Consumer Sports & Live Entertainment Athlete & Talent Representation

Name, Image & Likeness Deals

High-value sponsorship, premium experiences, and rights deals requiring coordinated multi-party engagement.

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Inside this journey
  1. Pre-Discovery

    Align stakeholders (athlete, family, compliance, brand) on roles, constraints, and approval process before deeper discovery.

    1. Stakeholder Alignment

      Confirm decision roles, school and parent involvement, timelines, and what ‘good’ looks like for athletes, compliance officers, and brands.

      Alignment Questions

      Start Here: Who You Are and Why You're Here

      • Which of these best describes your role in this conversation? Options: College athlete, Parent / Guardian, Athletic department compliance officer, Brand marketing manager, Agent / Representative, Other
      • Please tell us your name, team/school, and preferred pronouns.
      • What's the primary reason you're exploring NIL opportunities right now? Options: Recent performance or visibility spike, A brand reached out directly, Athletic department asked us to use a vetted platform, Looking to generate supplemental income, Planning long-term brand strategy, Other
      • How confident are you today in understanding compliance, contract, and tax implications for NIL deals? Options: Very confident, Somewhat confident, I know basics but not details, Confused / overwhelmed, Prefer not to say
      • In one sentence, what outcome would make engaging with a NIL platform feel worth your time?

      Who's Really Calling the Shots?

      • If a deal needed a firm yes-or-no, who usually holds the final veto — and why does that role carry the weight?
      • Select all stakeholders who will need to approve or be informed about a typical deal. Options: Athlete, Parent/Guardian, Head coach, Position coach, Athletic department compliance office, Director of athletics, Conference office, Brand legal/marketing, Agent/rep, Other
      • Which stakeholder typically signs the contract or gives formal authorization? Options: Athlete alone, Athlete + Parent/Guardian, Athlete + Agent/Rep, Athlete + Compliance Officer, Institution signs on behalf, Brand/Platform handles contract signature
      • How do decision rights typically divide between financial terms (price), compliance, and creative control? Options: Athlete controls all three, Parents/agent control financials; athlete creative, Compliance controls approval; athlete/brand negotiate terms, Brand controls creative; athlete/parents handle financials, Other
      • Tell us about the last time a stakeholder either advanced or blocked a deal — what changed and why?

      School & Family: Allies, Gatekeepers, or Unknowns?

      • What would actually happen to this opportunity if your school or family said 'no' tomorrow?
      • Which institutional approvals are required before a deal can proceed? Options: Compliance office approval, Athletic director sign-off, Coach notification, Conference approval, No institutional approval required, Unsure
      • Have you previously requested institutional approval for an NIL opportunity? If so, what was the outcome? Options: Yes — approved, Yes — denied, Yes — informal OK but no paperwork, No — never asked, Unsure
      • How involved do your parents/guardians want to be in deal review and approvals? Options: Hands-on for everything, Review financial/legal items only, Sign off only when required, Trust me to handle it, No parents/guardians involved
      • Are there existing institutional or conference rules we should know about (e.g., restricted categories, payout limits, timing restrictions)? Please list specifics.

      Deadlines That Make or Break an Opportunity

      • Which upcoming dates or events — games, recruiting windows, exams, or sponsor timelines — would cause you to accept or decline an offer immediately?
      • Which of these best describes the timeline you prefer from offer to payout for a standard deal? Options: 48–72 hours, 1 week, 2–4 weeks, 1–3 months, Depends on complexity
      • Are there non-negotiable windows where you cannot participate in promotions (e.g., in-season restrictions, postseason blackout)? Options: Yes — in-season only, Yes — postseason blackout, Yes — recruiting windows, No restrictions, Unsure
      • How much schedule flexibility do you realistically have if a brand requests a quick turnaround? Options: Highly flexible, Somewhat flexible, Limited — needs advance notice, No flexibility
      • If a high-value opportunity arrived with a tight deadline, what would be the top three internal steps that must happen before you could say yes?

      If Everyone Celebrated Next Month, What Would They Say?

      • What would a successful outcome look like for you (athlete) one month after the first campaign? Options: Met income goal, Grew followers/engagement, Built long-term brand relationship, Positive local/institutional recognition, No eligibility or compliance concerns, Other
      • What would the compliance officer be celebrating if the program went perfectly? Options: Zero eligibility issues, Complete audit trail, Speed of approvals, Clear policy adherence, Minimal administrative overhead
      • What metrics or signals would a brand want to see to call the collaboration a win? Options: Impressions/reach, Engagement rate, Direct sales/trackable conversions, Content quality/brand fit, Audience demo match, Other
      • Please rank the top three priorities for this engagement. Options: Compliance / eligibility preservation, Immediate income, Audience growth / exposure, Brand alignment / reputation, Simplicity of process, Long-term partnerships
      • Write the one-sentence headline you’d love to see after launch (e.g., “Athlete X secures compliant partnership that generated Y results”).

      Hidden Deal-Breakers: What Would Make You Walk Away?

      • If the money looked attractive but one condition conflicted with your values or future plans, what would that condition be?
      • Which of these are absolute deal-breakers for you? Options: Exclusivity preventing other opportunities, Conflicts with team or sponsor contracts, Content that risks reputation, Long-term usage rights we can't control, Unclear payment timing, Excessive legal liability
      • Have you or your institution encountered a clause in a past contract that caused serious concern? Please describe.
      • How do you evaluate brand reputation and long-term fit before saying yes? Options: Personal research, Coach/parent advice, Platform vetting, Agent/legal review, I rely on gut instinct
      • Would you require indemnities, insurance, or a compliance warranty from the platform or brand? If yes, please specify. Options: Yes — indemnity for eligibility issues, Yes — insurance for events/appearances, Yes — audit rights on campaign use, No, Unsure

      How Approvals, Communication, and Paperwork Actually Flow

      • When an offer arrives, who do you want notified first and why? Options: Athlete, Parent/Guardian, Agent/Rep, Compliance Officer, Coach, Other
      • Which communication channels work best for approvals and quick decisions? Options: Platform notifications / task list, Email, Phone call / text, Shared folder (Google/Drive), In-person meeting
      • Which documents must be completed or obtained before signing (select all that apply)? Options: Institutional approval letter, Signed contract, Tax forms (W‑9/W‑8), Image release form, Proof of insurance (if appearance), Background check (if required)
      • Who will be responsible for uploading and maintaining required paperwork on the platform? Options: Athlete, Parent/Guardian, Agent/Rep, Compliance office, Platform support team, Other
      • Estimate typical turnaround time for each step: offer → institutional approval → contract signature → payment. If unknown, say so.

      Readiness Signals — What's Needed to Say Yes

      • If one major obstacle disappeared today, would you be ready to launch within 48 hours, a week, a month, or longer? Options: 48 hours, 1 week, 2–4 weeks, 1–3 months, Longer / not ready
      • Which of these supports would most accelerate your ability to approve deals? Options: One-page compliance summary, Parent/guardian briefing, Tax consultation, Contract review by platform/legal, Valuation guidance, Dedicated onboarding session
      • Do you have payment or tax setup blockers we should know about (e.g., no bank account, SSN/TIN concerns, international payment issues)? Options: Yes — banking setup needed, Yes — tax ID / paperwork needed, Yes — international payment constraints, No blockers, Prefer to discuss privately
      • Who on your side needs training or a walkthrough of the platform before you can move forward? Options: Athlete, Parent/Guardian, Compliance Officer, Agent/Rep, Coach, Brand contact, No one
      • What remaining questions or concerns, if addressed, would unlock a decision to proceed?
    2. Current State Mapping

      Document existing NIL activity, compliance processes, tax awareness, contract practices, and risk hotspots that must be addressed.

      Current State

      Start here — Who's in this story?

      • Which role best describes you for this conversation? Options: College athlete, Parent/guardian, Athletic department compliance officer, Brand/marketing manager, Agent/representative, Other
      • If you’re an athlete or parent: what sport and school should we reference? If you’re a compliance officer or brand, what institution/organization?
      • How were you most recently brought into NIL activity—did a brand reach out, did you initiate outreach, or was it institutional policy? Options: Brand approached directly, Athlete/rep reached out to brands, Introduced by a teammate/peer, Required/endorsed by athletic department, Other
      • Who else is typically involved when you evaluate or sign a deal? (select all that apply) Options: Athlete alone, Parent/guardian, Agent/representative, Athletic compliance officer, School legal counsel, Brand rep, Other
      • Tell us briefly about a recent NIL moment you were part of (a post, appearance, or deal). What happened and how did it feel?

      What does your NIL day-to-day actually look like?

      • When someone says “how are you managing NIL right now?” what would surprise them about the way you actually do it?
      • How many active or completed NIL agreements have you been involved with in the last 12 months? Options: 0, 1–3, 4–10, 11–25, 25+
      • Which tools or systems do you currently use to track deals, approvals, and payments? Options: Spreadsheets (Excel/Google Sheets), Email threads only, Contract repo (Dropbox/Drive), Third-party NIL platform, School-provided system, None
      • Walk us through the typical steps from offer to payment in your current process—who sends what, who reviews, and where it usually stalls?
      • How consistently are deal terms documented in writing before the activity occurs? Options: Always, Mostly, Sometimes, Rarely, Never

      Where the rulebook blurs — compliance in practice

      • Which part of compliance feels most like a landmine that you’re nervous about triggering? Options: Eligibility risk (NCAA rules), School-specific restrictions, Conference rules, Brand category conflicts, Agent/third-party involvement, Other
      • Who is responsible for securing institutional approval before a deal moves forward, and how do they communicate it? Options: Athlete/parent, Agent/rep, Compliance officer, Brand submits to school directly, No one currently ensures approval
      • How long does institutional or compliance approval normally take in your experience? Options: Less than 24 hours, 1–3 business days, 4–10 business days, More than 10 business days, Never sought/unknown
      • Have you ever had a deal paused, altered, or rejected for compliance reasons? Describe what happened and the consequences.
      • Do you have clear, written guidance from your school (or conference) about what’s allowed—if so, where is it stored? Options: Yes — central compliance portal, Yes — PDF/policy document, Informal guidance via email, No formal guidance, Not sure

      Money, taxes, and the moment you woke up to it

      • If the IRS asked you to explain last year’s NIL income right now, how confident would you be in your answer? Options: Completely confident, Somewhat confident, Unsure, Not confident at all
      • How is NIL income currently reported and received for you or the athletes you manage? Options: Payments to athlete directly (W-9/SSN), Payments to parent/guardian, Payments to an LLC/Entity, Brand handles payment via 1099 to athlete, Cash/other informal payments, Not sure
      • Have you received tax forms (1099-MISC/NEC, etc.) or year-end summaries for NIL earnings before? If yes, describe which ones. Options: 1099-NEC/1099-MISC, W-2, No forms received, Received but unsure which
      • Do you or the athlete currently pay estimated taxes or work with an accountant who handles self-employment tax questions? Options: Yes — accountant handles, Yes — we make estimated payments ourselves, No — not currently doing either, Unsure
      • Describe any tax surprises or penalties you’ve experienced (or fears you have) related to NIL income.

      Contracts: signed, stored, or forgotten?

      • Who typically drafts the contract language you sign—and how often do you change it before signing? Options: Brand drafts and athlete signs, Agent/rep drafts, School/legal counsel drafts, Template we reuse, No formal contract—verbal agreement
      • Do your contracts consistently include essential terms like deliverables, usage windows, payment schedule, termination, and IP rights? Options: Always, Mostly, Sometimes, Rarely, Never
      • Has anyone on your team ever negotiated clauses like moral clauses, exclusivity, or indemnity on your behalf? Tell us an example.
      • Where are executed contracts stored and who can access them? Options: Central cloud repository with access controls, Personal device/email only, Athletic department system, Agent/rep stores them, Not stored/unknown
      • Have you ever faced a dispute over a contract (payment, deliverable, or misuse of content)? How was it resolved?

      Risks you know and those you don’t — the blind spots

      • Which consequence would worry you most if it happened tomorrow: losing eligibility, unexpected tax bill, reputational damage, or legal exposure? Options: Losing eligibility, Unexpected tax bill, Reputational damage, Legal exposure/contract claim, Data/privacy breach
      • Have there been any flagged incidents, investigations, or informal warnings involving you (or an athlete you manage) related to NIL? Options: Yes — formal investigation, Yes — informal warning, No incidents, Prefer not to say
      • How do you currently assess whether a brand partnership could create a conflict with school affiliations, existing sponsors, or NCAA rules? Options: Checklist or rubric, Compliance officer review, Ad hoc judgment, No formal assessment, Other
      • What privacy or data concerns do you have when sharing athlete contact, tax, or bank details with brands or platforms?
      • Rate how prepared you feel to respond to a sudden compliance audit or brand dispute (0 = not prepared, 10 = fully prepared). Options: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10

      If we could patch one leak tomorrow — priorities and next steps

      • If you had to pick one thing to fix immediately—compliance approvals, contract standardization, tax setup, or payment reliability—which would it be? Options: Compliance approvals, Contract standardization, Tax setup/documentation, Payment processing and traceability, Education/ongoing training
      • What would success look like for that fix in 30 days? Be specific (e.g., ‘every deal pre-approved in 48 hours’, ‘all athletes have W-9s submitted’).
      • Which documents or examples would you be willing to share to help us understand your current state? (select all that apply) Options: Sample contract, Compliance approval email/process, Tax summary/1099 redacted, Deal tracking spreadsheet, No documents to share
      • How quickly could your team implement a change if we proposed a compliance-backed workflow and a single source of truth for contracts and payments? Options: Immediately, Within 1–2 weeks, Within a month, 3 months+, Unsure
      • Is there anything else—anxiety, hope, or constraint—we should know now to shape a practical first step for you?
  2. Outcome Discovery

    Clarify athlete income goals, brand objectives, eligibility risk tolerance, and measurable success signals for deals.

    Discovery Questions

    Quick Intro — Who You Are and What You Want

    • Tell us your role and which outcome you most want from NIL right now. Options: College athlete, Parent/guardian, Athletic department compliance officer, Brand manager, Agent/representative, Other
    • What's your sport and current eligibility status (e.g., Sophomore, Redshirt Freshman, Graduating)?
    • How would you describe your audience reach today? Options: Local / community, Regional, National, Niche but highly engaged, Rising national influence
    • Roughly how many NIL brand conversations or offers have you had in the past 12 months? Options: None, 1–3, 4–10, 11–25, 25+
    • If there's one thing you want us to discover about you in this conversation, what is it?

    If Money Were the Metric — What's the Target?

    • What's the income target that would make NIL feel like a real opportunity rather than a distraction? Options: Under $500 / deal, $500–$2,000 / deal, $2,000–$10,000 / deal, $10,000+ / deal, Prefer to discuss
    • Is that target best thought of per-deal, monthly, seasonal, or annual? Options: Per deal, Monthly, Seasonal / per semester, Annual
    • How important is predictable income vs. occasional large payouts to you? Options: Predictability is critical, Prefer occasional large checks, I want a balanced mix, Undecided
    • Which revenue streams are most interesting to you right now? Options: Sponsored social posts, Paid appearances / events, Merchandise / licensing, Affiliate links / trackable referrals, Long-term ambassador roles, Other
    • What minimum after-tax amount from a typical deal would make the time and risk feel worthwhile?

    What Keeps You Awake at Night?

    • What single compliance or eligibility fear would make you walk away from a deal immediately?
    • Have you ever been contacted about or flagged for an eligibility or compliance issue? Options: Yes — resolved, Yes — unresolved/ongoing, No
    • How familiar are you with your institution’s and conference NIL rules? Options: Very familiar — I can cite specifics, Somewhat familiar — I know the basics, I have only a vague awareness, Not familiar at all
    • How concerned are you about tax obligations from NIL income (e.g., estimated taxes, self-employment implications)? Options: Very concerned, Somewhat concerned, A little concerned, Not concerned / I understand taxes
    • Describe a worst-case outcome you worry about (eligibility loss, tax surprise, reputational harm) and why that would matter to you.

    Who Holds the Keys — Decision Roles and Influencers

    • Who would have to say 'yes' before a deal truly moves forward for you? Options: Me (I decide), Parent/guardian, Institution compliance officer, Coach, Agent/representative, Other
    • List the specific people or offices (names or roles) who must be involved and what decision power they have.
    • Which single stakeholder most influences your final decision? Options: Parent/guardian, Compliance officer, Coach, Agent/rep, Myself
    • How involved are your parents or guardians in reviewing or negotiating deals? Options: Very involved — they lead reviews, Somewhat involved — consulted on major deals, Rarely involved, Not involved
    • Do you currently have representation (agent/manager), or are you planning to get one? Options: Yes — active agent/manager, Yes — informal advisor, Considering, No
    • What approval cadence do stakeholders expect (real-time approvals, 24-hour review, weekly summaries)? Options: Real-time / instant, Within 24 hours, 48–72 hours, Weekly summary, Other

    Risk Appetite — What Trade-offs Are You Willing to Make?

    • How much eligibility or brand-fit risk are you willing to accept in exchange for higher pay? Options: 1 — avoid any risk, 2, 3 — balanced, 4, 5 — prioritize earnings even if borderline
    • Would you accept deals that come with brand restrictions that limit future opportunities (e.g., exclusivity, content usage)? Options: Yes — if compensation justifies it, Maybe — depends on length/scope, No — I avoid restrictive terms
    • Do you prefer platform-standard contracts or do you require legal review for every deal? Options: Platform templates are fine, Occasional legal review, Always require lawyer review, Undecided
    • Have you or someone you know experienced reputational impact from a brand partnership that shapes your current stance? Options: Yes — personally affected, Yes — heard from peers, No
    • What non-monetary deal terms matter most to you (pick up to three)? Options: Creative control, Limits on exclusivity, Duration of usage rights, Guaranteed brand press/PR, Access to brand resources or mentoring, Performance-based bonuses, Other

    What ‘Win’ Actually Looks Like — Measurable Success Signals

    • How will you know three months after a campaign that it was worth doing?
    • Which KPIs should we track to prove success for you? Options: Cash earned, Net after-tax payoff, Engagement lift on posts, Follower growth, Brand introductions / follow-on offers, Merch / affiliate sales, Other
    • What minimums or targets do you consider acceptable for the top KPI(s)? Please be specific (numbers, percentages, or ranges).
    • How important is the preservation of eligibility as part of the success criteria? Options: Non-negotiable — must be preserved, Primary but may be weighed with compensation, Important but secondary to earnings, Not a priority
    • Which stakeholder approvals or signals must be present for you to call the campaign a success (e.g., compliance sign-off, parent satisfaction, brand renewal offer)?
    • Would you allow the platform to share anonymized campaign performance with brands to improve future match quality? Options: Yes — aggregated only, Yes — aggregated and segment-level, No

    Commitment, Timing, and First Steps

    • If everything lined up — approvals, pay, and brand fit — how soon would you want your first compliant deal live? Options: Immediately / within 1 week, 1–2 weeks, 2–4 weeks, 1–2 months, Longer
    • How many active deals would you realistically want to run in your first campaign? Options: 1, 2–3, 4–6, 7+
    • What support do you need first to feel comfortable launching (pick all that apply)? Options: Tax setup and education, Compliance walkthrough with institution, Contract review / negotiation, Content creation coaching, Payout/account setup, Media training, Other
    • What red flags or deal terms would stop you from moving forward quickly?
    • Are you open to a trial campaign with a performance or revenue-share model to validate fit? Options: Yes, Maybe — need details, No
    • What would be a realistic next step you'd like from us after this discovery (e.g., compliance check, sample contract, campaign matchmaking)? Options: Compliance pre-check, Sample contract review, Matchmaking to relevant brands, Tax planning intro, Schedule onboarding call, Other
  3. Solution Experience

    Walk through how the platform will deliver compliant deals, fair market valuation, and tax-ready payouts using the athlete’s real scenarios.

    Experience Meetings

    • Pre‑Work Alignment: Current State & Consequence
    • Scenario Walkthrough — Compliance Proof
    • Scenario Walkthrough — Fair Market Valuation & Deal Structure
    • Scenario Walkthrough — Tax‑Ready Payouts & Documentation
    • Validation & Commitment: Proof, Sign‑off, Next Steps
    • Obtain athlete/parent acknowledgment of tax responsibilities and planned actions.
    • Record the compliance proof artifacts (rule outputs, screenshots) into the scenario record for auditability.
    • Recap Scenario & Compliance Outcome
    • Agree on a documented FMV (number or range) generated from the athlete’s real metrics.
    • Align athlete and brand on deal structure tied directly to the FMV and compliance constraints.
    • Identify negotiation gaps and produce a concrete list of changes required to reach agreement.
    • Lock the agreed FMV into the scenario record and tag the valuation inputs used.
    • Draft updated deal terms reflecting accepted FMV, payment schedule, and rights, and circulate for signoff.
    • If market comps are insufficient, assign research owner to collect additional comparable deals.
    • Recap Scenario, Compliance & FMV
    • Confirm the tax classification and estimated tax liability for the deal, documented in the scenario record.
    • Ensure payout account and required tax documents are identified and agreed for collection.
    • Introductions & Meeting Objective
    • Collect necessary tax documents (W‑9 or W‑8, SSN/EIN) and verify payout account details.
    • Configure the scenario payment schedule in the platform to produce the correct tax forms and withholding.
    • Provide athlete with a short tax guidance doc and optional referral to a tax advisor.
    • One‑Sentence Current State & Future State Check
    • Provide consolidated evidence that the platform delivers the defined future state for the scenario.
    • Obtain stakeholder signoff to proceed with the pilot campaign or next phase.
    • Assign owners and timelines for remaining readiness tasks required for go‑live.
    • Capture formal signoff (email or platform approval) and attach proof artifacts to the scenario record.
    • Create a go‑live checklist with owners and due dates (compliance final run, tax docs uploaded, payout account verified).
    • Schedule Deployment Enablement meeting and hand off scenario to onboarding team with a summary packet.
    • Produce a single clear sentence that states the current operational state and failure points.
    • Document measurable consequences (dollar ranges, time, eligibility risk) tied to the current state.
    • Agree on one concise future‑state sentence describing expected outcomes from the platform.
    • Confirm 1–3 real scenarios and required attendees/data for the subsequent walkthroughs.
    • Collect any missing athlete documents and policy excerpts identified during verification.
    • Finalize and distribute the 1–3 real scenarios to be used in walkthroughs with required context fields.
    • Confirm attendees (athlete, parent, compliance officer, brand rep) and schedule scenario walkthrough meetings.
    • Recap One‑Sentence Current State & Consequence
    • Prove whether the specific scenario is compliant, non‑compliant, or conditionally compliant.
    • Identify and agree on a remediation path for any flagged issues that eliminates eligibility risk.
    • Ensure institutional compliance owner validates the platform's rule mapping and outputs.
    • Capture any rule exceptions that require institutional sign‑off and assign owners.
    • Apply agreed remediation changes to the scenario in the platform and re‑run compliance checks.
    • If needed, prepare a formal exception request and assign institutional approver to review.
    • Pre‑work Verification
    • Proof Summary — Compliance, FMV, Tax
    • Tax Classification & Liability
    • Valuation Inputs Review
    • Scenario Facts Walkthrough
    • Live FMV Calculation
    • Live Compliance Engine Run
    • Outstanding Risks & Mitigations
    • Payout Flow Demonstration
    • One‑Sentence Current State
    • Decision & Signoff
    • Quantify Consequences
    • Compare to Market Comps & Brand Budget
    • Risk Hotspots & Remediation
    • Tax Documentation & Athlete Guidance
    • One‑Sentence Future State
    • Validation & Agreement
    • Next Steps, Timeline & Responsibilities
    • Validation & Athlete Acknowledgment
    • Link Value to Deal Mechanics
    • Confirm Scope & Next Scenarios
    • Validation: Confirm Acceptance
  4. Solution Scope

    Define platform features, compliance checks, deal types supported, responsibilities, and onboarding timeline for the first campaign.

    Scope Configuration

    • Build Athlete NIL Profile and Digital Asset Pack
    • Draft and Execute Endorsement Contracts
    • Perform NCAA/Conference/Institution Compliance Vetting
    • Submit Deal Documentation to Institutional Compliance Offices
    • Process Deal Payments and Disbur Athlete Payouts
    • Prepare and File 1099s and NIL Tax Statements
    • Manage Tax Withholdings and Estimated Tax Payments
    • Produce, Approve, and Publish Sponsored Social Content
    • Manage Merchandise Licensing, Production, and Fulfillment
    • Provide Encrypted Storage of Contracts and Financial Records
    • Negotiate Deal Terms and Compensation with Brands
    • Handle Contract Disputes and Enforcement Actions
    • Reconcile Brand Invoicing and Transaction Reporting

    Scope Questions

    Build Athlete NIL Profile and Digital Asset Pack

    • How many athlete profiles do you need created or migrated for the initial campaign? Options: 1-10, 11-50, 51-200, 200+
    • Which asset types should be included in each athlete's digital pack? Options: Headshots, Action photos, B-roll video, Social media metrics export, Audience demographic report, Other
    • Which social platforms should we capture and verify follower/engagement metrics for? Options: Instagram, TikTok, Twitter/X, YouTube, Facebook, Other
    • What verification level do you require for athlete identities and institutional affiliation? Options: Basic (self-attested), ID Verified, Institution Verified, Third-party background check
    • Do you require standardized asset specifications (file types, resolution, caption templates)? If yes, specify exceptions. Options: Yes, No
    • Are parental/guardian consents or media releases required for any athletes? If so, list details or special conditions.

    Draft and Execute Endorsement Contracts

    • Which contract templates do you want pre-configured for the campaign? Options: Standard endorsement, Appearance agreement, Merchandising license, Influencer/social post agreement, Other
    • Will contracts require e-signature integration and automated storage upon completion? Options: Yes, No
    • Who should be authorized to sign on behalf of the athlete (athlete, parent/guardian, agent)? Options: Athlete, Parent/Guardian, Agent/Representative, Institutional designee, Other
    • Do you need clauses for exclusivity, usage rights duration, and territory standardized in templates? Options: Yes, No
    • What approval workflow and SLAs should be enforced before a contract is considered fully executed?
    • Are there preferred governing law or dispute resolution provisions that must be included in all contracts? Options: Yes - specify, No preference

    Perform NCAA/Conference/Institution Compliance Vetting

    • Which rule sets must the compliance checks cover for this implementation? Options: NCAA, Conference policies, Institution policy, State law, Other
    • Do you want automated rule-based vetting, manual compliance review, or a hybrid approach? Options: Automated, Manual, Hybrid
    • How many institutions and institutional compliance offices must be supported and tracked? Options: 1, 2-5, 6-20, 20+
    • Are there institution-specific requirements (timing, format, approver) we should ingest up front? If yes, provide details. Options: Yes, No
    • What level of risk tolerance should the compliance engine assume (strict reject, flag for review, advisory)? Options: Strict - auto-reject high-risk, Flag for human review, Advisory only
    • Do you require an audit log and exportable compliance report for each vetted deal? Options: Yes, No

    Submit Deal Documentation to Institutional Compliance Offices

    • Who will be responsible for submitting documents to institutional compliance offices? Options: Platform (on behalf), Athlete/Agent, Institution contact, Hybrid
    • What documents are required by institutions for each submission? Options: Signed contract, Scope of work, Payment terms, Proof of ID, Tax forms, Other
    • What submission methods must be supported (email, portal upload, in-person delivery)? Options: Email (PDF), Institution portal upload, API integration, Mail/in-person
    • What SLA should we target for submission and institutional acknowledgement? Options: 24 hours, 48 hours, 3-5 business days, Custom
    • Do you require redaction or role-based masking of sensitive fields before submission? Options: Yes, No
    • Should submission status and institutional feedback be surfaced in athlete and brand dashboards? Options: Yes, No

    Process Deal Payments and Disbur Athlete Payouts

    • Which payment methods should be supported for brand payments and athlete payouts? Options: ACH, Wire, Debit card/instant pay, Check, Third-party payout (Stripe/Paysafe), Other
    • Do you require escrow or milestone-based payment holds until deliverables are verified? Options: Yes - escrow, Yes - milestone release, No - immediate disbursement
    • What payout frequency and scheduling do you want (per deal, weekly, monthly)? Options: Per deal, Weekly, Bi-weekly, Monthly, Other
    • Are platform fees, commissions, or transaction fees to be deducted from payouts? If so, provide structure. Options: Yes - percentage, Yes - flat fee, No
    • Do athlete payout accounts require verification (micro-deposits, ID match)? Options: Yes, No
    • Are split payments or payees (agent, parent, trust) required for any athletes? Options: Yes, No

    Prepare and File 1099s and NIL Tax Statements

    • Which tax reporting responsibilities should the platform handle for the campaign year? Options: Prepare 1099s, File 1099s to IRS, Provide NIL-specific statements, Coordinate with athlete tax advisors, Other
    • Will athletes provide TIN/SSN/ITIN information through the platform, and do you need collection workflows? Options: Yes - collect via form, No - athletes will provide offline
    • Do you need support for international or non-resident athletes (Form W-8BEN handling)? Options: Yes, No
    • What reporting cadence and delivery method do you require for tax documents to athletes? Options: Annual portal download, Email delivery, Mail, Other
    • Are there any state-level filing obligations (multiple states) we must accommodate? Options: Yes - list states, No
    • Do you require year-end reconciliation reports that map payments to 1099 line items? Options: Yes, No

    Manage Tax Withholdings and Estimated Tax Payments

    • Should the platform support automatic withholding for certain athletes or transaction types? Options: Yes - automatic, No - advisory only
    • Which withholding rules should be applied (federal, state, backup-withholding, international treaties)? Options: Federal, State, Backup withholding, Non-resident withholding, Other
    • Do you want the platform to calculate and remit estimated tax payments on behalf of athletes? Options: Yes, No
    • How should withholding impacts be presented to athletes (gross vs net, breakdowns, projected tax liability)? Options: Gross/net view, Detailed breakdown, Projected liability only, Other
    • Is integration with external payroll/tax providers or accountants required? Options: Yes - specify provider, No
    • Do athletes need the ability to opt-in/opt-out of withholding where allowed? If so, describe governance. Options: Yes, No

    Produce, Approve, and Publish Sponsored Social Content

    • Which content workflows do you require (platform creation, brand review, athlete approval, scheduling)? Options: Create->Review->Approve->Publish, Brand drafts only, Athlete drafts only, Other
    • Which platforms should the platform support for publishing and scheduling? Options: Instagram, TikTok, Twitter/X, YouTube, Facebook, Other
    • Do posts require automated disclosure insertion (FTC compliance) and hashtag templates? Options: Yes - auto-insert, Yes - remind only, No
    • Will the platform need credentials or posting access on athlete accounts, or will athletes post manually? Options: Platform posts directly, Athlete posts and confirms, Hybrid (scheduling + athlete final post)
    • What approval SLAs and allowed rounds of revision should be enforced between brand and athlete?
    • Do you require rights management for content reuse (brand-owned, athlete-owned, platform archive)? Options: Yes, No

    Manage Merchandise Licensing, Production, and Fulfillment

    • Which merchandise categories should be supported (apparel, accessories, collectibles)? Options: Apparel, Accessories, Collectibles, Digital merch/NFTs, Other
    • Do you have preferred manufacturing or fulfillment partners to integrate with? Options: Yes - specify, No
    • How should revenue splits and royalties be handled and documented for licensed merchandise? Options: Fixed royalty %, Revenue share, One-time licensing fee, Custom
    • Do merchandise designs require institutional or brand approvals prior to production? Options: Yes - institution, Yes - brand, No
    • What inventory management and reporting capabilities are required (real-time stock, reorder alerts)? Options: Real-time inventory, Periodic updates, No inventory tracking
    • Are international fulfillment, tax, and customs considerations required for the campaign? Options: Yes, No

    Provide Encrypted Storage of Contracts and Financial Records

    • What retention period and access policies should apply to contracts and financial records? Options: 1 year, 3 years, 7 years, Custom
    • What encryption standards and certifications are required (AES-256, SOC2, HIPAA, other)? Options: AES-256, SOC2, ISO27001, Customer-specified, Other
    • Who should have access to encrypted documents and at what permission levels (view, download, redact)? Options: Athlete, Agent, Institution Compliance, Brand, Platform Admin
    • Do you require tamper-evident audit logs and exportable access reports for compliance purposes? Options: Yes, No
    • Should documents be discoverable via search and tagged with metadata (contract type, athlete, deal ID)? Options: Yes, No
    • Is integration with customer SIEM or archival systems required for backups or e-discovery? Options: Yes, No
  5. Mutual Commit

    Agree commercial terms, service levels, compliance warranty, data handling, and acceptance criteria for go-live.

    Agreement Modules

    • Statement of Work (SOW)
    • Commercial Terms & Fee Schedule
    • Payment Terms & Invoicing
    • Service Level Agreement (SLA)
    • Compliance Warranty & Eligibility Assurance
    • Data Processing Agreement (DPA)
    • Athlete Privacy & Image Consent
    • Tax & Withholding Acknowledgement
    • Institutional Approval & Acknowledgement
    • Acceptance Criteria & Go-Live Signoff
    • Onboarding Responsibilities Matrix (RACI)
    • Change Order & Amendments
    • Termination & Refund Policy
    • Confidentiality & Non-Disclosure Addendum
    • Third-Party Payment & Integration Authorization
  6. Deployment

    Operationalize rollout with readiness checks, enablement, and outcome validation to mitigate eligibility and tax risk.

    1. Pre-Deployment Readiness

      Confirm athlete profiles, institutional approvals, tax setup, payout accounts, and integration access are completed.

      Readiness Questions

      Tell Us About Your Spotlight Moment

      • How did you first gain visibility that is driving NIL interest right now? Options: Athletic performance, Social media growth, Viral moment, Brand outreach, Coach/department referral, Other
      • Which role best describes you in this conversation? Options: Student-athlete, Parent/guardian, Athletic compliance officer, Brand marketer, Agent/representative, Other
      • Which sport, division/conference, and year (e.g., Sophomore) are you representing?
      • Roughly what is your combined audience reach across social platforms? Options: <5k, 5k–25k, 25k–100k, 100k–500k, 500k+
      • What is your primary motivation for pursuing NIL right now? Options: Supplement income, Build long-term brand, Prepare for pro career, Support family, Community engagement, Other
      • How soon would you like to execute your first deal? Options: Immediately / within 2 weeks, Within a month, 1–3 months, 3+ months, Unsure

      What’s Coming Apart Behind the Scenes?

      • Are you confident every current or proposed NIL opportunity is preserving eligibility and avoiding institutional risk? Options: Completely confident, Mostly confident, Unsure, Not confident
      • Tell us about any past compliance flags, warnings, or investigations you've experienced — what happened and what was the outcome?
      • Who at your school or program currently reviews or approves NIL deals? Options: Compliance office, Head coach, Athletic director, Self / family, No one, Other
      • How are approvals and compliance documentation stored today? Options: Paper forms, Email chains, Shared drive/Google, Institution portal, No formal documentation, Other
      • Which aspects of compliance feel most confusing or risky to you right now?
      • How often does uncertainty about rules delay or cancel potential deals? Options: Almost always, Often, Sometimes, Rarely, Never

      Where Money Meets Mistakes

      • What would happen to you (eligibility, finances, reputation) if a single payment or missed tax filing triggered a penalty you couldn't absorb? Options: I'd risk eligibility, I'd owe tax penalties, I'd need family support, I'd pause NIL activity, I don't know
      • Who currently helps you with tax guidance and filings related to NIL income? Options: Family member, CPA / tax preparer, Agent/Advisor, I handle it, No one yet
      • Do you have a bank or payout account established for NIL payments, and who controls that account? Options: Athlete personal account, Parent/guardian account, Institution-managed account, Third-party payroll provider, Not set up yet
      • How familiar are you with 1099s, self-employment taxes, and possible state withholding on NIL income? Options: Very familiar, Somewhat familiar, Heard of them, Not familiar at all
      • What typical deal values would you consider fair compensation for your content or appearance? Options: <$500, $500–$2k, $2k–$10k, $10k–$50k, $50k+
      • Describe any past payment issues you've experienced (late payments, wrong payee, missing tax docs).

      Who’s Really Making Decisions?

      • If a brand sent a signed offer tonight, who actually has the final say — and what would make that person decline it?
      • Which stakeholders must sign off before a deal is executed? Options: Athlete, Parent/guardian, Compliance office, Coach, Agent/representative, Legal counsel, Brand
      • How do parents or guardians typically influence contract terms, timing, or payout handling?
      • What approval timelines does your school or conference require (if any)? Options: Same day, 48 hours, 1 week, Varies by institution, No clear timeline, I don't know
      • Describe a time when brand expectations and compliance requirements conflicted — what was the trade‑off and outcome?

      How We'll Know This Was Worth It

      • Six months after a campaign, what evidence would prove this was the right path for you?
      • Which of these outcomes are you primarily chasing with NIL deals? (select all that apply) Options: Immediate income, Long-term brand growth, Follower engagement, Experience / portfolio building, Future pro endorsements, Community impact, Other
      • What metrics do you currently track or want tracked to measure campaign success? Options: Follower count, Engagement rate (likes/comments), Impressions, Click-throughs to sponsor, Direct messages/leads, None tracked
      • How much reputational or brand-fit risk are you willing to accept (e.g., alcohol, edgy brands, political content)? Options: No risk—strict alignment only, Limited risk with approval, Open to most brands, Unsure / need guidance
      • If a deal increases short-term income but reduces future endorsement appeal, how would you weigh that trade-off? Options: Choose safety for long-term value, Take short-term income for growth, Depends on deal size, Unsure

      The Deal Mechanics You're Missing

      • Do you know which contract clauses would protect you from being overexposed, underpaid, or losing rights to your image? Options: Yes, I understand key clauses, Somewhat — I know a few, Not really
      • Which contract elements matter most to you? (pick up to 3) Options: Compensation amount, Payment schedule, Usage rights/term, Exclusivity, Liability/indemnity, Termination/approval clauses, Deliverables/number of posts
      • How familiar are you with content usage rights, license duration, and geography restrictions? Options: Very familiar, Somewhat familiar, Not familiar
      • Would you prefer standardized platform templates for speed or lawyer-reviewed custom contracts for larger deals? Options: Platform templates, Lawyer-reviewed custom, Mix depending on deal, Unsure
      • Who should be accountable for compliance checks and recordkeeping on each deal? Options: Platform, Institution compliance office, Athlete/agent, Brand, Shared responsibility

      If We Could Fix One Thing Right Now

      • What's the real cost to you of continuing to manage NIL the way you do today (time, money, stress, lost opportunities)?
      • What single friction would you most like us to remove immediately? Options: Eligibility risk, Tax confusion, Slow payouts, Low deal visibility, Contract uncertainty, Other
      • Which fee structure would feel fair for handling your NIL deals? Options: Percentage of deal, Flat monthly fee, Per-deal fee, Combination, Unsure
      • How much time can you realistically commit to onboarding and training in week one? Options: <1 hour, 1–3 hours, 3–6 hours, 6+ hours
      • What would make you trust a platform to manage NIL for you versus doing it yourself?
      • How involved do you want the platform to be after launch? Options: Self-serve (tools only), Guided support (advisory), Full-service management, Hybrid

      What Would Break the Go‑Live — Let’s Prevent It

      • What is the single missing approval, document, or technical gap that would stop a campaign from launching on schedule?
      • Do you have institutional approvals or MOUs in place for NIL activities? Options: Yes, full approvals, Partial approvals, No approvals yet, Not sure
      • Are athlete profiles complete with headshot, bio, verified social handles, and performance/engagement stats? Options: Yes, complete, Partially complete, No, not started
      • Is tax setup (TIN/SSN verification, W-9 attached where required) completed and linked to the profile? Options: Yes, complete, Partially complete, No, needs setup
      • Have payout accounts been verified and authorized for ACH/Stripe/payroll distribution? Options: Yes, verified, Pending verification, No account linked
      • Do we have the necessary integration access from your institution (API/SSO/roster feed) if required? Options: Yes, access provided, Access pending, No integration required, Unsure
      • Would you like a short test campaign or launch runbook to validate flows before full deployment? Options: Yes, required, Optional but preferred, No, ready to launch

      Your First 30 Days — What Success Looks Like

      • If we nail the first 30 days, what three things must happen for you to call this a success?
      • Select your top priorities for the first campaign (pick up to 3). Options: Compliance clearance, First payment processed, Public content published, Audience growth, Brand relationship established, Data/reporting delivered
      • Who should receive onboarding and launch updates and how often? Options: Athlete daily, Parent weekly, Compliance officer weekly, Brand contact as needed, Other
      • What reporting cadence would make you feel confident post-launch? Options: Daily, Weekly, Bi-weekly, Monthly, On-demand
      • Are there any scheduling constraints or special accommodations we should plan for in the first month (exams, travel, season schedule)?
    2. Deployment Enablement

      Schedule and execute onboarding tasks, compliance verifications, first campaign setup, and stakeholder communications.

    3. Validation Checklist

      Verify each deal passed compliance checks, correct tax documentation is captured, payments processed, and athlete eligibility preserved.

      Validation Questions

      Start With Your Story — Who Are You Here For?

      • Which role best describes you in this NIL conversation? Options: College athlete, Parent / guardian, Athletic department compliance officer, Brand / marketer, Agent / rep, Other
      • Tell me briefly how you first started getting interest from brands or why you're exploring NIL now.
      • Which sport or activity do you (or the athlete you represent) participate in? Options: Football, Basketball, Baseball/Softball, Soccer, Track & Field, Swimming, Gymnastics, Other
      • What class year or stage is the athlete in (so we can align timelines)? Options: Freshman, Sophomore, Junior, Senior, Graduate, Not applicable / other
      • How did the recent spike in interest happen—performance, viral content, or direct outreach? Options: On-field/court performance, Viral social post, Brand outreach, Local press, Coach/department referral, Other

      If Nothing Changed, What Would Break First?

      • If you kept doing deals the way you have been, what's the most realistic negative outcome you fear? Options: Lost eligibility, Unexpected tax bill, Damaged reputation, Missed income opportunities, Contract disputes, Other
      • Have you ever had a deal questioned or denied by your institution or conference? If so, what happened? Options: Yes—denied, Yes—questioned but resolved, No, Unsure
      • How often do compliance or tax concerns stop you from saying yes to an opportunity? Options: Always, Often, Sometimes, Rarely, Never
      • Describe a moment you felt uncertain or stressed about a past brand opportunity—what specifically made you uneasy?
      • Who currently helps you make sense of compliance, contracts, or taxes (if anyone)? Options: Institution compliance office, Parent/guardian, Agent/rep, Personal accountant, No one, Other

      Who's Pulling the Strings Behind the Scenes?

      • Who has the final say on whether you can accept a deal—have you mapped every decision-maker? Options: Athlete alone, Parent/guardian + athlete, Athletic department compliance, Coach or staff, Agent/rep, Combination of above, Unsure
      • Which institutional or conference approvals are required before a deal goes live?
      • How easy is it for you to get timely sign-off from the compliance office or required approvers? Options: Immediate / same day, A few days, A week or more, Very difficult, Not required
      • Who else needs to be involved for contractual or payment reasons (tax preparer, financial guardian, agent)? Options: Parent/guardian, Tax professional, Agent/rep, Banking contact, No one else, Other
      • What communication channel do decision-makers prefer for approvals (email, compliance portal, phone, in-person)? Options: Email, Compliance portal, Phone call, Text message, In-person meeting, Other

      Where Would You Draw the Line Between Quick Cash and Long-Term Risk?

      • What would you never accept in a deal, even for substantially more money (exclusivity, certain product categories, arbitration clauses)? Options: Exclusivity, Alcohol/tobacco/gambling categories, Lifetime rights, Forced image transfer, Other
      • What are your short-term income goals from NIL this season? Options: <$1,000, $1k–$5k, $5k–$20k, $20k–$50k, $50k+
      • How important is immediate net payout vs. a higher gross amount that requires tax handling? Options: Net payout is essential, Prefer net but can accept guidance, Okay with gross if tax-ready, No preference / unsured
      • Tell us a recent offer you considered—what attracted you and what made you hesitate?
      • How would you describe your appetite for brand risk on a scale from cautious to opportunistic? Options: Very cautious, Cautious, Balanced, Opportunistic, Very opportunistic

      What Does a 'Win' Look Like — Beyond the Paycheck?

      • In 12 months, what outcomes would make you feel our platform helped you succeed? Options: Sustained NIL income, Zero eligibility issues, Professional-grade contracts, Increased audience engagement, Brands returning for more deals, Other
      • Which KPI matters most to you for a campaign—reach, engagement, direct income, or something else? Options: Reach/impressions, Engagement rate, Direct income from deal, Follower growth, Conversion / trackable sales, Other
      • How will you know a deal was 'fair market value'—do you want benchmarking provided? Options: Yes—benchmarks required, Helpful but optional, No preference, Not sure what benchmarking entails
      • Would you prefer shorter one-off campaigns or longer multi-activation partnerships? Options: One-off activations, Short series (2–6 months), Long-term partnerships (6+ months), Mixed
      • What reporting would help you feel confident after each campaign (payments, compliance summary, audience lift)? Options: Payment receipts, Compliance pass/fail summary, Engagement and reach report, Tax documents, All of the above, Other

      Which Contract Terms Keep You Up at Night?

      • Which contract clauses feel most risky to you or your family right now? Options: Exclusivity, IP transfer / image use, Indemnification, Automatic renewals, Ambiguous deliverables, Other
      • Who reviews contracts before you sign—do you have a lawyer, school review, or rely on the platform? Options: Personal attorney, School compliance, Agent/rep, Platform review only, I sign without review, Other
      • How confident are you in your ability to negotiate or request changes in deal language? Options: Very confident, Somewhat confident, Hesitant but willing, Not comfortable at all
      • Have you previously signed a contract that caused confusion later? Please describe what happened.
      • Would having template-friendly redlines or suggested alternative clauses increase your willingness to sign? Options: Yes—very helpful, Somewhat helpful, Not helpful, Unsure

      Compliance — Where Do You Need a Safety Net?

      • How confident are you that a signed NIL deal will comply with NCAA, conference, and institutional rules? Options: Completely confident, Mostly confident, Somewhat unsure, Very unsure
      • Which governing rules apply to you that we should know about (NCAA division, conference, institution-specific policies)?
      • What approvals or forms does your institution require before a deal is executed? Options: Institution disclosure form, Conference approval, Compliance sign-off, No forms required, Other
      • Have you ever been advised by compliance to decline or modify a potential deal? If yes, what was the reason? Options: Yes—eligibility risk, Yes—conflict with school partner, Yes—timing/schedule conflict, No, Other
      • Would an automated pre-approval check that flags eligibility risk be valuable to you? Options: Essential, Very useful, Somewhat helpful, Not necessary

      Taxes & Payments — Do You Have a Plan for the Money?

      • If you received multiple 1099s this year, how comfortable are you preparing taxes? Options: Very comfortable, Somewhat comfortable, Need help from a CPA, Completely unsure
      • Who handles tax filing and bookkeeping for NIL income currently? Options: Athlete / self, Parent/guardian, CPA / tax professional, Agent/rep, No one yet
      • Which payment structure do you prefer for deals? Options: Gross payment with tax guidance, Net payment after withholding, Split payments (advance + completion), Deferred payment, Other
      • Are payout accounts and tax forms (W-9, EIN, etc.) set up and ready for payments? Options: Yes—everything ready, Mostly ready, Some documents missing, No setup yet
      • Would integrated tax withholding and year-end summaries influence your decision to use a platform? Options: Strongly influence, Somewhat, Not at all, Unsure

      Audience, Content, and Brand Fit — Who Do You Actually Reach?

      • Are your followers aligned with the buyer personas brands typically want (age, location, interests)? Options: Yes—strongly aligned, Somewhat aligned, Not aligned, Unsure
      • What platforms drive most of your engagement (pick top two)? Options: Instagram, TikTok, Twitter/X, YouTube, Facebook, Other
      • What average engagement rate do you typically see on sponsored posts (or approximate if unknown)? Options: <1%, 1–3%, 3–6%, 6–10%, >10%, Unsure
      • Which brand categories do you want to pursue or avoid (fitness, apparel, food, betting, alcohol, tech)?
      • Can you share one example of a past post or campaign that performed really well—what made it work?

      Launch Readiness — What's the One Thing That Could Stop Go-Live?

      • What's the single biggest barrier that would prevent your first campaign from launching on schedule? Options: Compliance approval delay, Missing tax/payout info, Contract negotiation, Brand readiness, Technical/integration issue, Other
      • How complete is the athlete profile (bio, headshot, audience data, past deals)? Options: Fully complete, Mostly complete, Partially complete, Not started
      • Are institutional approvals and signatures already secured for near-term deals? Options: Yes—secured, In progress, Not yet started, Not required
      • What timeline would you like for onboarding and launching your first campaign? Options: Within a week, 1–2 weeks, 2–4 weeks, 1–2 months, Longer
      • What technical access will we need to launch (social account permissions, integration keys, compliance portal login)?

      How Do You Want to Be Supported After Go-Live?

      • What level of hands-on support would make you feel most secure—do you want managed deals, self-serve tools, or a hybrid? Options: Fully managed (we handle everything), Guided self-serve, Self-serve with optional support, Unsure
      • How frequently do you want updates and reports during a campaign? Options: Real-time, Daily, Weekly, At campaign milestones, At campaign end
      • If an issue arises (eligibility flag, payment hold), how quickly do you expect escalation and resolution? Options: Same day, 1–2 business days, 3–5 business days, Depends on severity
      • What training or materials would make you more confident signing deals (contract walk-throughs, tax webinars, compliance cheat-sheets)? Options: Live onboarding session, Recorded tutorials, One-pagers / cheat sheets, Access to advisor, All of the above, Other
      • What does trust look like from your perspective—what would make you recommend this platform to a teammate?
  7. Success

    Review outcomes against success signals, capture learnings, and maintain a shared channel for issues and enhancements.

    Success Reviews

    • Success Review & Metrics Meeting
    • Lessons Learned & Process Improvement Workshop
    • Athlete & Parent Feedback Panel
    • Brand Partner Review & Renewal Meeting
    • Continuous Monitoring & Issue Triage (Standing)

    Issues & Enhancements

    • Deliver a tailored renewal proposal including pricing, target metrics, and timelines.
    • Assign owners and timelines for each improvement with clear acceptance criteria.
    • Agree on required updates to SOPs, training, and customer-facing materials.
    • Create backlog entries in the platform for each prioritized improvement and tag owners.
    • Draft updated SOPs or a one-page process change summary for each approved improvement.
    • Schedule short training sessions or office hours for athletes/parents and internal staff where needed.
    • Set milestones for progress checks and link them to the shared channel for visibility.
    • Welcome & Purpose
    • Surface the top satisfaction drivers and top pain points from athletes and parents.
    • Collect actionable suggestions to improve onboarding, deal clarity, and payout transparency.
    • Obtain permissioned testimonials and identify any urgent individual issues that require escalation.
    • Compile a feedback report mapping comments to proposed improvements and owners.
    • Update the athlete-facing FAQ and onboarding checklist to address top confusion points.
    • Open escalation tickets for any individual eligibility or payout issues raised and notify stakeholders.
    • Record and store approved testimonials in the marketing/advocacy folder with consent metadata.
    • Introductions & Objectives
    • Demonstrate measurable value delivered to the brand against agreed objectives.
    • Resolve any financial or compliance questions to the brand's satisfaction.
    • Secure a renewal, expansion commitment, or defined next steps for continued collaboration.
    • Opening & Objectives
    • Reconcile any disputed financial items and issue a finalized statement of account.
    • If renewed, create a campaign kickoff checklist with dates and responsible parties.
    • Log any requested product enhancements from the brand into the improvement backlog.
    • Roll Call & SLA Reminders
    • Ensure all critical issues are owned and progressing toward resolution within SLA.
    • Prioritize enhancement work that will materially improve success signal attainment.
    • Keep external stakeholders informed of status and expected resolution timelines.
    • Update the shared communication channel (Slack/Teams) with current issue statuses and owner assignments.
    • Create or update incident reports for any eligibility or payment failures and notify compliance leads.
    • Promote top-priority enhancements into the next implementation window and confirm resource allocation.
    • Schedule focused working sessions for blockers requiring deep-dive troubleshooting.
    • Confirm which success signals were met and which were not with evidence.
    • Authorize concrete remediation or scaling actions with owners and timelines.
    • Ensure any eligibility or compliance risks are remediated or escalated appropriately.
    • Agree follow-up date and reporting cadence for verified fixes.
    • Publish the final outcome report and updated KPI dashboard to the shared channel.
    • Assign owners and deadlines for each remediation action identified.
    • Initiate escalation for any unresolved eligibility risks to institutional compliance officers.
    • Schedule the follow-up review meeting and circulate pre-work requirements.
    • Framing the Workshop
    • Produce a prioritized backlog of process and product improvements tied to observed outcomes.
    • Start / Stop / Continue Exercise
    • Presentation of Aggregate Results
    • Pre-work & Data Packet Confirmation
    • Campaign Objectives vs Outcomes
    • Review Open Critical Issues
    • Financial Reconciliation
    • Success Signals Recap
    • Guided Panel Questions
    • Root Cause Analysis (Top 3 Issues)
    • Review High-Priority Enhancements
    • New Items & Triage
    • Quantitative Outcomes Review
    • Improvement Ideation & Prioritization
    • Compliance & Eligibility Assurance
    • Open Feedback & Pain Points
    • Define Backlog Items & Owners
    • Collect Testimonials & Consent
    • Value Discussion & Renewal Proposition
    • Eligibility & Compliance Review
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