Tell Me the Moment That Changed Everything

• In a few sentences, describe how and when this injury or problem first happened.
• What were the immediate symptoms and how severe did they feel on a 1–10 scale? Options: 1–3 (mild), 4–6 (moderate), 7–8 (severe), 9–10 (extreme)
• What immediate evaluation or care did you receive at the time of injury? Options: Emergency department/urgent care, On-site athletic trainer, Team physician, Primary care, No immediate care, Other
• Have you had imaging (MRI, X‑ray, ultrasound) or specialist reports since the event? Please list dates and brief findings.
• Has a clinician given you a working diagnosis yet? If so, what language or terms were used?
• Who should we include from day one when discussing options (parent/guardian, coach, trainer, team physician, agent)? Options: Athlete, Parent/guardian, Coach, Athletic trainer, Team physician, Agent/manager, School/club medical director, Other

Are You Comfortable Betting Your Season on a Guess?

• If we had to commit to a plan today, how confident are you that your current diagnosis and timeline would get you back by your key event? Options: Very confident, Somewhat confident, Unsure, Not confident at all
• What is the concrete date or event you are targeting (game, tryout, championship)? Please give the specific date if you can.
• How would missing that date affect you personally and professionally (emotionally, academically, financially, roster status)?
• Which outcomes would you find unacceptable in this recovery—select all that apply. Options: Not returning to previous level, Persistent pain, Reduced range of motion, Need for revision surgery, Extended time away from sport, Other
• Have any coaches, scouts, or decision-makers explicitly communicated expectations or deadlines to you? If yes, who and what was said?
• Which matters more right now: a guaranteed timeline to play or minimizing long‑term risk to your career? Options: Timeline is everything, Prefer a balance, Prioritize long‑term function even if slower, Unsure

What's the Real Goal — Winning, Playing, or a Second Career?

• Is your primary goal to return as quickly as possible, to return at the same or higher level, or to protect your long‑term athletic career? Options: Return as quickly as possible, Return at same or higher level, Protect long‑term career even if slower, Undecided/need guidance
• List specific, measurable performance metrics you or your coaching staff will use to judge readiness (e.g., sprint time, minutes, vertical, position‑specific skills).
• What percentage of your pre‑injury performance would you consider a successful return? Options: 100% or better, 90–99%, 75–89%, Under 75% would be disappointing
• Which objective tests or milestones do you and your team trust most? Options: Single‑leg hop/symmetry, Triple hop, Isokinetic strength testing, Y‑Balance, Sport‑specific drill performance, Video/analytics comparison, Other
• Who will have final say to clear you for full competition (athlete, coach, team physician, surgeon)? Please describe how that decision is usually made. Options: Athlete, Parent/guardian, Coach, Athletic trainer, Team physician/medical director, Surgeon/therapist consensus, Other
• Beyond physical readiness, what mental or confidence milestones need to be met for you to feel truly ready?

What Have You Tried That Shouldn't Be Overlooked?

• Could something you've already tried explain why you're not improving—or point us toward the better next step? Tell us what you've attempted.
• Which conservative treatments have you used and for how long? Options: Rest/ice, NSAIDs/medication, Physical therapy, Bracing/taping, Corticosteroid injection, Platelet/biologic injection, Activity modification, None
• How consistently did you follow prescribed therapies or home exercises? Options: Fully compliant, Mostly compliant, Occasional adherence, Sporadic, Didn't follow at all
• Did any treatment give partial relief? If so, what changed and how long did that improvement last?
• Have you had prior surgeries or procedures on the same joint/area? Please include dates and outcomes.
• Are there medical conditions, medications, or allergies that could alter our treatment choices?

How Will Others Judge This Decision?

• If the plan requires trade‑offs, whose opinion will be hardest to convince and why?
• Which stakeholder typically carries the most weight when decisions are made? Options: Athlete, Parent/guardian, Coach, Athletic trainer, Team physician/medical director, Agent/manager
• Are there insurance, pre‑authorization, or coverage limits we need to plan around? Options: In‑network provider required, Pre‑authorization needed, High deductible/out‑of‑pocket, Limited PT sessions, Advanced therapies not covered, Self‑pay/financially flexible, Unsure—need verification
• Do season schedules, tournaments, school exams, or travel plans create fixed windows for procedures or rehab?
• Would you consider pausing competition, seeking a second opinion, or delaying a decision to optimize the outcome? Options: Yes—pause and reassess, Yes—seek second opinion first, Willing to delay procedure, Prefer immediate decision, Unsure
• What would make you feel we handled external pressures well (examples: clear plan shared with coach, fast authorization, protected roster status)?

What Would Failure Look Like — And Who Notices First?

• If recovery goes poorly, what single outcome would feel catastrophic to you?
• Which complications worry you most? Select all that apply. Options: Reinjury/instability, Chronic pain, Loss of performance/career impact, Need for revision surgery, Joint stiffness or decreased ROM, Infection/medical complication, Other
• What objective thresholds would force us to change course (for example, <80% strength at 6 months or failed hop symmetry)? Please be specific if you can.
• Who will be responsible for collecting objective progress data (therapist, athletic trainer, surgeon, self) and how often should we review it? Options: Physical therapist, Athletic trainer, Team physician, Surgeon, Self‑reported via app, Other
• How likely is the athlete to follow home programs, attend scheduled rehab, and meet testing appointments? Options: Very likely (highly motivated), Generally reliable, Sometimes misses, Often noncompliant, Unwilling
• If early warning signs appear, how would you prefer we communicate and escalate (immediate call, secure message, team meeting)? Options: Immediate phone call, Secure platform message, Text/SMS, Email summary, Team triage meeting

What Does Moving Forward Look Like — Are You Ready?

• If we agreed on a path today, what would you need to feel ready to give us your full trust?
• Which care pathway are you currently leaning toward? Options: Non‑operative / conservative care, Surgical intervention, Undecided—need guidance, Second opinion first
• How soon could you attend additional imaging, a specialist consult, or, if necessary, a surgical date? Options: Within 48 hours, Within 1 week, 1–4 weeks, 1–3 months, Longer/unsure
• Which ways of receiving updates and results work best for you and your support team? Options: Secure messaging in platform, Phone calls, Text/SMS, Email, Video visits
• Do you need cost estimates or insurance verification before we schedule anything? Options: Yes—need cost estimate, Yes—need coverage verification, No—cleared to proceed, Unsure
• What immediate next step would be most valuable—a focused plan review, ordering imaging, referring to our sport‑specific rehab, or booking a consultation? Options: Plan review with surgeon/doctor, Order imaging/tests, Refer to specialized therapist, Schedule procedure consultation, Obtain second opinion

• Current State & Consequence Alignment
• Solution Pathways Workshop (Non‑op, Surgical, Rehab)
• Timeline, Risk Mitigation & Resource Alignment (Team Integration)
• Pathway Decision & Validation

• Handoff meeting invitation to Treatment & Rehab Scope owners with the finalized pathway and milestone playbook attached.
• Schedule discipline-specific consults (surgeon, sports PT, strength coach) for any pathway with open technical questions.
• Order any directed tests or clearances required to refine likelihood estimates (e.g., advanced imaging, functional tests).
• Record the athlete's prioritized outcomes and confirm them in writing.
• One-sentence Future State Confirmation
• Agree on a time-bound milestone plan and objective testing criteria tied to competition dates.
• Confirm resource commitments (rehab slots, clinician time, facility) and identify any gaps to resolve.
• Define concrete contingency triggers and decision owners if progress deviates from plan.
• Establish the communication protocol and reporting cadence to keep all stakeholders aligned.
• Book required rehab and testing windows aligned to milestone dates and season events.
• Submit requests for insurance pre-authorization for planned services identified in the pathway.
• Assign and document primary owners for milestone sign-offs and contingency approvals.
• Create and share a one-page Timeline & Criteria playbook that will be the single source of truth.
• Rapid Recap (Problem → Consequence → Future State)
• Obtain explicit, documented agreement from athlete/family and primary stakeholders to proceed with the chosen pathway.
• Ensure the recommendation is tied to the problem and proven to achieve the defined future state.
• Confirm administrative prerequisites (insurance, scheduling, consent) are in place or assigned owners to complete them.
• Trigger the transition into Treatment & Rehab Scope with a clear handoff packet and owners.
• Prepare and distribute the signed recommendation/consent packet and the pathway summary to all owners.
• Schedule first treatment/rehab appointments and any pre-op clearances required.
• Complete insurance authorization and document any out-of-pocket estimates for the athlete/family.
• Introductions & Objectives
• Create a single, explicit one-sentence current-state diagnosis agreed by all parties.
• Quantify and document the concrete consequences of inaction or each pathway in time, performance, or risk terms.
• Identify all decision constraints and required pre-work to enable a valid solution experience.
• Agree on owners for outstanding clinical data (imaging, tests) needed before pathway design.
• Document and circulate the one-sentence current-state and consequence summary.
• Obtain any missing imaging or specialist reports identified during the meeting.
• Collect and record stakeholder contact list and explicit constraints (season dates, insurance limits).
• Schedule the Solution Pathways Workshop once pre-work is complete.
• Recap: Current State & Decision Criteria
• Provide concrete, evidence-based care pathways mapped to the athlete's context and decision criteria.
• Demonstrate how each pathway changes the future state and removes quantified consequences.
• Obtain initial, explicit validation from athlete/family/coach on which pathway(s) align with priorities.
• Identify remaining evidence or approvals needed to finalize a recommended pathway.
• Produce a side-by-side, personalized pathway summary (non-op vs surgical vs accelerated rehab) and circulate to stakeholders.
• Season & Competition Mapping
• Present Recommended Pathway & Rationale
• One-sentence Current State
• Non-operative Pathway Walkthrough
• Milestones, Testing Windows & Objective Criteria
• Clinical Evidence Review
• Outcomes, Risks & Likelihoods
• Surgical Pathway Walkthrough
• Consequence Quantification
• Athlete/Family Forced Validation
• Resource & Capacity Assessment
• Rehabilitation Phased Model
• Stakeholder & Constraint Mapping
• Side-by-side Outcome & Risk Comparison
• Administrative Readiness Check
• Risk Mitigation & Contingency Triggers
• Communication Protocol & Owners
• Decision & Next Steps
• Decision Criteria & Pre-work Agreement
• Validation Exercise (Forced Confirmation)
• Agree Preferred Pathway(s) & Next Evidence Needs

• Perform arthroscopic ACL reconstruction
• Perform ACL revision and graft reconstruction
• Perform arthroscopic rotator cuff repair
• Perform arthroscopic shoulder labral repair
• Perform meniscal repair or partial meniscectomy
• Administer ultrasound-guided PRP injection
• Administer ultrasound-guided corticosteroid injection
• Provide supervised postoperative physical therapy session
• Provide supervised sport-specific rehabilitation session
• Deliver progressive plyometric and agility training session
• Provide vestibular and balance rehabilitation session
• Fit and provision of sport-specific bracing or orthosis
• Provide postoperative wound care and suture removal

Perform arthroscopic ACL reconstruction

• What is the timing of the injury and current presentation? Options: Acute (<2 weeks), Subacute (2-6 weeks), Chronic (>6 weeks), Recurrent instability
• Which graft option do you prefer or is indicated based on prior imaging/consult? Options: Hamstring autograft, Patellar tendon autograft, Quadriceps autograft, Allograft, Undecided / need surgeon recommendation
• Are there concomitant injuries documented on imaging that should be addressed during the procedure? Options: Meniscal tear, Cartilage lesion / chondral defect, Collateral ligament injury, None documented, Unknown / needs imaging review
• Are there scheduling or timeline constraints for the athlete (season deadlines, travel, academic calendar)? Options: Immediate (within 2 weeks), Near-term (2-6 weeks), Elective (>6 weeks), Season-critical deadline
• Is preoperative strength / prehab planned prior to reconstruction? Options: Yes - formal prehab program, No - proceed to surgery, Short home program only, Undecided
• Please list any medical comorbidities, anticoagulation, or prior knee surgeries that may affect operative planning.

Perform ACL revision and graft reconstruction

• What is the primary reason for revision? Options: Graft failure/rupture, Persistent instability, Malpositioned tunnels, Infection, Pain/arthrofibrosis, Other
• What was the prior graft type and fixation (if known)? Options: Patellar tendon autograft, Hamstring autograft, Quadriceps autograft, Allograft, Unknown / not documented
• Is there evidence of compromised bone stock or tunnel widening on imaging? Options: No significant widening, Mild-to-moderate widening, Severe widening requiring bone grafting, Imaging not available
• Do you anticipate staged reconstruction (bone grafting first) versus single-stage revision? Options: Single-stage revision, Staged (bone graft then revision), Undecided / surgeon to determine intraop
• Will concomitant procedures be required (e.g., meniscal repair, chondral procedures, osteotomy)? Options: Meniscal repair/meniscectomy, Cartilage restoration/microfracture, High tibial osteotomy / alignment procedure, None anticipated, Unknown / depends intraop
• Provide any prior operative reports, infection history, or graft-related pathology details that affect planning.

Perform arthroscopic rotator cuff repair

• What is the tear characterization based on imaging? Options: Partial-thickness, Small (<1 cm), Medium (1-3 cm), Large (3-5 cm), Massive (>5 cm)
• What is the chronicity and symptom trajectory? Options: Acute traumatic onset, Gradual onset with progressive weakness, Chronic long-standing symptoms, Acute-on-chronic
• Is tendon quality or fatty infiltration noted that may affect repair technique? Options: Good tendon quality, Moderate degeneration/fatty infiltration, Severe degeneration/irreparable
• Do you plan biological augmentation (e.g., PRP, graft augmentation) alongside repair? Options: No augmentation, PRP augmentation, Patch/biologic graft augmentation, Undecided / surgeon recommendation
• Are there concomitant shoulder pathologies (e.g., impingement, biceps pathology, labral tear) to address? Options: Biceps tenodesis/tenotomy, Subacromial decompression, Labral repair, None known, Unknown / needs further imaging
• Describe the athlete's sport, throwing status, and season/timeline goals to inform postoperative immobilization and return timeline.

Perform arthroscopic shoulder labral repair

• Select the labral pathology identified on imaging or exam. Options: Anterior Bankart / anterior instability, Posterior labral tear, SLAP lesion, Combined lesions, Imaging not definitive
• How many prior dislocation events or instability episodes has the athlete experienced? Options: None / first-time, 2-3 events, 4+ recurrent dislocations, Subluxations only
• Is there associated bony loss (e.g., glenoid bone loss, Hill-Sachs) requiring bony augmentation? Options: No significant bone loss, Glenoid bone loss noted, Large engaging Hill-Sachs, Imaging pending
• Will repair include biceps management (tenodesis/tenotomy) or other adjunct procedures? Options: Yes - biceps procedure planned, No biceps procedure, Undecided
• Are there sport-specific considerations (collision sport, overhead throwing) that alter repair strategy or rehab? Options: Collision/contact sport, Overhead throwing athlete, Non-contact/field sport, Unknown
• Please confirm what preoperative imaging is available (MRI, MR arthrogram, CT) and attach if possible. Options: MRI, MR arthrogram, CT scan, X-ray only, No imaging available

Perform meniscal repair or partial meniscectomy

• What is the tear pattern and location? Options: Bucket-handle, Radial/complex, Longitudinal/vertical, Degenerative flap, Root tear
• Is the meniscal tissue considered repairable based on imaging/arthroscopy expectations? Options: Likely repairable, Likely partial meniscectomy, Root repair required, Undetermined - surgeon to decide
• Is the meniscal procedure concurrent with ACL reconstruction or other ligament surgery? Options: Concurrent with ACL reconstruction, Concurrent with cartilage procedure, Isolated meniscal procedure, Unknown
• Are there weight-bearing or activity restrictions anticipated post-procedure that affect rehab planning? Options: Immediate weight-bearing as tolerated, Protected weight-bearing period, Non-weight-bearing, Depends on repair type
• Does the athlete prioritize meniscal preservation over earlier return-to-play (i.e., favor repair when possible)? Options: Prioritize preservation/repair, Prefer faster RTP (partial meniscectomy), Undecided/need surgeon guidance
• Provide any cartilage status or degenerative joint disease information that may affect decision-making.

Administer ultrasound-guided PRP injection

• What is the target indication for PRP? Options: Tendinopathy (e.g., patellar, Achilles), Intra-articular OA/joint injection, Muscle strain/tear, Adjunct to tendon/ligament repair, Other
• How many PRP injections are planned in the treatment course? Options: Single injection, Series of 2, Series of 3, Undecided / surgeon protocol
• Which PRP formulation is preferred or recommended? Options: Leukocyte-rich PRP, Leukocyte-poor PRP, Undecided / surgeon preference, Not applicable
• Are there contraindications or anticoagulation issues to review prior to injection? Options: On anticoagulation, Active infection at site, Platelet disorder / hematologic condition, No contraindications known
• Is image guidance confirmation available and preferred (ultrasound location, joint vs tendon)? Options: Ultrasound-guided intra-articular, Ultrasound-guided tendon injection, Landmark-based (no ultrasound), Undecided
• Please list any prior biologic or injection treatments (PRP, corticosteroid, HA) and dates.

Administer ultrasound-guided corticosteroid injection

• What is the target site for the corticosteroid injection? Options: Intra-articular knee, Subacromial space, AC joint, Peritendinous bursa, Other
• What is the timing relative to planned surgery or high-stakes competition? Options: No imminent surgery/competition, Within 2 weeks of competition, 2-6 weeks before surgery (acceptable), Less than 2 weeks before surgery (avoid)
• How many steroid injections have been given to this region in the past 6 months? Options: None, 1, 2, 3 or more
• Are there contraindications (active infection, uncontrolled diabetes, anticoagulation)? Options: Active local infection, Uncontrolled diabetes, On anticoagulation, No known contraindications
• Do you require ultrasound guidance for accuracy or patient preference? Options: Yes - ultrasound guidance required, No - landmark injection acceptable, Prefer ultrasound but optional
• Describe expected goals from the injection (diagnostic, short-term pain relief, facilitate rehab progression). Options: Diagnostic (confirm pain source), Short-term pain relief to enable rehab, Longer-term symptom control, Other

Provide supervised postoperative physical therapy session

• Which postoperative phase will this session cover? Options: Immediate post-op (0-2 weeks), Early rehab (2-6 weeks), Strengthening phase (6-12 weeks), Advanced strengthening/return prep (>12 weeks)
• What is the recommended frequency and duration for supervised sessions per week? Options: 1 session/week, 2 sessions/week, 3 sessions/week, More than 3 sessions/week
• Which objective measures should be tracked during sessions? Options: Range of motion, Strength testing (isometric/isokinetic), Pain score, Functional tests (hop, Y-balance), Wound check/incision care
• Do you require therapists with sport-specific or post-op orthopedic specialization? Options: Yes - sports specialty required, Standard post-op PT acceptable, Prefer experience with athletes
• Will sessions include manual therapy, modality use (e-stim/US), or purely exercise-based rehab? Options: Manual therapy + exercise, Exercise only, Modalities + exercise, Depends on phase
• Is telehealth or remote monitoring acceptable for some sessions or home exercise check-ins? Options: Yes - hybrid model, No - in-person only, Occasional telehealth only

Provide supervised sport-specific rehabilitation session

• What sport and position-specific demands should be addressed in sessions?
• Which sport-specific components are required? Options: Throwing/overhead mechanics, Cutting and change-of-direction drills, Sprint/acceleration training, Sport-specific agility and decision-making
• Will the coaching staff/athletic trainer be present or involved in sessions? Options: Yes - coach/TR present, No - clinician-led only, Occasional coach involvement
• What performance metrics should be collected during sessions? Options: Jump height/vertical, Sprint times, Agility times (T-test, pro agility), Biomechanical video analysis, Subjective readiness scales
• Do sessions require field/arena access or can they be performed indoors in clinic? Options: Field/arena required, Clinic/gym space sufficient, Either depending on drill
• Are there athlete load management constraints (e.g., minutes per week, pitch counts) to respect during progression? Options: Yes - strict load caps, Moderate restrictions, No specific caps

Deliver progressive plyometric and agility training session

• Has the athlete met baseline readiness criteria for plyometrics (strength benchmarks, pain-free movement)? Options: Yes - cleared for plyometrics, Partially - modified program, No - not ready
• What intensity and progression model is preferred? Options: Low-to-moderate progressive, High-intensity plyometric loading, Conservative return-to-sport progression
• Which surfaces and equipment will be used (turf, hardwood, grass, hurdles, boxes)? Options: Turf/grass, Hardwood/gym floor, Track/synthetic, Clinic equipment only, Mixed
• Which objective measures should be recorded to progress safely? Options: Single-leg hop distance, Symmetry indices, Reactive strength index, Agility test times
• How frequently should plyometric sessions be scheduled per week? Options: 1 session/week, 2 sessions/week, 3 sessions/week, Tailored to athlete schedule
• Are there any return-to-play windows or competitions to time peak readiness for? Options: Yes - specific date, Approximate timeframe, No firm deadlines

• Treatment Statement of Work (SOW)
• Informed Consent & Procedure Authorization
• Scheduling & Pre-Procedure Commitment
• Financial Agreement & Insurance Authorization
• Communication & Care-Team Information Release
• Rehabilitation Scope Acceptance
• Home Program & Compliance Commitment
• Cancellation, Rescheduling & Refund Policy
• Post-Procedure Support & Complication Response Plan
• Medical Records Release & Appeals Authorization

• Objective Return-to-Play (RTP) Validation
• Outcomes Confirmation & Data Capture
• Lessons Learned & Ongoing Performance Plan
• Complication Response & Escalation Protocol
• Final Clearance Handoff & Stakeholder Communication

• Publish and distribute an escalation flowchart and contact list to athlete, family, coach, and clinical team.
• Deliver a clear, owner-assigned maintenance and performance plan for the athlete.
• Establish a reliable communication cadence among clinical and performance staff.
• Produce a one-page Lessons Learned summary and circulate to the care team for protocol updates.
• Create and share the individualized maintenance program with the athlete, coach, and AT.
• Assign monitoring owners and schedule recurring check-ins (weekly -> monthly cadence as needed).
• Update the clinic's RTP checklist/protocols with agreed improvements.
• Put a tested, stakeholder-aligned escalation protocol in place with clear SLAs.
• Review likely complications and early-warning signs
• Ensure every stakeholder knows their role and contact expectations during a complication.
• Create a feedback loop so incidents inform pathway improvements.
• Current state summary
• Implement an incident report template and assign responsibility for post-event review.
• Schedule a quarterly review of complications and protocol effectiveness.
• Confirm final clearance status and restrictions
• Deliver a final, documented clearance and a clear phased reintegration plan to all stakeholders.
• Resolve outstanding administrative items so there are no barriers to competition participation.
• Ensure ongoing monitoring is scheduled and owners are assigned for performance follow-up.
• Send formal clearance letter with restrictions and monitoring plan to athlete, coach, AT, and team medical director.
• Confirm competition entry/eligibility with league if required and finalize any necessary paperwork.
• Schedule and calendar post-return performance assessments and check-ins.
• Close or escalate any unresolved billing/authorization items with admin.
• Confirm whether objective RTP criteria are met and record the decision (full/conditional/delay).
• Ensure all stakeholders understand the consequences and next steps tied to the decision.
• Document objective proofs that support the decision for future audit and continuity.
• Upload validated test results and decision rationale to the athlete record (attach raw data and thresholds).
• Notify coach, athletic trainer, and team medical director of decision and any conditional restrictions.
• If delayed or conditional, schedule targeted intervention(s) and follow-up testing window.
• Provide athlete and family with written clearance or delay explanation and return-to-play expectations.
• Recap pre-injury goals and expected outcomes
• Confirm that documented outcomes meet or do not meet the athlete's stated goals and clinical expectations.
• Capture and store standardized outcome measures for continuous improvement and benchmarking.
• Clarify psychosocial readiness and whether additional support is needed before full competition exposure.
• Add standardized outcome measures and PRO scores to the athlete's record and the practice registry.
• If athlete consents, forward anonymized data to the outcomes registry and note consent in the chart.
• Schedule psychosocial or sport-psych consult if readiness concerns are identified.
• Set follow-up performance assessment dates at 3, 6, and 12 months post-return.
• Timeline and deviation review
• Capture concrete lessons that improve the RTP pathway and reduce future risk or delays.
• What worked / what didn't
• Competition reintegration plan
• Define escalation pathway and decision thresholds
• Present aggregated outcome data
• Review objective test results
• Design ongoing performance & load-management plan
• Compare results to predefined RTP criteria
• Athlete-reported readiness and psychosocial status
• Administrative closeout
• Confirm contact roster and response SLAs
• Long-term limitations and monitoring plan
• Assign roles and communication cadence
• Tabletop scenario and validation
• Surface consequences of results
• Stakeholder communication checklist
• Incident reporting and follow-up loop
• Document protocol improvement items
• Decision and conditional plan
• Data sharing and consent
• Schedule post-return performance check-ins
• Communication & documentation