Sports Medicine
High-value sponsorship, premium experiences, and rights deals requiring coordinated multi-party engagement.
This interactive experience is the shipped product itself — the same application code customers run in production, mounted read-only in your browser over a real sample journey. Not a video, not a mockup: because the demo and the product are one codebase, it can never drift from the real thing.
Inside this journey
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Clinical Intake & Goals
Assess the injury, athlete goals, timelines, stakeholders, and measurable success signals for return-to-play.
Discovery Questions
Start: The Athlete and the Moment
- Tell me the story of how this injury or concern started, in your own words.
- When did the injury occur and what were you doing at the time?
- Describe any imaging, tests, or treatments already completed, and when they happened.
- How would you rate your typical pain level and functional limitation today, and does it change with sport-specific movements?
- Who currently handles your day-to-day care, such as an athletic trainer, therapist, parent, or team physician?
- Which timeline matters most to you: a single match, finishing the season, the draft/tryout window, or a longer career goal?
What This Is Costing You Right Now
- If this injury kept you out of the next season, what concrete cost would that be to your scholarship, contract, or career trajectory?
- How has your performance in practice or games changed since the injury started?
- In concrete terms, which sport skills are most affected: acceleration, cutting, jumping, throwing velocity, endurance, or confidence under contact?
- When you picture returning at full capacity, what specific movements or skills are non-negotiable for you?
- What single outcome would make you walk away from any proposed plan immediately?
Who Needs Convincing and What They Want
- Who besides you will sign off on care decisions and what would make them say no?
- List each stakeholder's role, their decision authority, and the primary outcome they care about.
- Which channels do team staff, family, and coaches prefer for updates, and who should receive objective test results first?
- Provide the contact and role of the person who can obtain prior records, imaging, or outside reports if we need them quickly.
- If a recommended plan changed your season timeline by more than 6 weeks, who would be enabled to veto it?
Clinical Targets That Would Feel Like Success
- Name the single objective test or performance marker that would convince you and your team you are ready to compete again.
- Share your view on surgical versus non-surgical options when the goal is returning to elite play, and any prior experiences that shape that view.
- Specify target timelines for milestones like pain control, jogging, sport-specific drills, and final clearance.
- What objective thresholds do you expect for strength, hop testing, range of motion, or sport-specific velocity?
- Should those thresholds not be met within your target season, would you prefer to extend the timeline or pursue a different provider?
What Could Break This Plan
- Identify the top three medical or non-medical complications that would force you to stop or change course.
- State the maximum period you can tolerate uncertainty about recovery before you would look for alternative options.
- Have insurance limits, prior authorization denials, or out-of-pocket cost concerns ever interrupted your care?
- List the non-medical constraints, such as travel, school, or team obligations, that could force a change in the plan.
- Is there any red line in timing, cost, or personnel that would make you stop and require a different approach?
Who Else You Are Considering
- Tell me which other care options you are evaluating or have used recently, including staying with current team staff or managing it internally.
- For your incumbent provider or internal plan, what would have to change for you to stay with them instead of switching?
- Has anyone on your team proposed handling diagnosis or rehab without an outside specialist, and who suggested that?
- Point to specific parts of existing care that meet your needs and specific parts that clearly fall short.
- Assuming your current option matched the objective return-to-play metrics we discussed, what would still keep you from staying?
Practical Readiness and Constraints
- Identify the approvals, schedules, and facility access that must be secured on your side for treatment to start on your ideal timeline.
- Do you have completed imaging, operative notes, or specialist reports accessible for review, and if not, who can obtain them?
- Provide the contact and role of the person who will coordinate authorizations and scheduling and describe their capacity to act quickly.
- Are there league, school, or regulatory approvals required before you can return to competition?
- Point to a single logistical failure that would force a delay or cancellation of the plan.
Agreeing Success and Next Steps
- Assuming a short pilot proved we could meet your key milestones, what would prevent you from signing within that week?
- Describe the decision criteria leadership will use to approve the final care plan and authorize funds or scheduling.
- Provide the names, roles, and preferred contact methods of the people who need to attend the final care plan review and who must sign off.
- State the acceptable timeline to begin treatment after final agreement, from immediate to a specific number of weeks.
- Provide the payment, insurance, and consent items that must be resolved before we book the first appointment and who owns each task.
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Treatment Experience
Translate the clinical findings into treatment options and a sport-specific rehabilitation pathway tailored to the athlete's goals.
Treatment Experience
- Treatment Options & Rehabilitation Pathway Session
- Confirm the current state and its cost
- You confirm the recommended treatment options map directly to the documented clinical findings and that the risks and expected recovery windows are understood.
- Deliver a one-page treatment options summary with estimated timelines, risks, and recommended objective tests within three business days.
- Draft a proposed rehabilitation milestone schedule tied to objective return-to-play criteria for review before the follow-up meeting.
- Map clinical findings to treatment options
- You confirm the proposed rehab pathway meets the athlete's performance goals and competition timeline or surface acceptable trade-offs.
- Show the sport-specific rehabilitation pathway and gating criteria
- You confirm the objective return-to-play criteria and milestone gates that will be used to clear the athlete for sport.
- Provide the athlete's baseline functional test results, competition calendar, and primary stakeholder contact information prior to the follow-up decision session.
- You agree on the remaining evidence or stakeholder approvals required to finalize the treatment decision.
- Align timelines to the athlete's goals and stakeholders
- Validate the plan with you
- Agree next steps and decision criteria
- Treatment Options & Rehabilitation Pathway Session
- Treatment & Rehabilitation Solution Deck
- Treatment & Rehabilitation Solution Brief
- meeting
- slides
- document
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Care Plan & Scope
Define the care modules (surgical, conservative, rehab), responsibilities, milestones, and objective return-to-play criteria.
Scope Configuration
- Arthroscopic ACL reconstruction
- Meniscal repair and preservation
- Arthroscopic rotator cuff repair
- Shoulder labral repair and stabilization
- Concussion management and supervised RTP
- Operative fixation for stress fractures
- Image-guided injection therapies
- Immediate postoperative rehabilitation (Weeks 0–4)
- Progressive sport-specific rehabilitation (Weeks 4–12)
- On-field functional progression and sport simulation
- Objective return-to-sport testing battery
- Postoperative bracing and custom orthosis fitting
Scope Questions
Arthroscopic ACL reconstruction
- Confirm whether arthroscopic ACL reconstruction is the planned index procedure for the athlete's current episode of care (based on consult and imaging).
- Identify the preferred graft source for reconstruction (attach rationale from the last surgical consult or prior operative report if available).
- Indicate the planned fixation method for femoral and tibial tunnels (e.g., interference screw, suspensory cortical fixation) and any device constraints from prior hardware.
- Attach the most recent knee imaging status (MRI report and date; list presence of bone bruise, concomitant meniscal pathology).
- State the target functional milestone timeline (in weeks) you require for return-to-running and return-to-sport after ACL reconstruction.
- Name the operating surgeon or clinical lead who will own the operative plan and be the signatory for surgical consent.
Meniscal repair and preservation
- State the meniscal tear type and location from the MRI report (e.g., posterior horn medial, root tear, radial) that you plan to address with repair/preservation.
- Specify the repair technique preference if known (all-inside, inside-out, outside-in, root fixation) and whether a concomitant procedure (e.g., ACL reconstruction) is planned.
- Indicate weightbearing and knee-flexion restrictions you will require post-repair during Weeks 0–6 (e.g., partial weightbearing, restricted flexion arc).
- List any intraoperative or implant constraints that would change the planned rehabilitation (e.g., peripheral meniscal repair requiring longer protection, root repair needing delayed loading).
- Identify the expected documentation to be provided after surgery to define rehab anchors (operative note, intra-op photos, post-op protocol).
- Specify the CPT or billing code guidance to confirm coverage considerations for meniscal repair if known.
Arthroscopic rotator cuff repair
- From the shoulder MRI report, indicate tear size and tendon(s) involved (e.g., supraspinatus full-thickness 2 cm).
- Choose the repair construct preference if applicable (single-row, double-row, transosseous-equivalent) and whether augmentation is planned.
- State the expected immobilization period and sling protocol (weeks) that should be reflected in the post-op care plan.
- Provide the shoulder range-of-motion (ROM) and strength milestones you require at 6 and 12 weeks for phased progression.
- Confirm whether the athlete's sport requires early overhead-specific conditioning that will change the rehab timeline (e.g., baseball pitcher, volleyball).
- Name the therapist or clinic that will be the primary point-of-contact for supervised rotator cuff rehab (if already selected).
Shoulder labral repair and stabilization
- Select the labral pathology described on imaging or exam that you plan to address (Bankart, SLAP, posterior labral tear, multidirectional instability).
- Indicate whether this is a contact athlete or overhead throwing athlete, and the athlete's sport position, to anchor functional goals.
- Specify anchor type preference and any constraint that the rehabilitation team must follow (e.g., number/placement of suture anchors noted in operative plan).
- State the immobilization and external rotation restriction timeline that will define weeks 0–4 care.
- List objective instability or exam findings that will be rechecked prior to advancing sport-specific loading.
- Identify any existing shoulder stability baseline tests (e.g., prior functional testing, isokinetics) to compare post-op progress.
Concussion management and supervised RTP
- Confirm whether baseline neurocognitive testing data (SCAT5, ImPACT or equivalent) is available for the athlete and attach date.
- Specify whether formal neuropsychology assessment or computerized testing will be required before graded return-to-play.
- Name the clinical owner who will track concussion symptoms and sign off on each graded exertion step.
- State the symptom and cognitive recovery thresholds you will use for progression (for example: symptom-free at rest and symptom provocation < X on exertion and baseline neurocog within Y% of prior).
- Indicate whether vestibular/ocular motor therapy sessions are required as part of supervised return-to-play.
- Provide preferred documentation format for concussion clearance (signed clearance form, timed progress notes, test score printouts).
Operative fixation for stress fractures
- Specify the anatomic location and chronicity of the stress fracture from imaging that requires fixation (e.g., femoral neck tension-side, navicular, tibial cortex).
- Attach the most recent imaging modality indicated for fixation planning (CT preferred for navicular/femoral neck) and note date.
- Indicate fixation hardware preferences or constraints (e.g., retrograde intramedullary screw, plate and screws) and whether bone grafting is expected.
- State the post-op weightbearing progression required (NWB, PWB, WBAT) and the earliest weeks for progressive loading you will allow.
- Confirm whether bone stimulation adjuncts (e.g., PEMF, low-intensity pulsed ultrasound) are requested and need procurement or authorization.
- Provide the key radiographic healing endpoints you will require before advancing to sport-specific impact loading.
Image-guided injection therapies
- Select the injection therapies you want available for this episode (diagnostic injection, corticosteroid, platelet-rich plasma, hyaluronic acid, other).
- Indicate the image guidance modality preferred for injections (ultrasound, fluoroscopy, or landmark-guided when appropriate).
- State the maximum number of injection procedures planned for this condition within a 12-month period for scope and authorizations.
- Confirm the activity restrictions you will require post-injection (rest hours, modified training days) for each injection type.
- Provide any required consent or documentation language required by payors for biologic injections that needs to be included in the care plan.
- Indicate whether ultrasound-guided injection slot availability and clinic capacity are constraints for scheduling (affects timeline).
Immediate postoperative rehabilitation (Weeks 0–4)
- Define the supervised visit frequency you want in Weeks 0–4 (visits per week) and whether home-exercise monitoring is required.
- Specify the wound, pain, and basic mobility thresholds that will define readiness to advance from Week 0–4 to Progressive Rehabilitation (Week 4).
- Identify immediate post-op weightbearing and brace instructions to be included verbatim in the discharge protocol (e.g., NWB 2 weeks, hinged brace locked in extension).
- Name the primary rehabilitation clinician who will document each week 0–4 visit and be the contact for early complications.
- State the expected documentation artifacts we should receive at 2-week and 4-week checkpoints (wound photos, pain scores, ROM measures).
- Indicate whether thromboprophylaxis or other immediate post-op medical orders must be coordinated with primary care or cardiology (if required).
Progressive sport-specific rehabilitation (Weeks 4–12)
- Describe the sport-specific drills or movement patterns that must be included between Weeks 4–12 based on the athlete's position and sport.
- Select the therapy frequency you expect during this phase and whether sessions must include supervised gym/field time.
- State the measurable strength and ROM targets at Week 8 and Week 12 that will be used to authorize progression to field work.
- Indicate whether instrumented metrics (force-plate, isokinetic testing) will be used in this phase and which ones.
- Specify how communication with the athlete's coaching staff should be handled when rehab milestones impact practice availability.
- Identify any external facility access requirements for the athlete (athletic training room, turf field, weight room) to execute sport-specific drills.
On-field functional progression and sport simulation
- List the sport-specific on-field drills and contact progression sequence you require for graded exposure (e.g., agility ladder, controlled contact, full-contact scrimmage).
- Name the clinician who will supervise on-field sessions and the required clinician-to-athlete ratio for safe simulation.
- Identify protective equipment or custom taping that must be used during on-field simulation (brace model, padding, cut-resistant sleeves).
- Indicate facility and scheduling constraints for on-field work (available turf hours per week, daylight requirements, indoor backup).
- Provide the field-based performance thresholds (time, distance, tolerated contact) that will define progression to full contact and game clearance.
- State whether GPS/accelerometer load targets (e.g., % of pre-injury peak load) should be enforced during simulation sessions.
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Consent & Agreement
Document informed consent, commercial terms, insurance authorizations, and mutual obligations required before care begins.
Agreement Modules
- Master Services Agreement (MSA)
- Statement of Work (SOW) — Care Plan
- Informed Consent for Treatment and Procedures
- Financial Responsibility and Payment Authorization
- Insurance Authorization and Prior Authorization Release
- HIPAA Authorization & Notice of Privacy Practices Acknowledgement
- Release for Care Coordination with Team and Third Parties
- Parental/Guardian Consent for Minors
- Cancellation, Rescheduling, and No-Show Policy
- Telehealth Consent (if applicable)
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Care Delivery
Coordinate readiness, scheduling, and execution of clinical treatment and sport-specific rehabilitation.
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Pre-Procedure & Rehab Readiness
Capture scheduling, facility access, insurance pre-authorizations, and named clinical owners before treatment starts.
Pre-Deployment Questions
Environment and site access
- Which treatment site(s) will be used for the procedure and the initial rehabilitation (list site name and primary on-site contact — name and role)? Provide each site on a separate line so we can reserve rooms and equipment.
- Is facility access confirmed for the planned procedure and the first 4 weeks of in‑person rehab sessions? (This confirms our ability to schedule blocks and staff accordingly.)
- Will any specialized space or equipment require booking (e.g., sport-specific training gym, gait lab, aquatic pool, motion analysis)? Select the best match so we can coordinate reservations.
People and ownership
- Who is the named clinical owner for the procedure (lead surgeon or procedural clinician)? Provide name and role — this owner is responsible for clinical decisions and scheduling sign-off.
- Who is the named rehabilitation owner (lead therapist/physiotherapist) who will coordinate progressive rehab and objective testing? Provide name and role.
- Is a single logistics/scheduling coordinator assigned to manage dates, facility bookings, and athlete communications?
Insurance and pre-authorizations
- Has insurance pre-authorization been obtained for the planned procedure and the anticipated course of rehabilitation?
- If authorization is pending or partial, what is the expected authorization completion date? (Provide a date so we can schedule around insurer timelines.)
- Are there known insurer limits or constraints that will affect rehab (session caps, duration caps, or medical necessity reviews)?
Timing, constraints, and scheduling
- What is the target procedure date or date window? (Provide date or range so we can lock resources and staff.)
- Are there athlete competition windows, travel, or blackout dates that must be avoided for in-person visits or the procedure?
- If yes, list the blackout dates or competition constraints (dates and brief reason) so we can avoid conflicts during scheduling.
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Care Plan Configuration
Lock clinical parameters the seller will follow: surgical approach options or conservative protocol, brace/orthosis specs, therapy frequency, and objective testing schedule.
Configuration Details
Care Plan Configuration — Versioning & Purpose
- Configuration name (enter the canonical identifier the platform and EMR will reference). Default 'CarePlanConfig-1'.
- Configuration version (numeric string). Default '1.0'.
- Configuration effective date (format: YYYY-MM-DD) — the date this locked configuration becomes active in the platform.
- Short description/purpose of this care-plan configuration (free text used in gallery listings).
Clinical Protocol Variant Selection
- Primary care-plan pathway to lock. Default 'Surgical pathway'.
- Allow pathway changes after the configuration is locked? Default 'No'.
- If 'Surgical pathway', select permitted graft/implant options (select all that apply).
- If 'Conservative pathway', select allowed conservative protocol variants (select all that apply).
- Free-text entry for any 'Other' graft or protocol option referenced above (exact name to appear in the locked plan).
Surgical Approach Options & Constraints
- Permit minimally invasive (arthroscopic) approaches? Default 'Yes'.
- Permit open surgical approaches? Default 'Yes'.
- Allowed fixation/implant type list (select all that apply).
- Require the operating surgeon to record a surgical-approach reason code in the EMR when selecting an approach? Default 'Yes'.
- Role authorized to set or override permitted surgical approaches (select one).
Orthosis & Brace Specifications
- Default brace/orthosis type to lock into the care plan (select one).
- Allow patient-provided braces or require vendor-specified models? Default 'Vendor-specified only'.
- Which brace specification fields must be present and locked before care begins (select all that apply)?
- Default initial brace wear schedule in hours/day (numeric). Default '24'.
- Role authorized to approve brace deviations after lock (select one).
Therapy Scheduling & Frequency
- Default supervised therapy frequency per week during Phase 1 (numeric visits/week). Default '3'.
- Default supervised therapy frequency per week during Phase 2 (numeric visits/week). Default '2'.
- Default supervised therapy frequency per week during Phase 3 (numeric visits/week). Default '1'.
- Maximum allowed gap between supervised therapy sessions in days before an alert is generated. Default '14'.
- Require a documented home exercise program (HEP) to be attached at plan lock? Default 'Yes'.
- Minimum documented therapy visit duration in minutes. Default '45'.
Objective Testing & Return-to-Play Criteria
- Primary objective test battery to require (select all that apply).
- Locked pass/fail thresholds for objective tests (free text). Enter each as 'Test:Threshold' (example: 'Single-leg hop: ≥90% limb symmetry').
- Minimum time from injury or surgery before first objective test (numeric days). Default '90'.
- Standard testing cadence after the first test (numeric days between tests). Default '30'.
- Which roles must sign off on functional clearance to progress or return-to-play (select all that apply)?
- Maximum number of allowable early-clearance exceptions per case (numeric). Default '0'.
Care Plan Modules, Milestones & Tolerances
- Which care-plan modules are required and locked (select all that apply).
- Milestone definitions file location (URL). Format: https://... — leave blank to use platform defaults.
- Default milestone tolerance windows (free text). Use format 'MilestoneName:±days' e.g. 'Full ROM:±14'.
- Require formal milestone sign-off by the assigned role before the next module unlocks? Default 'Yes'.
Roles, Assignments & Notifications
- Primary clinical owner role for this locked care plan (select one).
- Secondary clinical owner role (select one).
- Exact field label in buyer CRM or EMR that will receive the assigned-owner value (free text). Example: 'Assigned Clinician'.
- Roles to notify on milestone completion (select all that apply).
- Notification channel for automated alerts (select one).
- If 'Webhook to facility endpoint' was selected, provide the registered endpoint identifier in the platform (do not paste secrets).
Data, Documentation & EMR Field Mappings
- Care-plan template identifier to lock (enter the template ID used in your platform/EMR).
- Which clinical documents must be attached before the plan is locked (select all that apply).
- Exact EMR field name for 'surgical approach' to map into (free text — exact label).
- Exact EMR field name for 'objective test results' to map into (free text — exact label).
- Require upload of pre-procedure imaging at lock? Default 'No'.
Locking Rules, Overrides & Audit
- Automatically lock care-plan configuration after 'Consent & Agreement' milestone completes? Default 'Yes'.
- Allow buyer-requested deviations after the configuration is locked? Default 'Disallowed'.
- Which roles may approve overrides of locked parameters (select all that apply).
- Audit trail retention period in days for this configuration's change log (numeric). Default '365'.
- Require a digital signature on the locked care plan record? Default 'Yes'.
Operational & Safety Limits
- Maximum allowed time from plan lock to first surgery/procedure in days (numeric). Default '90'.
- Maximum number of permitted therapy no-shows before seller outreach is required (numeric). Default '2'.
- Critical test-failure action (select one) — action the platform triggers when an objective test fails locked thresholds.
- If 'Other' critical action selected above, specify the exact action text to appear in the plan (free text).
Deployment & Ownership Metadata
- Configuration owner role (who will maintain this locked configuration going forward).
- Preferred contact field for configuration owner in platform (free text — exact field label).
- Will this configuration be published to the public gallery? Default 'Yes'.
- If published, the public gallery short summary (free text, max 160 characters).
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Treatment & Rehabilitation
Execute the agreed care plan with coordinated clinical delivery, progressive sport-specific rehab, and objective outcome tracking.
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Return-to-Play Success
Confirm objective functional outcomes, clear the athlete for sport, capture lessons learned, and maintain a shared channel for issues or follow-up care.
Success Reviews
- Initial Clearance Health Check
- First Outcome Review (weeks 4-10)
- Acceptance Gate — Clearance Decision (around day 90)
- Quarterly Post-Clearance Follow-up
Issues & Enhancements
- Maintain the shared issues channel and ensure named clinical contact details are current for escalation.
- Update the rehab plan to reflect agreed adjustments and publish the revised schedule.
- Schedule the next objective testing session and confirm clinician responsible for administering and documenting results.
- Restate numeric acceptance criteria
- Produce a documented clearance decision that records pass/fail per acceptance criterion from Care Plan & Scope.
- For any failed criteria, agree a remediation plan with owners and dates that will be tracked to closure.
- Record the formal clearance decision and associated test results in the shared medical record and the journey workspace.
- Publish remediation plans for any failed criteria with owners and re-test dates.
- If cleared, confirm the preferred communication channel and next scheduled surveillance check.
- Review reinjury and complication events
- Confirm that reinjury rate and patient-reported function remain within acceptable bounds or identify cases needing intervention.
- Capture at least two concrete process or clinical improvements to reduce future risk and assign follow-up tasks.
- Open follow-up care tickets for any athletes with new symptoms or sub-threshold function and assign resolution timelines.
- Update the maintenance protocol and patient education materials based on lessons learned.
- Reconfirm acceptance criteria and owners
- All outstanding documentation and required objective tests are identified and a plan to complete them is agreed.
- Named clinical owner is confirmed for each open issue and short-term remediation actions have timelines.
- Complete and upload any missing objective test results and consent documents to the shared record.
- Schedule any corrective testing or imaging within the next 14 days.
- Document owners and due dates for each blocker in the shared issues channel.
- Present first outcome data vs Care Plan & Scope targets
- Determine whether the percentage of objective RTP tests passed and time-to-clearance are trending toward the targets recorded in Care Plan & Scope.
- Agree a corrective action plan with owners and dates to address any shortfalls before the acceptance gate.
- Deliver the outcome dataset showing test-by-test pass/fail results and cumulative pass rate to the shared workspace within 5 business days.
- Validate completion of required objective tests
- Present outcome data against each criterion
- Assess patient-reported sport function and maintenance adherence
- Diagnose root causes for any metric gaps
- Capture lessons learned and process improvements
- Adjust rehabilitation progression or testing schedule
- Early adherence and symptom report
- Document pass/fail decisions and capture formal clearance
- Confirm shared follow-up channel and escalation path
- Agree remediation for any failed criteria
- Assign corrective actions and owners
- Open issues and immediate blockers
- Agree immediate remediation actions
- Confirm data collection and reporting cadence