Consumer Residential & Personal Services Private Wealth & Family Offices

Investment Policy

High-stakes personal decisions requiring trust, guidance, and coordinated execution across multiple parties.

Example organizations in this space: Bessemer Trust Northern Trust Rockefeller Capital U.S. Trust (BofA)

This interactive experience is the shipped product itself — the same application code customers run in production, mounted read-only in your browser over a real sample journey. Not a video, not a mockup: because the demo and the product are one codebase, it can never drift from the real thing.

Inside this journey
  1. Executive Outcome Alignment

    Align on strategic objectives, governance constraints, stakeholder roles, and measurable success metrics for the investment policy engagement.

    Alignment Questions

    Starting point, the document you currently call policy

    • When was your investment policy statement last updated and who led that review?
    • Describe the format you use for the policy, where it is stored, and who can access it.
    • How closely does the written policy match the trades and allocations your staff executes today? Options: Very closely, Somewhat closely, Often diverges, Not at all
    • Which three sections of the policy do trustees refer to most often (for example, asset allocation, spending, manager selection)? Options: Asset allocation, Spending/distribution rules, Manager selection guidelines, Risk tolerance and ranges, Liquidity and cash rules, Governance/roles and responsibilities, Other
    • Who on your team prepares the materials for committee meetings and compiles evidence of policy compliance? Options: CIO or head of investments, Investment analyst, Finance/treasurer staff, External advisor, Shared responsibility, Other
    • Roughly how many formal policy reviews has the committee completed in the last decade? Options: 0-1, 2-3, 4-6, 7+

    Where the policy bumps into reality

    • What single policy failure in the last downturn made you question whether the written policy actually protected the committee?
    • Walk me through a recent committee meeting where risk tolerance, allocation, or manager choice became a sticking point.
    • Which specific holdings, managers, or asset classes most often trigger requests for exceptions to the policy? Options: Public equities, Core fixed income, Private equity, Real assets/real estate, Hedge funds, Legacy concentrated positions, Other
    • Describe any near-term liabilities, spending commitments, or liquidity events that have forced tactical departures from policy.
    • If unresolved, which governance or wording gap would cause the committee to reject a rewritten policy?
    • On a scale of 1 to 5, how confident are you that the current policy protects trustees from fiduciary or compliance risk? Options: 1, 2, 3, 4, 5

    Stakeholders, authority, and where decisions actually land

    • Who has final signoff on policy changes and in practice, who usually calls the shots?
    • Tell me about the trustees or stakeholders who most resist quantitative limits like ranges or glide paths, and why.
    • How do committee discussions typically resolve when there is no clear consensus—by a vote, chair decision, or some other route? Options: Chair decides, Simple majority vote, Supermajority required, Executive director makes final call, Defer to external counsel
    • List the external parties that must review or approve policy changes, for example auditors, legal counsel, or donor advisors. Options: Legal counsel, External auditor, Donor or beneficiary advisors, Custodian, Regulatory reviewer, Other
    • What deadline or committee calendar constraint would force you to delay policy adoption beyond your intended timeline?
    • If the chair asks for a one-page decision memo, which two metrics must appear there for you to sign off quickly? Options: Projected portfolio return, Expected volatility, Funding ratio or drawdown risk, Estimated transition cost, Legal risk summary, Likelihood of donor objection, Other

    Other options on the table

    • Name the option you are most likely to choose if our proposal does not address your top concern: stay with incumbent, hire a competitor, or solve it internally. Options: Stay with incumbent advisor, Hire a competing advisor, Solve it internally, Pause and revisit later, Other
    • Have you spoken to other advisors or internal leaders about this project, and if so, who made the most persuasive case?
    • State the specific proof points that would keep you with the current approach, for example lower cost, strong incumbent relationships, or smaller transition risk. Options: Lower upfront cost, Lower ongoing fees, Established trust with incumbent, Smaller short-term disruption, Existing internal capability, Other
    • Do any trustees or staff favor an internal solution instead of hiring an external consultant? Options: Yes, No, Some do, some do not, Unsure
    • Assuming you chose an internal path, who would own the work and roughly how many additional full-time equivalents or hours would that require?
    • Tell me which competitor sample policies or proposals you reviewed and what about them stood out, positively or negatively.

    Operational readiness, the practical gates we cannot ignore

    • Could the engagement proceed if custodial and portfolio data cannot be exported reliably? Options: Yes, with manual workarounds, No, data export is a blocker, Conditional, with limited scope redefined
    • List the systems that hold the data we will need, for example custodial reporting, accounting, performance analytics, and manager contracts. Options: Custodial reporting, Accounting/ERP, Performance analytics tool, Treasury/cash system, Manager contract repository, Other
    • Identify the person or role who can provide API access, reporting credentials, or pull the historical performance and holdings files.
    • Rate the cleanliness of your historical return and holdings files and whether they have been reconciled recently. Options: Fully reconciled and audited, Mostly clean with minor gaps, Patchy and needs cleanup, Significant reconciliation required
    • Are there regulatory, donor restriction, or legal approvals that must be obtained before policy changes can be implemented? Options: Yes, multiple approvals required, Yes, a single approval required, No approvals required, Unsure
    • Name the one operational gap that would prevent starting work within your target timeline.

    Decision criteria, who decides and how fast

    • Identify the non-financial barriers that would stop approval even if the draft showed improved risk-adjusted returns.
    • Provide the acceptance criteria your committee requires for a policy to be considered approved, for example voting thresholds or legal signoff. Options: Simple majority, Supermajority, Committee chair plus CFO, Board ratification required, Independent legal signoff required, Other
    • Estimate the fastest realistic timeline for committee signoff if the draft clearly met your acceptance criteria, in weeks. Options: Within 1 week, 2-4 weeks, 1-2 months, Longer than 2 months
    • Provide the list of roles that must be present for final approval and those who must be informed afterward. Options: Committee chair, CIO/CFO, Board treasurer, Legal counsel, External advisor, Executive director
    • Suppose a short pilot proves the projected savings or clearer governance, what would stop you from signing that week?
    • Choose the primary outcome that matters most to you: clearer governance, stronger risk controls, lower fees, or improved expected returns. Options: Clearer governance, Stronger risk controls, Lower fees, Improved expected returns, Easier manager selection

    One year out—what success really looks like

    • Paint a picture of how committee meetings and decision making would run one year after adopting a new, well-implemented policy.
    • Share three trustee or staff behaviors you would expect to change under a clearer policy. Options: More disciplined rebalancing, Fewer emergency meetings, Clearer manager mandates, Faster decision making, Better donor communication, Other
    • Specify the metrics you will track to measure whether the policy improved long-term outcomes for beneficiaries. Options: Net return vs benchmark, Sharpe ratio or risk-adjusted return, Volatility relative to target, Tracking error to policy, Spend rule adherence, Other
    • Clarify which role will own ongoing policy maintenance and the cadence for scheduled updates. Options: Investment staff, Committee chair, Board secretary, External advisor, Shared responsibility
    • Assuming this work reduces uncertainty around manager selection, what is the first decision you would accelerate?
    • Are you open to a short pilot engagement that focuses on governance and asset allocation first? Options: Yes, a focused pilot, Maybe, need more detail, No, prefer full engagement, Not at this time
  2. Policy Working Sessions

    Run structured sessions with trustees, committee members, and staff to surface preferences, risk tolerance, current policy gaps, and points of consensus.

    Working Meetings

    • Stakeholder Mapping and Pre-Work Alignment
    • Risk Tolerance and Investment Objectives Workshop
    • Current Policy Gap Identification and Prioritization
    • Allocation Principles and Trade-Offs Alignment
    • Consensus Review and Drafting Kickoff
    • Schedule the policy review workshop and circulate required pre-read materials and data exhibits.
    • Present allocation principle options tied to objectives
    • A ratified set of allocation principles and numeric ranges to be used in the draft policy.
    • Defined decision rules for liquidity management and illiquid exposures.
    • A documented manager selection and monitoring framework to include in the policy draft.
    • Draft the allocation framework with agreed ranges and decision rules for review in the policy draft.
    • Compile manager selection criteria and monitoring intervals for inclusion in the policy.
    • List remaining open items that require formal committee vote or additional analysis.
    • Recap decisions and attach evidence
    • A confirmed drafting scope and delivery schedule for the first draft of the investment policy statement.
    • An explicit acceptance checklist and sign-off process to judge draft readiness.
    • A scheduled review workshop with required participants and materials listed.
    • Produce the drafting brief that includes agreed objectives, risk tolerances, allocation framework, and prioritized gap list.
    • Deliver the acceptance checklist and timeline for draft review and final approval.
    • Confirm session objectives and success criteria
    • A completed stakeholder matrix with named roles for decision, review, and advisory responsibilities.
    • A delivered and timebound pre-work checklist listing all documents and data required for the next workshop.
    • Produce and distribute the stakeholder matrix and decision rights summary.
    • Collect and deliver the current investment policy statement, recent performance data, and manager contracts.
    • Publish the pre-work checklist with deadlines and confirm availability for scheduled workshops.
    • Recap pre-work findings and constraints
    • A ratified investment objectives statement with ranked priorities and time horizon.
    • A documented risk tolerance statement with numeric targets for expected return range, volatility, and acceptable drawdown.
    • A list of any unresolved preferences requiring further analysis or committee input.
    • Document the agreed objectives and numeric risk tolerance statements for inclusion in the draft policy.
    • Run scenario and stress analyses for the agreed risk and return targets and deliver the results before the allocations session.
    • List any outstanding questions or data needed to finalize targets.
    • Walk through the current policy section by section
    • A prioritized gap list that clearly links each gap to a risk, objective, or governance deficiency.
    • Agreement on the top policy sections that must be rewritten versus those requiring minor edits.
    • Produce the prioritized gap report with examples and suggested severity ratings.
    • Collect historical exceptions, ad hoc decisions, and prior committee minutes that illustrate policy gaps.
    • Identify policy sections targeted for full rewrite in the drafting phase.
    • Map stakeholders and decision rights
    • Confirm drafting scope and deliverables
    • Identify governance and process gaps
    • Elicit investment objectives and priorities
    • Work through trade-offs and constraints
    • Review existing documents and data needs
    • Agree timeline and acceptance criteria
    • Define manager selection and monitoring boundaries
    • Elicit loss tolerance and risk preferences
    • Prioritize gaps by impact and effort
    • Document any unresolved items and decision paths
    • Translate preferences into measurable targets
    • Agree pre-work tasks and schedule
    • Plan the policy review and approval workshop
  3. Engagement Scope

    Define deliverables, timeline, responsibilities, acceptance criteria, and out-of-scope items for policy drafting and implementation.

    Scope Configuration

    • Draft Investment Policy Statement
    • Finalize IPS and Adoption Materials
    • Strategic Asset Allocation Model and Targets
    • Asset Allocation Glidepath and Rebalancing Rules
    • Manager RFP, Due Diligence, and Selection
    • Manager Transition and Trade Execution
    • Tax-Aware Transition and Reallocation Plan
    • Custody, Operational Onboarding, and Documentation
    • Liquidity and Spending Policy with Cash Flow Schedule
    • Fiduciary Governance Charter and Delegated Authority
    • Performance Measurement Framework and Reporting Pack
    • Quarterly Performance and Attribution Reports
    • Ongoing Manager Monitoring Rules and Watchlist Protocol
    • Investment Committee Training and Governance Workshop

    Scope Questions

    Draft Investment Policy Statement

    • Do you have an existing investment policy statement (IPS) to revise that includes current asset targets and constraints? Options: Yes, IPS exists, No, start from scratch
    • When was the IPS last updated (month/year) and is the previous adoption vote recorded in committee minutes?
    • Who on your staff or committee will be the primary contact for gathering policy inputs and reviewing IPS drafts?

    Finalize IPS and Adoption Materials

    • Which adoption materials do you require with the final IPS (resolution language, executive summary, board memo)? Options: Resolution language, Executive summary, Board memo, Adoption slide deck, Training handout
    • Provide measurable acceptance criteria for IPS adoption (required signatories, documented committee vote threshold, and final minutes published by date).
    • How much lead time do you need between receiving the final IPS packet and the scheduled adoption meeting (in calendar days)? Options: 7 days, 14 days, 21 days, Custom number of days

    Strategic Asset Allocation Model and Targets

    • Specify the target allocation ranges you want modeled for equities, fixed income, private equity, real assets, and cash (percentages).
    • Indicate the long-term return and volatility assumptions (annualized %) or provide an existing capital market assumptions table. Options: I will provide a CMA table, Use consultant standard assumptions, Provide custom assumptions here
    • Identify any liability or spending-rate constraints that should be incorporated into the strategic asset allocation model (endowment spending rule, pension liability horizon, drawdown targets).

    Asset Allocation Glidepath and Rebalancing Rules

    • List the rebalancing triggers you prefer (calendar rebalancing frequency, threshold bands in percentage points, or cash-flow only). Options: Monthly calendar, Quarterly calendar, Threshold bands, Cash-flow driven, Hybrid
    • Select the rebalancing execution owner: internal portfolio manager, external transition manager, or external advisor. Options: Internal portfolio manager, External transition manager, External advisor
    • State the maximum allowable allocation drift from target before a rebalancing instruction is executed (percentage points). Options: 1%, 2%, 5%, Custom percentage

    Manager RFP, Due Diligence, and Selection

    • Confirm whether you require a formal RFP process with standardized scoring templates and reference checks for finalist managers. Options: Yes, formal RFP required, No, targeted search only, Hybrid: RFP for select mandates
    • Describe minimum manager candidate criteria: track record years, minimum AUM, benchmark-relative performance thresholds, or operational certifications required.
    • Supply any blacklists or prohibited manager structures (for example affiliated managers, certain fee structures) that should be excluded from searches. Options: No exclusions, ESG-based exclusions, Affiliated manager exclusion, Other - describe

    Manager Transition and Trade Execution

    • Provide the acceptance criteria for a completed manager transition (target allocation achieved within X trading days, reconciled positions, and cash drag below a stated threshold).
    • Which custodians or platforms currently hold the manager positions to be transitioned and do they support bulk position transfer or in-kind transactions? Options: Single custodian, Multiple custodians, Third-party platforms (e.g., omnibus), Unknown - need to confirm
    • Who will approve the transition plan and final trade-by-trade execution instructions (committee subcommittee, CIO, delegated signer)?

    Tax-Aware Transition and Reallocation Plan

    • How should taxable accounts be scoped for lot-by-lot tax optimization versus non-taxable accounts (account-level rules)? Options: Optimize taxable accounts, Treat all accounts uniformly, Custom rules per account
    • Enumerate the tax constraints to observe (wash sale windows, long-term vs short-term lot preservation, state tax considerations).
    • Explain whether you require realized-loss harvesting, gain deferral strategies, or a dollar threshold that triggers tax-aware trade postponement. Options: Require harvesting, No harvesting, Case-by-case

    Custody, Operational Onboarding, and Documentation

    • List the documents required for custodian onboarding (signed account agreement, board resolution, IRS letters, W-9/W-8BEN) and indicate which you already have available.
    • Identify the technical contacts at your custodian who can complete test wires and confirm settlement instructions; include name and contact method.
    • Confirm the acceptance criteria for operational onboarding (signed agreements received, successful test wire, and reported account numbers). Options: All items required, Partial items acceptable with plan, Custom acceptance criteria

    Liquidity and Spending Policy with Cash Flow Schedule

    • Indicate your target spending rate or distribution policy (percentage of assets, multi-year smoothing, or fixed-dollar schedule) used for cash planning. Options: Percent of assets, Multi-year smoothing, Fixed-dollar schedule, Other
    • Choose the cadence for cash flow forecasting (monthly, quarterly, annually) and whether grant schedules are fixed or variable. Options: Monthly, Quarterly, Annually
    • Estimate near-term liquidity needs over the next 12 months (expected withdrawals, planned capital calls, or large grants) in dollar ranges. Options: Less than $100k, $100k - $1M, $1M - $5M, More than $5M

    Fiduciary Governance Charter and Delegated Authority

    • Name the roles and job descriptions that should appear in the fiduciary governance charter (committee chair, investment manager, CFO, custodian liaison).
    • Specify delegated authority thresholds for the CIO or investment officer (trade approval limits by dollar amount or percentage of portfolio). Options: $100k, $500k, $1M, Custom limit
    • Describe required governance artifacts for compliance: conflict of interest disclosures, gift policies, and record retention periods (years).

    Performance Measurement Framework and Reporting Pack

    • Select standard benchmarks for each major asset class and indicate if any custom composite definitions are required for reporting. Options: Use standard market benchmarks, Require custom composites, Mixed (specify)
    • State the reporting frequency and delivery channels for the reporting pack (quarterly PDF, secure portal upload, or slide deck). Options: Quarterly PDF, Secure portal, Slide deck for meetings, Combination
    • Outline the performance attribution granularity required (total portfolio, composite, manager-level) and the attribution methodology (geometric, arithmetic). Options: Total portfolio only, Manager-level attribution, Full trade-level attribution, Custom

    Quarterly Performance and Attribution Reports

    • Choose the level of detail for quarterly reports: high-level dashboard, manager-level attribution, or full trade-level analytics. Options: High-level dashboard, Manager-level attribution, Trade-level analytics
    • When do your committee meetings occur relative to quarter-end and what report lead time is required for packet distribution (business days)? Options: 7 business days, 10 business days, 14 business days, Other
    • Clarify whether external benchmarks or peer universes should be included in the quarterly attribution report. Options: Include external benchmarks, Include peer universe, Both, Neither

    Ongoing Manager Monitoring Rules and Watchlist Protocol

    • Define quantitative triggers for watchlist placement (for example underperformance relative to benchmark over 12 months, material AUM decline, or key personnel changes).
    • Explain the escalation steps and documentation required once a manager is placed on the watchlist (remediation plan, timeline, reporting cadence).
    • Estimate the typical remediation window you expect before reallocation or termination of a manager (in months). Options: 3 months, 6 months, 12 months, Case-by-case

    Investment Committee Training and Governance Workshop

    • Are you requesting an on-site workshop, virtual training, or a hybrid session for committee governance training and policy orientation? Options: On-site workshop, Virtual training, Hybrid
    • Outline the key learning objectives for the committee workshop (policy adoption process, oversight duties, investment monitoring, or fiduciary responsibilities).
    • Name the committee members expected to attend and any external advisors who will present at the workshop.
  4. Mutual Commit

    Finalize commercial and legal terms, fee schedule, data access, decision gates, and governance for adoption and any transition work.

    Agreement Modules

    • Master Services Agreement (MSA)
    • Statement of Work (SOW)
    • Fee Schedule & Payment Terms
    • Data Processing & Security Addendum (DPA / Security)
    • Decision Gates & Governance Matrix
    • Transition & Implementation Governance Agreement
    • Change Order Agreement
    • Mutual Non-Disclosure Agreement (NDA)
    • Acceptance & Sign-Off Checklist
  5. Delivery Execution

    Produce the policy draft, run approval workshops, and execute agreed manager searches or portfolio transitions with clear owners and timelines.

  6. Delivery Completion Sign-Off

    Formal acceptance checklist to confirm each deliverable is reviewed and signed by the named committee owners before the engagement is closed and invoiced.

    Checklist items

    • Obtain signed acceptance of final Investment Policy Statement
    • Obtain signed approval of the Implementation Plan and acceptance criteria
    • Obtain written sign-off on manager search outcomes and recommended hires
    • Confirm and sign off completion of portfolio transitions and reconciliation reports
    • Obtain sign-off on updated governance, decision gates, and approval matrix
    • Confirm delivery and acceptance of reporting templates, data feeds, and access credentials
    • Obtain documented completion of staff and committee knowledge transfer
    • Receive written authorization to close the engagement and proceed with final invoicing
    • Confirm archival of final deliverables and project records in the agreed repository
    • Confirm scheduled periodic review cadence and assigned owners for sustainment
  7. Sustain & Improve

    Monitor performance against the policy, schedule periodic review cadence, and maintain a shared channel for issues and enhancement requests.

    Review Meetings

    • Go-live health check (weeks 1-4)
    • First outcomes measurement (weeks 4-10)
    • 90-day realization review (around day 90)
    • Quarterly operational review (ongoing)

    Issues & Enhancements

    • Implement the agreed short-win operational changes and report completion at the next review.
    • Clear record of status against each numeric target recorded in Engagement Scope, with remediation actions for any unmet targets.
    • Named metric owners confirm the verification steps and dates that will demonstrate remediation completion.
    • Set the standing quarterly review schedule and reporting package for ongoing monitoring.
    • Publish the 90-day outcomes report showing each metric vs target and the remediation plan for any shortfalls.
    • Open discrete tickets for each remediation item with target completion dates and documentation of the acceptance check.
    • Schedule the quarterly operational review series and distribute the reporting template to metric owners.
    • Trend review for core metrics
    • Reduce the number of active policy exceptions and ensure remediation tickets are progressing to resolution.
    • Prioritize enhancement requests for the next quarter and schedule work to address the top items.
    • Confirm next metric snapshot delivery date and owner for the upcoming quarter.
    • Update the issue and enhancement log with agreed priorities and target resolution dates.
    • Produce the next quarterly metric snapshot showing portfolio drift, exception counts, and action-item closure rates.
    • Reconfirm success criteria and named owners
    • All named owners confirm they can access the final policy document and understand version-control rules.
    • Legacy policy documents are archived or set read-only and the team's fallback habit is closed.
    • Top 3 deployment blockers are documented with remediation actions and completion dates.
    • Publish the final investment policy statement to the approved repository and document version-control procedures.
    • Archive legacy policy documents or convert them to read-only status and log the archive location.
    • Document and circulate the list of current deployment issues with remediation dates before the next meeting.
    • Document the root causes for each gap and agree corrective actions with dates.
    • Present first outcome data vs targets
    • Establish whether percent of portfolio aligned to target allocations is moving toward the target recorded in Engagement Scope.
    • Confirm owners and reporting cadence for interim progress updates before the 90-day review.
    • Publish a rebalancing or transition plan with target dates to bring allocations within the tolerances recorded in Engagement Scope.
    • Log and justify each policy exception in the exception register, including expected remediation dates.
    • Deliver interim metric snapshots to the agreed recipients at the agreed frequency until the 90-day review.
    • Restate targets recorded in Engagement Scope
    • Root-cause diagnosis for any shortfalls
    • Present outcome data vs each target
    • Open issue and enhancement request log
    • Deployment and access validation
    • Agree corrective actions and timelines
    • Operational blockers and resource needs
    • Early adoption signals and usage patterns
    • Document remediation plan and close-the-loop actions
    • Confirm ongoing monitoring and periodic review cadence
    • Confirm monitoring and reporting cadence to next review
    • Short wins and next checkpoints
    • Retire the incumbent process or documents
    • Open issues and immediate remediation actions
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