Financial Services Capital Markets & Investment Management Hedge Funds

Family Office Fundraising

High-stakes financial decisions requiring trust, structured diligence, and coordinated stakeholders.

Citadel Baupost Group Appaloosa Management Elliott Management
Inside this journey
  1. Pre-Discovery

    Align the room on outcomes, decision process, and constraints before deeper discovery.

    1. Stakeholder Alignment

      Confirm decision-makers, external advisors, timeline, and what ‘good’ looks like for the family office.

      Alignment Questions

      A Quick Snapshot of Your World

      • Please describe your role and primary responsibilities within the family office (how you engage with external managers and capital allocation).
      • Which best describes your function on investment decisions? Options: Chief Investment Officer / Head of Investments, Investment Director / Portfolio Manager, Principal / Family Member with final say, Delegate to external manager or advisor, Shared committee responsibility, Other
      • What is the approximate range of investable assets under the family’s control? Options: <$500M, $500M–$1B, $1B–$3B, $3B–$10B, >$10B, Prefer not to disclose
      • How many full-time investment professionals are on your internal team? Options: 1–2, 3–5, 6–10, 11–20, 21+
      • Roughly what percentage of investable assets is currently allocated to hedge funds / liquid alternatives? Options: 0–5%, 6–15%, 16–30%, 31–50%, 51%+
      • What is your primary objective for hedge fund exposures over the next 3–5 years? (e.g., absolute return, diversification, volatility dampening, alpha enhancement)

      Who's Really Calling the Shots?

      • When a compelling opportunity arrives, where do decisions most often get stalled — and how has that cost you in the past?
      • Who are the definitive decision-makers for new manager commitments? (select all who apply) Options: Family principal(s), Investment committee, CIO / Head of Investments, External investment consultant, Trusted advisor / gatekeeper, Family council, Other
      • What threshold requires full committee or principal sign-off for a new allocation? Options: Any new manager, Commitments > $1M, Commitments > $5M, Commitments > $10M, Percentage of portfolio-based thresholds, No formal threshold
      • How regularly does your governance body meet to review investment opportunities? Options: Weekly, Bi-weekly, Monthly, Quarterly, Ad hoc / as needed
      • Which external advisors are typically consulted before a commitment is made? (select all that apply) Options: Tax counsel, Estate planning advisor, External investment consultant, Family counsel, Private bank / custodian, None, Other
      • Tell me about one time governance or a key stakeholder vetoed an allocation — what happened and what would you change about that process?

      Where Liquidity Quietly Breaks Plans

      • Has liquidity requirements ever forced you to miss or unwind an investment you later wished you hadn’t? Tell us what unfolded.
      • What is your target liquidity profile for hedge fund exposures? Options: Daily / Weekly liquidity, Monthly liquidity, Quarterly liquidity, Annual / Locked periods acceptable, Willing to accept multi-year lock-ups for right access
      • What is the shortest liquidity window you must preserve for family cash needs? Options: <1 month, 1–3 months, 3–6 months, 6–12 months, 12+ months
      • Which liquidity mechanisms do you prefer or accept? (select all that apply) Options: Open-ended commingled fund with regular redemptions, Managed account with daily settlements, Co-investment / sidecar with defined funding windows, Fund with quarterly redemptions and gates, Long-dated closed vehicle with secondary options, Other
      • When cash needs arise unexpectedly, how do you typically prioritize between rebalancing, using reserves, or selling alternative positions? Options: Use cash reserves first, Rebalance liquid public holdings, Sell alternative positions despite loss, Draw on credit / margin facilities, Depends on family member preference
      • Describe a recent liquidity shock (what triggered it, how you responded, and what you learned).

      The Unspoken Trade-offs You're Making

      • Which trade-off do you feel you tolerate most because ‘that’s the market’ — higher fees, limited access, tax complexity, or operational burden? Options: Higher fees, Limited / no co-invest access, Tax inefficiency, Operational / reporting burden, I don't tolerate any — we push back
      • How sensitive are you to headline fees versus net-of-fees expected return? Options: Headline fee matters most, Net-of-fees performance matters most, Balanced — both matter, Depends on the manager and offering
      • Which fee structures are you most willing to consider? (select all that apply) Options: Standard management + incentive, Reduced management fee + performance kickers, Tiered fees based on AUM, Hurdle-based performance fees, Flat advisory fee for managed accounts, Custom negotiated fee schedules
      • How important is tax-efficient structuring (offshore vehicles, blocker corporations, passthroughs) to your willingness to commit? Options: Critical — cannot commit without it, Very important, Moderately important, Not a major factor
      • How much operational complexity are you willing to accept to obtain preferred economics or co-invest rights? Options: High complexity acceptable, Moderate complexity acceptable, Prefer simple solutions, Only minimal additional complexity
      • Give an example of a trade-off you regret making with a manager (what you gave up and what you wish you'd negotiated differently).

      When A Manager Really Wins Your Trust

      • Has a manager ever broken your trust despite strong performance? What did that reveal about what you actually value?
      • Which signals matter most when building trust? (select up to three) Options: Consistent net-of-fees performance, Transparent, frequent reporting, Regular direct access to PMs/CIO, Alignment of economics (co-invests, fees), Operational transparency / independent custodian, Responsiveness and partnership mentality
      • How important is regular face time with the investment team (one-on-one calls, dinners, site visits)? Options: Critical — must be frequent, Important but occasional, Nice to have, Not important
      • What cadence of formal reporting would keep you comfortable (performance, exposures, risk analytics)? Options: Quarterly deep-dive, Ad hoc on request, Daily P&L and positions, Weekly summary, Monthly detailed reports
      • Tell us about the best manager relationship you have — what behaviors or structures made it work?
      • What would prompt you to accelerate capital deployment with a manager (e.g., co-invest offer, fee concession, exclusivity, proven downside protection)? Options: Co-invest opportunities, Preferential fee terms, Confirmed liquidity accommodations, Direct governance involvement, Demo/trial allocation with performance hurdle, Other

      Designing an Investment Solution That Fits Your Family

      • Would you accept somewhat lower headline returns in exchange for a structure that eliminates tax surprises and gives tailored liquidity? Options: Yes — value the structural fit, Maybe — depends on trade-off scale, No — returns are primary
      • Which vehicle types are you most interested in exploring? (select all that appeal) Options: Managed account / Separately Managed Account (SMA), Co-invest sidecar, Customized feeder fund, Fund-of-one, Offshore master-feeder, Standard commingled fund, Other
      • Which elements would you insist on writing into the legal module? (select all that apply) Options: Co-invest rights, Reduced or tiered fees, Redemption notice flexibility, Liquidity protections / gates, Investor protective covenants, Reporting standards / audit rights, Other
      • Do you have custodial or clearing provider requirements we must meet? Options: Yes — specific custodian(s) required, Prefer certain custodians but flexible, No specific requirements
      • What onboarding timeline is realistic for you from term agreement to funded position? Options: <2 weeks, 2–4 weeks, 1–2 months, 2–3 months, 3+ months
      • Who on your side will be the primary owner of operational coordination (KYC, legal, funding)? Options: Internal operations team, CIO / Head of Investments, External back-office / outsourced provider, Family principal, Other
      • Are there specific tax or estate structuring constraints we should design around? Please describe.

      Are You Ready to Move — and How?

      • If all commercial terms matched your needs today, what would be the single biggest reason you would delay committing for 30–90 days?
      • What is your current readiness to allocate new capital — select the best fit Options: Ready now — capital allocated and available, Ready in next 30 days, Ready within 2–3 months, No near-term capacity but open to pipeline, Undecided / requires further internal alignment
      • Which operational or legal obstacles most often slow your onboarding? (select all that apply) Options: KYC / accredited investor documentation, Tax structuring and counsel sign-off, Custodian setup, Investment committee scheduling, Family principal approval, Counterparty or compliance concerns, Other
      • How comfortable is your office with the KYC/AML and onboarding documentation typically required for hedge fund vehicles? Options: Very comfortable — streamlined process, Moderately comfortable — some friction, Uncomfortable — significant internal barriers, We rely on external ops provider
      • Would you prefer a staged approach to partnership (pilot allocation, co-invest first, then scale) or an immediate full commitment if terms align? Options: Staged / pilot first, Immediate full commitment, Hybrid — small initial then accelerate, Depends on manager and terms
      • What would you want the Host to deliver next to make progress easiest for you? (select up to two) Options: Draft commercial term sheet / templates, Introductory calls with PMs / CIO, Preliminary tax and legal checklist, A pilot/co-invest opportunity, Operational onboarding plan and owners, Case studies / references
      • Any other questions, constraints, or signals you want us to know before we propose a tailored solution?
    2. Decision Readiness

      Surface governance cadence, approval thresholds, tax and estate adviser involvement, and liquidity constraints.

      Readiness Questions

      Starting Gentle: Who's Actually at the Table?

      • Who typically makes the final call on new hedge fund commitments for the family? Options: Family principal, Single-family CIO, Investment committee, Trustee/board, External advisor, Other
      • Roughly how many people are involved in a typical investment decision from first conversation to final approval? Options: 1–2, 3–4, 5–6, 7 or more
      • Who do you involve most often for commercial vs. legal/tax decisions (names or roles)?
      • When a recommended manager is introduced, who do we need to convince first—relationship owner, CIO, or the principal? Options: Relationship owner/CFO, CIO/Investment Director, Principal/Family member, External adviser, Other
      • Is decision authority centralized or shared—and how does that affect speed? Options: Centralized (one final approver), Shared (committee consensus), Delegated with thresholds, Mixed depending on size

      If Approval Gets Slower, What Breaks?

      • When approvals take longer than expected, which outcome worries you most—missed opportunity, pricing change, or internal fatigue? Options: Missed allocation opportunity, Adverse economics/terms, Stakeholder frustration, Relationship damage, Operational backlog
      • What are your formal approval thresholds by dollar amount or percentage of portfolio? Options: <$5M, $5–25M, $25–100M, >$100M, Percentage-based thresholds
      • How often does your investment committee meet and how flexible is that cadence for timing-sensitive opportunities? Options: Weekly, Bi-weekly, Monthly, Quarterly, Ad-hoc/On demand
      • Tell us about a recent decision that was delayed—what caused the delay and how did it affect the outcome?
      • What internal approval steps can be done asynchronously to speed things up (e.g., pre-signed templates, delegated authority)? Options: Delegated signatory, Pre-approved legal modules, Threshold-based fast-track, Conditional LOI, None currently

      What Liquidity Constraints Would Make You Say No?

      • What's the maximum percentage of the family's investable assets you are comfortable allocating to illiquid or lock-up vehicles? Options: <2%, 2–5%, 5–10%, 10–20%, >20%
      • Which liquidity features are non-negotiable—redemption frequency, notice periods, hard lockups, secondary options, or capital call flexibility? Options: Quarterly/redemptions, 90–180 day notice, Hard lockup (1–3 yrs), Secondary market access, Capital call timing control, Other
      • How does liquidity planning interact with the family’s larger cash needs—estate settlements, philanthropy, lifestyle?
      • Have you previously rebalanced or delayed allocations because of unexpected liquidity needs? What happened?
      • If we proposed a bespoke structure that improved tax efficiency but extended lockup by 12 months, how would you weigh that trade-off? Options: Acceptable, Would need committee approval, Unlikely to accept, Depends on economics

      Are Tax & Estate Advisors Invited Early—or Too Late?

      • Do you routinely involve tax and estate advisers before approving a vehicle, or only after terms are agreed? Options: Before terms are set, After commercial terms, before docs, Only during legal review, Rarely involve them
      • Which advisors do we need to brief up front (name, firm, role)?
      • What structural concerns do your advisers raise most often (e.g., PFIC, UBTI, treaty issues, estate exposure)? Options: PFIC/foreign fund rules, UBTI considerations, Estate/gift tax exposure, Residency/tax domicile, Succession planning impacts, Other
      • Have tax or estate inputs ever changed a deal materially? Tell us a story and the consequence.
      • Would you prefer we prepare a short tax/estate memo for your advisers before the term sheet is finalized? Options: Yes — always, Yes — for bespoke structures, Maybe — on request, No

      Who Owns Operational Risk When Things Don’t Go As Planned?

      • When operational issues arise (custody, funding timing, reporting gaps), who is responsible for resolving them internally? Options: CIO/Investment team, Family office COO, Third‑party administrator, External counsel, Combination
      • Which operational requirements would stop you from completing onboarding (e.g., custodian mandate, KYC complexity, advisor sign-off)? Options: Custodian restrictions, KYC/AML burden, Counsel review time, Investment policy constraints, Reporting feed limitations
      • How do you prefer to receive and verify operational checklists—live calls, shared tracker, or periodic status emails? Options: Live status calls, Shared online tracker, Weekly status emails, Ad-hoc as needed
      • Tell us about an operational failure you experienced and the emotional cost to the family (frustration, loss of trust, financial impact).
      • Would assigning a single operations owner from our side to your ops lead help you feel more comfortable? Options: Yes — essential, Helpful but not required, Not necessary

      Would You Trade Fees for Control or Access?

      • If you could secure priority co-investment rights or bespoke liquidity, how much additional base fee would you tolerate (basis points or percent)? Options: 25–50 bps, 50–100 bps, 100+ bps, 0–25 bps, Prefer fixed carry adjustments
      • Which of these concessions matters most: lower management fee, reduced carry, customized reporting, or direct PM access? Options: Lower mgmt fee, Reduced carry, Custom reporting, Direct PM/CIO access, Preferred redemption terms
      • How do you evaluate whether a negotiated fee is fair—peer comps, net-of-fee IRR, demonstrated alpha, or relationship value? Options: Peer comps, Net-of-fee returns, Quantitative attribution, Manager relationship/trust, Other
      • Have you accepted higher fees for bespoke terms before? What made you comfortable doing so?
      • Would you consider a hybrid solution (e.g., lower base fee + performance kicker + share of co-invests)? Options: Yes, Maybe, No

      Signals That Say 'We’re Close' — What Do They Look Like?

      • What is the smallest, credible signal you use internally to move from interest to active diligence (e.g., LOI, term sheet approval, soft commit)? Options: Non-binding LOI, Term sheet approval, Soft commit memorandum, Preliminary capital allocation, Other
      • What paperwork or internal approvals do you require before we begin legal drafting? Options: Committee sign-off, Principal sign-off, Tax memo sign-off, No formal requirement, Other
      • How long between a credible sign and funding have you historically needed to mobilize capital? Options: <2 weeks, 2–4 weeks, 1–3 months, 3+ months
      • Who on your side must be engaged during the onboarding-to-funding window (ops, counsel, custodian, principal)? Options: Operations, External counsel, Custodian, Principal/treasurer, Tax adviser
      • What practical obstacles usually slow down that final push to funding, and how can we help remove them?

      When Past Decisions Bite You, What Did You Wish You’d Seen?

      • Think of a manager you passed on and later regretted—what signals did you miss?
      • Conversely, think of a painful decision to invest—what warning signs were ignored and what were the consequences?
      • How do those memories influence your current checklist and emotional bar for new managers? Options: Raise threshold for evidence, Demand stronger reference checks, Prefer longer track record, Require bespoke terms, Other
      • What kind of reporting or governance would have prevented the negative outcome in that example?
      • If we showed you a short case study demonstrating similar risks handled well, would that change your willingness to move faster? Options: Yes — would be persuasive, Maybe — depends on relevance, No

      What Keeps You Up at Night About Entrusting Capital?

      • What are the top three emotional or reputational fears tied to allocating significant capital to an external manager? Options: Loss of capital, Loss of control, Perceived favoritism, Operational failure, Tax/estate surprises, Other
      • Which proof points calm you fastest—live PM access, audited track record, third-party due diligence, or contractual protections? Options: Live PM/CIO access, Audited performance, Third-party DD, Contractual/legal protections, Prefer all
      • How important is personal access to the investment team in your decision relative to quant metrics? Options: More important, Equally important, Less important, Not important
      • Describe one small courtesy or reassurance from a manager that has shifted your trust quickly in the past.
      • Would a brief governance roadmap from us (what approvals we’ll seek and when) reduce anxiety for your stakeholders? Options: Yes — very helpful, Somewhat helpful, No

      Readiness Map — What Needs to Be True to Say Yes?

      • Which items are already in place for this opportunity: tax memo, committee availability, custodian acceptance, or allocated capital? Options: Tax memo prepared, Committee time reserved, Custodian pre-approved, Capital allocation reserved, None of the above
      • Which remaining items would block you from proceeding to legal docs within 30 days? Options: Tax sign-off, Principal approval, Custodian agreement, KYC/AML completion, Operational checklist
      • What is your ideal timeline from term sheet to funding for a typical allocation of your size? Options: <2 weeks, 2–4 weeks, 1–3 months, 3+ months
      • Who on your team should we coordinate with first to get the internal path moving (name/role and best contact method)?
      • If we propose a clear, milestone-driven onboarding plan now, how confident are you that your internal team can meet it? Options: Very confident, Somewhat confident, Uncertain, Unlikely
  2. Customer Discovery

    Clarify target outcomes, risk tolerances, co-invest appetite, fee preferences, and reporting expectations.

    Discovery Questions

    Who’s Really Holding the Purse?

    • Who is the primary decision-maker for hedge fund commitments in your family? Options: Family principal, Family investment committee, Chief Investment Officer, External advisor / gatekeeper, Shared decision across family members
    • How large is the investment team that supports hedge fund selection and monitoring? Options: Solo (1), Small (2–4), Medium (5–9), Large (10+)
    • How would you describe your family's investment philosophy in three words?
    • How do you typically discover new managers (select top 2)? Options: Personal referrals from other families, Existing manager introductions, Third‑party consultants, Conferences / events, Proactive outreach from managers
    • Tell us about a recent manager relationship that felt especially well aligned — what made it work?

    Are Governance Habits Helping or Hurting You?

    • When approvals slow deals down, do you worry you’ve optimized for process over opportunity? Options: Yes — often, Sometimes, Rarely, Not sure
    • How often does your governance body meet to approve new commitments? Options: Weekly, Biweekly, Monthly, Quarterly, Ad hoc
    • What is your typical approval threshold before a manager requires committee sign‑off? Options: <$5M, $5M–$20M, $20M–$50M, $50M–$100M, >$100M
    • When governance has blocked a promising opportunity, what happened and how did it feel for the investment team?
    • How open would you be to a predefined fast‑track for deals that meet agreed guardrails? Options: Very open, Somewhat open, Unsure, Not open

    Where Liquidity Lives (and Where It Locks)

    • Is your current liquidity plan enabling the strategies you want, or quietly ruling some out? Options: Enabling what we want, Restricting some strategies, Forcing tradeoffs, Unsure
    • Which liquidity profiles are acceptable to you for hedge fund allocations? Options: Daily/weekly liquidity, Monthly/quarterly gates, Quarterly with notice, 12‑36 month lockups, Multi‑year lockups (3+ years)
    • How do liquidity windows in a vehicle affect your capital planning or cash buffers?
    • Describe a time liquidity timing created a real problem for your family’s plans (what was the consequence?).
    • If a manager asked for a longer lock to access higher returns, how would you evaluate that tradeoff? Options: Likely accept with appropriate terms, Require strong track record, Prefer shorter locks, Would decline

    What Would Real Fee Alignment Look Like?

    • Would you accept higher headline fees if they meaningfully increased net‑of‑fee outcomes and alignment? Options: Yes — with clear proof, Maybe — depending on structure, Prefer lower headline fees, No
    • Which fee constructs are you most comfortable with? Options: Traditional 2/20, Lower mgmt fee + higher carry, Hurdle rate + carry, Performance fee only on net gains, Flat advisory fee
    • What historical net-of-fee performance would make higher fees feel justified? Options: Outperformance >2% p.a., Outperformance >3% p.a., Outperformance >5% p.a., We focus on downside protection rather than outperformance
    • Are there fee mechanics you require or prefer (clawback, high‑water mark, fee offsets, waived mgmt fee for certain periods)? Please specify.
    • How sensitive is the family to headline fee percentages versus net performance outcomes? Options: Very sensitive to headline fees, Prefer to judge by net performance, Both matter equally, Unsure

    How Close Do You Want to Be to the Portfolio Team?

    • Is direct access to portfolio managers a nice‑to‑have or a requirement for your trust in a manager? Options: Requirement, Strong preference, Nice‑to‑have, Not important
    • What frequency and format of interaction do you expect with investment leaders? Options: Weekly calls, Monthly calls/updates, Quarterly deep dives, Annual on‑site meetings, Ad hoc as needed
    • Which types of interactions build the most trust for your family (choose up to 3)? Options: Direct PM Q&A, Portfolio walkthroughs, Bespoke research sessions, Social / relationship events, Operational transparency sessions
    • How much personal involvement does the family principal want in manager selection versus delegating to the CIO? Options: Principal personally signs off on most, CIO leads with principal oversight, Full CIO delegation, Shared for large commitments only
    • Share an example when manager access changed your view positively or negatively — what specifically mattered?

    If Risk Could Talk, What Would It Say?

    • Do your stated risk limits behave differently in stress than they do in calm markets? Options: Yes — they tighten, Yes — they loosen, They hold consistent, Not sure
    • Which risk measures do you rely on most when evaluating managers (select up to 3)? Options: Max drawdown, Sharpe ratio, VaR / stress tests, Liquidity risk, Tail‑risk events, Scenario analysis
    • What is your maximum acceptable drawdown for the hedge fund sleeve before you reconsider the mandate? Options: <5%, 5–10%, 10–20%, 20%+
    • How comfortable are you with strategy concentration (single manager or single strategy exposure)? Options: Very comfortable, Somewhat comfortable, Prefer diversification, Avoid high concentration
    • Describe a past stress scenario that changed how you think about manager risk — what did you learn?

    Co‑Investments: Real Opportunity or a Talking Point?

    • When presented with co‑investment opportunities, do they materially influence your decision to commit to a manager? Options: Yes — often, Sometimes, Rarely, Never
    • What co‑investment ticket sizes would you typically consider? Options: <$1M, $1M–$5M, $5M–$20M, >$20M
    • What operational capabilities do you have to diligence and execute co‑invests in short windows? Options: In‑house deal team, External counsel/advisor, Limited capacity, No capacity currently
    • What economics or protections make co‑invests attractive to you (reduced fees, liquidity preference, priority allocation)?
    • Tell us about a co‑investment that worked well or poorly — what was the deciding factor?

    Reporting That Actually Helps You Sleep at Night

    • Do your current manager reports drive timely decisions, or do they mostly confirm what you already knew? Options: Drive decisions, Confirm expectations, Create uncertainty, Too noisy
    • How often do you want consolidated reporting on this allocation? Options: Daily P&L, Weekly, Monthly, Quarterly, Ad hoc on request
    • Which reporting elements are must‑have for your oversight (select up to 4)? Options: Net performance, Gross exposures, Stress tests, Position level transparency, Liquidity/access windows, Fees and expense breakdown
    • Do you require direct custodian/accounting feeds into your reporting platform? Options: Yes — mandatory, Prefer but optional, No
    • If a report ever made you lose confidence in a manager, what in it triggered that feeling?

    The Quiet Deal‑Killers (Say Them Out Loud)

    • What single contract term or structural feature would make you walk away immediately? Options: Unacceptable tax treatment, Opaque liquidity mechanics, Non‑standard audit / reporting, Unlimited discretion without oversight, Excessive related‑party arrangements
    • Do you have a hard preference for onshore vs offshore vehicles for tax or estate reasons? Options: Onshore only, Prefer onshore, Prefer offshore, Flexible / depends on structure
    • How involved is your external tax or estate counsel in reviewing new manager structures? Options: Always involved, Involved on larger deals, Rarely involved, Not involved
    • Are there any legal modules or clauses you will not accept (e.g., limited transparency, indemnities, or restrictive transfer provisions)? Please list.
    • Share a past deal that failed due to an overlooked structural issue — what was missed and what would you do differently now?

    If We Could Build Your Ideal Vehicle Today

    • Would a bespoke vehicle tailored to your family’s tax, liquidity, and reporting needs materially change your willingness to commit? Options: Yes — significantly, Somewhat, Not much, No
    • Which vehicle types would you consider (select all that apply)? Options: Separately managed account (SMA), Single‑family office sidecar, Multi‑family feeder, Offshore master/feeder, Customized limited partnership
    • Do you have a preferred timeline from term sheet to funded account for an ideal vehicle? Options: <30 days, 30–60 days, 60–90 days, 90+ days
    • What onboarding or operational supports matter most to you (select up to 3)? Options: Dedicated onboarding lead, Pre‑set custodian integrations, Tax structuring support, Bespoke reporting templates, Quarterly operational reviews
    • What would be the single biggest obstacle to executing a bespoke structure for your family?
  3. Solution Experience

    Illustrate how our bespoke vehicles and access model deliver the family’s objectives using their real constraints.

    Experience Meetings

    • Current State & Consequence Alignment
    • Future State Definition & Success Metrics
    • Tailored Vehicle & Access Model Walkthrough
    • Scenario Modeling & Proof of Outcome (Scenario Run)
    • Validation & Commitment Path
    • Obtain verbal validation on feasibility from family, tax, and ops stakeholders.
    • Reframe Problem → Future State
    • Select 1–2 preferred vehicle forms to stress-test in modeling.
    • Ensure each vehicle is mapped to the family's KPIs and constraints with no gaps.
    • Capture immediate red flags from family/tax/legal advisors to be resolved before final terms.
    • Prepare two term-sheet drafts (preferred vehicle + alternate) with mechanics and tentative fee bands.
    • Fundraising team to produce a side-by-side trade-off summary linking vehicles to each KPI.
    • Request any additional data needed for final scenario modeling (e.g., tax residency specifics).
    • Confirm Modeling Assumptions
    • Demonstrate that at least one proposed vehicle meets the family's KPI acceptance thresholds in the base case.
    • Show the vehicle behavior under stress and surface residual risks requiring mitigation.
    • Introductions & Objectives
    • Deliver the scenario workbook with assumptions and outputs for the family's review within 48 hours.
    • Identify and quantify any remaining gaps and propose mitigations (e.g., liquidity buffer, staggered funding).
    • Fundraising team to update term sheets to reflect scenario findings and recommended concessions.
    • Review Validated Outcome
    • Lock the commercial envelope and legal modules needed to progress to Solution Scope.
    • Assign owners and dates for outstanding legal, tax, and operational items required for Mutual Commit.
    • Confirm a realistic target date for mutual commit and initial funding milestone.
    • Produce a final draft term sheet and legal module packet for family counsel review (owner: fundraising legal lead).
    • Create an onboarding checklist with owners and deadlines for KYC/AML, custodian setup, and funding windows.
    • Schedule the Mutual Commit meeting and circulate the acceptance checklist tied to KPIs.
    • Produce a single, validated sentence that states the current state and why it is a problem.
    • Quantify top 3 financial/operational consequences (e.g., expected liquidity shortfall, estimated tax drag, governance delay cost).
    • Agree the specific dataset and timeline needed to build scenario models.
    • Family to deliver portfolio allocation, upcoming liquidity needs, and recent performance data (deadline: 3 business days).
    • Fundraising team to prepare consequence model template and assumptions for Scenario Run.
    • Schedule the Scenario Modeling session and confirm attendee list (legal, tax advisor optional).
    • Recap Problem & Consequences
    • Agree a one-sentence future-state statement that defines 'better' in operational terms.
    • Set 3–5 measurable KPIs that will prove the future state (liquidity, net-of-fee/net-of-tax return, reporting cadence, access).
    • Align on governance owners and decision thresholds for final acceptance.
    • Fundraising team to convert KPI targets into model inputs and a scenario matrix.
    • Family to confirm governance signatories and any non-negotiable constraints (e.g., custodian, counsel).
    • Legal/tax advisors to provide known constraints or red lines to be incorporated into modeling assumptions.
    • Commercial Term Envelope
    • Base Case Scenario
    • Family Current State Statement
    • Define Desired Outcomes
    • Vehicle Options Overview
    • Translate Outcomes into KPI Targets
    • Legal & Tax Modules
    • Mapping: Vehicle vs Constraints
    • Stress / Liquidity Scenario
    • Evidence of Breakage
    • Consequence Quantification
    • Governance & Decision Rules
    • Operational & Onboarding Constraints
    • Tax-Optimized Structure Comparison
    • Economics & Access Trade-offs
    • Mutual Commit Timeline & Next Steps
    • Confirm Problem & Urgency Sentence
    • Validation Checkpoints
    • Timeline & Acceptance Thresholds
    • Tie Back to Consequence & KPI Pass/Fail
    • Next Steps & Data Requests
  4. Solution Scope

    Define the chosen vehicle(s), liquidity terms, fee structure, reporting cadence, and responsibilities.

    Scope Configuration

    • Establish tax-efficient offshore feeder
    • Create co-investment sidecar vehicle
    • Launch dedicated managed account
    • Negotiate customized fee arrangements
    • Draft and deliver subscription documents
    • Execute investor side-letter agreements
    • Implement customized liquidity and redemption terms
    • Provide direct CIO and PM access
    • Host private dinners with the investment team
    • Deliver personalized market commentary
    • Provide priority access to new strategy launches
    • Administer capital calls and distributions
    • Produce tailored investor reporting packages
    • Deliver tax reporting (K-1/1099) filings

    Scope Questions

    Establish tax-efficient offshore feeder

    • Do you want an offshore feeder specifically for tax efficiency or for regulatory/access reasons? Options: Tax efficiency, Regulatory/access, Both, Unsure - need guidance
    • Preferred offshore jurisdiction (select one or 'Other') Options: Cayman Islands, Bermuda, British Virgin Islands, Luxembourg, Other
    • Which investor residency profiles must the feeder accommodate? (select all that apply) Options: US taxable individuals, US tax-exempt entities, Non-US residents, Trusts/Foundations, Pension/Institutional
    • Estimated initial AUM to be routed through the feeder (range) Options: Less than $25M, $25M-$100M, $100M-$300M, Over $300M
    • Are there specific tax or withholding treatments required for any investors? Options: Yes - specific treatments needed, No, Unsure - will consult counsel
    • Target timing to have the feeder operational Options: Under 4 weeks, 1-3 months, 3-6 months, 6+ months

    Create co-investment sidecar vehicle

    • Is the sidecar for a single deal/opportunity or evergreen co-investing? Options: Single deal (deal-by-deal), Evergreen/cohort basis, Hybrid/limited term
    • Minimum and target commitment sizes from the family office
    • Should the sidecar have preferential economic terms (e.g., reduced carry, fee credits)? Options: Yes - specify preferred terms, No - same economics as main fund, Open to negotiation
    • Desired governance and approval workflow for co-invest decisions Options: Manager-led approval, Investor consent required, Pre-approved mandate with thresholds, Other
    • Are there liquidity or transfer restrictions needed for sidecar interests? Options: Standard lock-up, Transfer restricted, Allow secondary transfers, Custom - provide details
    • Timeline for having sidecar available relative to the deal pipeline Options: Immediate (within 2 weeks), 1 month, 1-3 months, Tied to specific deal

    Launch dedicated managed account

    • Do you require a separately managed account (SMA) or a model-managed account? Options: Separately Managed Account (SMA), Model/Wrap Account, Not sure - need guidance
    • Preferred custodian or UMA platform (if any) Options: Goldman Sachs, J.P. Morgan, State Street, BNY Mellon, Other/No preference
    • Which reporting frequency do you expect for the managed account? Options: Daily, Weekly, Monthly, Quarterly
    • Are there bespoke mandate constraints (e.g., concentration limits, prohibited sectors)? Options: Yes - will provide constraints, No - follow standard strategy mandate, Partial constraints
    • Minimum account size / threshold to launch the managed account Options: Under $5M, $5M-$25M, $25M-$100M, $100M+
    • Preferred fee structure for the SMA (describe if non-standard)

    Negotiate customized fee arrangements

    • Which fee model do you prefer for the family office? Options: Management + performance (2/20 style), Lower management fee + carried interest, Flat advisory fee, Profit share / custom
    • Target management fee level (annual) Options: 0-0.5%, 0.5-1.0%, 1.0-1.5%, 1.5%+
    • Target performance fee / carry and any preferred hurdles or catch-ups Options: No performance fee, 10-15% carry, 15-20% carry, Specify hurdle/catch-up
    • Do you require fee credits, tiered fee breaks, or AUM breakpoints? Options: Yes - provide desired breakpoints, No, Open to tiered structure
    • Are clawbacks or lookbacks required in the fee agreement? Options: Yes, No, Unsure - please advise
    • Preferred billing cadence and invoicing format for fees Options: Monthly, Quarterly, Annual, On performance realization

    Draft and deliver subscription documents

    • Which investor types will receive subscription docs (select all that apply) Options: Individuals, Trusts/Foundations, Corporates, Pension/Institutional, Non-US entities
    • Preferred delivery and signature method for subscriptions Options: E-signature, Wet-ink via mail, Secure portal upload, Hybrid
    • Are there language or localization requirements for documents? Options: English only, Translation required (specify), Bilingual
    • Do you require counsel review or co-ordination with investor counsel before distribution? Options: Yes - coordinate counsel, No, Selective investors only
    • Target turnaround time for subscription execution from delivery Options: Under 1 week, 1-2 weeks, 2-4 weeks, Custom
    • Any special onboarding requirements to include in subscription (e.g., AML attestations, tax forms)?

    Execute investor side-letter agreements

    • Which side-letter provisions are likely required (select all that apply) Options: Most-Favored-Nation (MFN), Information rights, Custom redemption terms, Fee concessions, Confidentiality/NDA
    • Are there precedent side-letters you want replicated or adapted? Options: Yes - provide precedent, No - draft new, Unsure
    • Do you require legal sign-off from investor counsel prior to execution? Options: Yes - mandatory, No - manager to provide final
    • Do you anticipate negotiation of unique tax or regulatory clauses? Options: Yes - will specify, No, Possibly - depends on jurisdiction
    • Desired turnaround expectation for side-letter negotiation and execution Options: 48 hours, 1 week, 2-3 weeks, Longer - complex negotiation
    • Who will own side-letter tracking and compliance once executed? (internal contact or manager) Options: Family office (internal), Manager, Shared/third-party administrator

    Implement customized liquidity and redemption terms

    • Preferred redemption frequency Options: Daily, Monthly, Quarterly, Semi-annual, Annual, Gate/lock-up only
    • Desired notice period for redemptions Options: Immediate, 30 days, 60 days, 90 days, Custom
    • Are lock-ups or initial commitment periods required? Options: Yes - specify duration, No, Tiered lock-ups
    • Should gates or pro-rata redemptions be implemented under stress/liquidity events? Options: Yes - implement gates, No, Conditional
    • Do you need secondary transfer mechanics or approved transferee processes? Options: Yes - allow secondary, No - transfers restricted, Case-by-case approvals
    • Are side-pocketing or special asset segregation provisions required? Options: Yes - for illiquid assets, No, Maybe - depending on assets

    Provide direct CIO and PM access

    • Preferred formats for direct access (choose all that apply) Options: Quarterly calls, Annual on-site meetings, Ad-hoc calls, Email access
    • Desired frequency of CIO/PM touchpoints Options: Weekly, Monthly, Quarterly, Ad-hoc/on request
    • Who typically attends from the family office side for access sessions? Options: Principal only, CIO/Investment Director, Full investment committee, External advisor/ counsel
    • Are there confidentiality or RNDA requirements before access? Options: Yes - NDA required, No, Selective information only
    • Do you expect written follow-ups or call notes after each interaction? Options: Yes - detailed notes, Summary highlights only, No
    • Are there topics that should be off-limits or require pre-clearance? Options: Yes - will specify, No

    Host private dinners with the investment team

    • Preferred setting for private dinners Options: Manager-hosted private room, Client-hosted location, Virtual/online, Off-site retreat
    • Typical guest count for dinners Options: 2-4, 5-10, 10-20, 20+
    • Primary objectives for the dinner (select all that apply) Options: Relationship building, Strategy deep-dive, Due diligence, Deal origination
    • Any dietary or accessibility considerations we should accommodate?
    • Preferred timing/frequency for dinners Options: One-off, Quarterly, Annual, Ad-hoc
    • Do you expect pre-reading materials or follow-up deliverables from the team? Options: Yes - pre-reading, Yes - post-event summary, No

    Deliver personalized market commentary

    • Preferred commentary frequency Options: Daily, Weekly, Monthly, Quarterly, On major events
    • Desired depth and format of commentary Options: High-level executive summary, Detailed analysis with data, Slide deck, Audio/Podcast
    • Should commentary be customized to the family's portfolio or strategy preferences? Options: Yes - fully tailored, Partially tailored, General commentary only
    • Preferred distribution channel for commentary Options: Secure portal, Email, Private distribution list, Physical reports
    • Are there compliance or embargo rules for distribution? Options: Yes - strict embargo, No, Client-specific rules
    • Would you like scheduled Q&A sessions to accompany commentary? Options: Yes - include Q&A, No, Occasional
  5. Mutual Commit

    Agree on commercial terms, legal modules, co-invest rights, and the timeline for onboarding and funding.

    Agreement Modules

    • Subscription Agreement
    • Side Letter Agreement
    • Co-Investment Rights Agreement
    • Fee Schedule & Economics Addendum
    • Liquidity & Redemption Terms
    • Capital Call & Funding Schedule
    • Statement of Work (SOW)
    • Governance & Approval Matrix
    • Legal Modules Election
    • Tax & Estate Advisory Acknowledgement
    • KYC/AML & Onboarding Consent
    • Custodian & Account Setup Authorization
    • Timeline & Onboarding Milestone Plan
    • Execution & Funding Checklist (Final Commit)
  6. Deployment

    Operationalize rollout with readiness checks, enablement, and outcome validation.

    1. Pre-Deployment Readiness

      Confirm tax structuring, KYC/AML, counsel inputs, custodian requirements, and funding windows are in place.

      Readiness Questions

      A Short Getting-to-Know-You

      • How would you describe your current relationship with external hedge fund managers? Options: Very hands-on and direct, Relationship-driven with a few trusted managers, Broad but transactional, Mainly through allocators/consultants, Rarely invest in hedge funds
      • What's the single phrase that best describes your family's investment posture right now?
      • Who typically signs off on new manager commitments for the family? Options: Family principal, Investment committee, CIO, External advisor / counsel, Other
      • Roughly how many active hedge fund relationships does your office maintain today? Options: 1–3, 4–10, 11–20, 20+
      • Tell us about one past hedge fund relationship that felt exceptionally aligned — what made it work?

      Are You Settling for Referral Comfort?

      • What if the conversations you rely on (referrals, dinners, introductions) are keeping you from finding a materially better manager — how would that land for you? Options: Very possible, Somewhat possible, Unlikely, Not sure
      • Describe how you currently source new managers and the relative effort behind each channel. Options: Introductions from peers, Introductions from managers, Allocator/FO network, Conferences, Direct outreach, Consultants
      • Tell us about one time a referral led to a disappointing outcome — what happened and how did you respond?
      • Beyond track record, which three selection criteria do you consistently prioritize when evaluating a manager? Options: Alignment of interests, Liquidity terms, Fee structure, Tax efficiency, Access to PMs, Operational robustness, Other
      • How much does the strength of the personal relationship influence your decision versus quantitative diligence? Options: Mostly relationship, Balanced relationship and quant, Mostly quantitative, Depends on the situation

      What Keeps You Up at Night About Liquidity & Tax?

      • Has a liquidity mismatch or an unexpected tax consequence ever forced you to change family plans? Options: Yes — materially, Yes — but manageable, No, Not sure
      • Describe the liquidity horizon you plan against for hedge fund allocations. Options: < 1 year, 1–3 years, 3–5 years, 5+ years
      • Which structures do you currently use (or prefer) to manage tax and estate implications for alternative investments? Options: Offshore fund, Onshore tax-efficient wrapper, Managed account, Trust structure, No special vehicle, Other
      • Which tax or estate advisors would need to sign off on a new structure (names, roles, or firm)?
      • Have prior fund structures created unexpected tax, reporting, or compliance burdens? Give an example.

      When Fees Eat the Alpha: Are You Quietly Losing More Than You Think?

      • Are headline fees masking the true net-of-fees value you receive? Options: Yes — often, Sometimes, Rarely, Not at all
      • What net-of-fee return target do you expect from hedge fund allocations (be specific)?
      • Which fee structures would you consider or prefer? Options: Traditional 2/20, Reduced management fee + performance, Tiered fees by AUM, Hurdle rate, Fee credits for co-invests, Custom arrangement
      • Share an example where fee negotiation altered your commitment decision — what did you ask for and what was the outcome?
      • How do you track and hold managers accountable for net performance and fee justification? Options: Monthly reporting, Quarterly review meetings, Annual deep-dive, Formal KPIs tied to fees, Ad-hoc conversations

      Beyond Track Record: What Does True Access Look Like?

      • If 'access' is often a calendar invite, are you getting anything meaningfully different from managers who call everyone 'VIP'? Options: No — access is shallow, Sometimes meaningful, Often meaningful, Access is exceptional
      • Which forms of access matter most to you and why? Options: Regular PM calls, Private dinners, Quarterly deep dives, On-site visits, Early access to strategies, Co-invest opportunities, Other
      • How frequently do you expect direct interaction with senior investment staff (PMs / CIO)? Options: Weekly, Monthly, Quarterly, Semi-annually, Ad-hoc
      • Describe a positive or negative access experience that shaped your expectations — what specifically stood out?
      • Would you trade fee or liquidity flexibility for demonstrably deeper access? If yes, what would that exchange look like?

      How Does Your Governance Actually Slow Things Down?

      • Is your governance structure creating a bias toward inaction that kills timely opportunities? Options: Yes — frequently, Sometimes, Rarely, No
      • What approval thresholds typically trigger full committee review or external counsel involvement? Options: Any new commitment, >$5M, >$25M, >$50M, Other
      • What is your typical cadence for committee decisions around new allocations? Options: Immediate (days), Weeks, Monthly committee, Quarterly, Ad-hoc
      • Which stakeholders must sign final legal/tax documents before funding can occur? Options: Family principal, CIO, Investment committee, External counsel, Trustee, Bank/custodian
      • What’s the longest delay you’ve experienced between agreement-in-principle and actual funding — and what caused it?

      Build-With-Us: What Would You Insist On in a Bespoke Vehicle?

      • If you could design a vehicle with zero constraints, what single provision would you insist on?
      • Which vehicle types best match your needs today? Options: Co-invest vehicle, Sidecar, Managed/separate account, Onshore fund, Offshore fund, Other
      • What minimum liquidity terms would you require from a bespoke vehicle? Options: Daily/Weekly, Quarterly, Semi-annual, Annual lock-up with gates, Multi-year lock
      • What reporting cadence and level of transparency would make you comfortable (choose all that apply)? Options: Monthly P&L, Position-level detail, Quarterly commentary, Annual audited statements, Custom KPIs/attribution
      • Would you expect co-invest rights, and if so, at what allocation size or trigger would you want them?
      • Are there any legal, custodian, or counterparty restrictions we must design around?

      Timing Is Everything: Where Are the Real Funding Windows?

      • Have you ever committed and then missed your own funding window — what typically causes that to happen? Options: Governance delays, Liquidity shortfall, Counsel/tax delays, Custodian setup, No — we haven't missed
      • How soon could you realistically fund a new commitment if all approvals and docs were ready? Options: Immediately, Within 30 days, 30–90 days, 3–6 months, 6+ months
      • What internal events typically drive your capital deployment timing (tax year, liquidity events, portfolio rebalancing, other)? Options: Tax planning, Realization events, Liquidity needs, Portfolio rebalancing, Estate planning, Other
      • Which operational steps have historically been the biggest blockers to timely funding? Options: KYC/AML, Legal review, Custodian onboarding, Tax structure finalization, Board/committee approval, Other
      • What would make you prioritize a commitment and accelerate funding on short notice?

      Measure Success: How Will We Know This Was Worth It?

      • Is your primary metric for success financial, relational, operational, or a mix — and do you feel it’s the right mix today? Options: Financial returns, Access/relationship quality, Liquidity match, Tax efficiency, Operational simplicity, Mixed
      • What time horizon do you use to judge hedge fund performance before deciding to stay or reallocate? Options: 12 months, 24 months, 36+ months, Strategy-dependent
      • Name three non-financial signals that would make you stay with a manager for a decade. Options: Transparent communication, Consistent access, Aligned economics, Proactive problem-solving, Robust risk management, Operational reliability
      • How would you prefer performance and relationship reviews to be packaged and discussed? Options: Quarterly written report + call, Monthly dashboard, Ad-hoc deep dives, Annual in-person review, Other
      • If expectations aren’t met, what are your usual remediation steps (examples: fee adjustment, pause, redemption, deeper oversight)?
    2. Deployment Enablement

      Coordinate onboarding tasks, schedule funding, establish reporting feeds, and assign owners for each operational step.

    3. Validation Checklist

      Verify structure, liquidity mechanics, fee application, and reporting meet agreed acceptance criteria.

      Validation Questions

      Unpacking Your Investment DNA

      • How would you describe your family's current approach to hedge fund allocations in one sentence? Options: Conservative, income-focused, Growth-oriented, Diversifying alternatives, Tactical/opportunistic, No formal allocation / ad-hoc
      • Who ultimately signs off on new manager commitments for the family? Options: Family principal, Small investment committee, CIO / Investment Director, External advisor / MFO, Other
      • How many active hedge manager relationships does your office typically maintain? Options: 1–3, 4–6, 7–10, 10+
      • What percent of your investable assets is currently allocated to hedge funds (approximate)? Options: <5%, 5–10%, 10–20%, 20–40%, >40%
      • Tell us briefly about one manager relationship that feels like a model for how you want others to work—what made it successful?

      Are You Comfortable with the Status Quo?

      • Which is riskier for your family right now—sticking with familiar managers or missing managers that may better match your liquidity and tax needs? Options: Sticking with familiar managers, Missing better-aligned managers, Both equally risky, Unsure
      • How often do referral introductions result in unexpected misalignment around fees, liquidity, or governance? Options: Very often, Sometimes, Rarely, Never
      • Describe a recent situation where governance timing or approval thresholds delayed a commitment—what was the consequence?
      • When you look back, which recurring friction in manager relationships frustrates you most?
      • If you could change one long-accepted practice in how you source or evaluate managers, what would it be?

      What’s Actually Driving Decisions — Not Just Documents

      • When the chips are down, whose view tends to decide whether a new allocation happens—and why does that voice carry weight? Options: Family principal, Investment committee majority, CIO / Investment Director, External tax/estate counsel, Other
      • How would you describe your governance cadence and approval thresholds (e.g., monthly/quarterly; dollar thresholds)? Options: Monthly meetings, flexible thresholds, Quarterly meetings, flexible thresholds, Quarterly with set approval thresholds, Ad-hoc approvals, Other
      • Which external advisers are typically involved before you commit (select all that apply)? Options: Tax counsel, Estate planning adviser, Custody/operations adviser, Family attorney, Outside CIO or consultant, None regularly involved
      • How often does input from tax or estate counsel materially change the structure you need? Options: Frequently, Occasionally, Rarely, Never
      • Are there family members or future generations whose preferences must be surfaced before a commitment? How are they engaged?

      Where Liquidity Lives (and Dies)

      • Have you ever felt trapped by a liquidity schedule you couldn’t realistically manage? Options: Yes, frequently, Occasionally, Rarely, Never
      • Which liquidity profile best aligns with your planning horizon for these allocations? Options: Daily / managed account, Monthly or quarterly redemptions, Annual lock-ups with windows, Multi-year lockups, Co-invest only / ad-hoc
      • How does your treasury or cash planning process accommodate capital calls and funding windows?
      • What maximum share of near-term spendable capital can you commit to illiquid vehicles without creating strain? Options: <5%, 5–10%, 10–20%, >20%
      • When liquidity stress has occurred in the past, how long did it take to resolve and what steps helped most? Options: Days, Weeks, Months, Over a year, N/A

      The Fees Conversation Nobody Likes — But We Must

      • If lower fees meant less direct access to PMs and fewer co-invest rights, would you prefer cheaper economics or deeper access? Options: Prefer lower fees, Prefer access / co-invest rights, Need a balance, Depends on the strategy
      • Which fee structures would you consider acceptable? (select all that apply) Options: Standard management + performance, Reduced management fee with higher carry, Tiered fees by AUM, Hurdle rate + performance fee, Flat advisory fee for managed accounts, Other
      • How transparent do you expect fee application and allocation mechanics to be in reporting? Options: Full line-item transparency, High-level fee summary, Benchmarked fee reporting, As legally required only
      • Has a fee conversation ever changed your perception of a manager's net performance? Tell us about that instance.
      • Would you be open to fee concessions in exchange for priority co-invest access, bespoke liquidity windows, or other rights? Options: Yes, Maybe, No

      What Success Actually Looks Like (Beyond IRR)

      • If this relationship were wildly successful in three years, what concrete changes would you point to?
      • Which outcomes matter most to you right now? (pick up to three) Options: Absolute return, Downside protection / volatility control, Predictable liquidity, Access to co-invests, Tax efficiency, Direct access to PMs, Operational simplicity
      • How do you currently assess manager alignment with family interests—what signals do you trust most? Options: Personal access / transparency, GP commitment / skin in the game, Consistent reporting and disclosure, Legal & fee alignment, Third-party audits
      • What reporting cadence and level of granularity would make you feel proactively informed rather than reactive? Options: Daily P&L and risk, Monthly NAV + commentary, Quarterly deep-dive, Ad-hoc on request, Other
      • How would you like us to surface early warning signs of strategy drift or concentration risk?

      Deal Mechanics — Can We Make This Work For You?

      • What is the single non-negotiable term that would prevent you from committing, even to a strategy you otherwise like?
      • Which vehicle types are you most comfortable considering? (select all that apply) Options: Fund of one / segregated managed account, Co-invest sidecar, Offshore tax-efficient feeder, Institutional commingled fund, Feeder with preferred economics, Other
      • What custodial, reporting, or operational requirements must we meet before you onboard? Options: Specific custodian required, Independent monthly NAV, Third-party valuation, Independent audit, Daily reconciliation, Other
      • How important is bespoke legal documentation versus using standardized legal modules for your team? Options: Very important — bespoke required, Somewhat important — amend standard modules, Prefer standard to speed onboarding, Unsure
      • What timeline for onboarding and initial funding would align with your capital plan? Options: <30 days, 30–60 days, 60–90 days, 3–6 months, Flexible

      How Would You Like Us to Communicate — and When?

      • When a strategy underperforms, what response from a manager has frustrated you most—and what would you have preferred instead?
      • Which communication methods do you prefer for routine updates and strategic conversations? (select all that apply) Options: Direct calls with CIO/PM, Monthly email brief, Quarterly video review, In-person meetings/dinners, Secure portal with documents, Ad-hoc texts for material events
      • How often do you want performance, risk, and liquidity analytics delivered? Options: Daily, Weekly, Monthly, Quarterly, On-demand
      • What tone and level of candor do you expect from managers when discussing underperformance? Options: Very candid and direct, Measured and constructive, High-level only, Prefer to discuss only on request
      • Would you prefer proactive introductions to co-invests or only those that tightly match your mandate? Options: Proactively share all opportunities, Share only tightly matched opportunities, Do not introduce co-invests, Unsure

      Are the Back-Office Pieces in Place?

      • If onboarding hits a legal, tax, or KYC snag, what usually breaks down internally—and how long does it take to fix?
      • Do you bring pre-approved legal language, or do you require bespoke negotiating on key clauses? Options: Pre-approved templates only, Require bespoke review for key clauses, Mix depending on deal, Unsure
      • What level of tax-structuring support do you expect from a manager (select one)? Options: Full in-house tax structuring, Coordinate closely with our tax counsel, Minimal support — we lead, Other
      • Which KYC/AML or cross-jurisdictional issues tend to be the biggest blockers for you? (select all that apply) Options: Complex beneficial ownership, Slow verification timelines, Cross-border documentation, Sanctions screening concerns, Other
      • Who on your side will own operations and funding coordination for onboarding? Options: CIO / Investment Director, Operations lead, Family principal, External COO / MFO, Other

      Decision & Next Steps — Can We Commit?

      • What is the one internal conversation or approval that could derail a near-term commitment if it goes poorly?
      • Based on what we’ve covered, how ready do you feel to enter term negotiation? Options: Ready to negotiate, Need additional due diligence, Need legal/tax input first, Not ready
      • What specific materials or analyses would you want from us in the next 7–14 days to help you move forward?
      • Who else should be part of the next conversation (role and how they influence the decision)?
      • Would a pilot allocation or size-limited initial commitment make you more comfortable proceeding? Options: Yes, Maybe, No
      • When would you prefer a follow-up meeting to review next steps and any requested materials? Options: This week, Next week, In two weeks, Within a month, Flexible
  7. Success

    Review realized outcomes against targets, confirm ongoing access and reporting, and track feedback for improvements.

    Success Reviews

    • Outcomes Review & Validation
    • Ongoing Access & Reporting Confirmation
    • Feedback & Continuous Improvement Workshop
    • Governance, Tax & Liquidity Forward Plan

    Issues & Enhancements

    • Publish a 12-month liquidity calendar with trigger points and notification owners.
    • Provision or confirm access credentials and SSO/MFA for named family users and advisors.
    • Set up recurring automated report distribution and confirm sample delivery within one reporting cycle.
    • Assign and circulate the ops-owner contact list and SLA document.
    • Recap of Journey & Outcomes
    • Capture actionable, prioritized feedback that maps to concrete improvements.
    • Agree owners, timelines, and success metrics for the improvement roadmap.
    • Establish a recurring feedback loop and schedule the next review checkpoint.
    • Produce a prioritized improvement backlog with owners, success metrics, and target dates.
    • Schedule short check-ins for each improvement owner to report progress against success metrics.
    • Circulate anonymized lessons learned to internal fundraising and ops teams to inform future family engagements.
    • Governance Review
    • Confirm governance and approval processes that will support ongoing monitoring and future commitments.
    • Ensure tax and estate implications are understood and any follow-up advisory work is commissioned.
    • Agree a liquidity plan with triggers and owners to protect the family's cash needs and investment intentions.
    • Engage tax counsel to implement any agreed structural changes and deliver a memo on implications.
    • Update governance documentation with revised approval thresholds and sign-off owners.
    • Opening & One-line Current State
    • Create a single, agreed record of realized outcomes vs. the original KPIs.
    • Surface and quantify any consequence of deviations (financial, tax, liquidity, governance).
    • Obtain client validation to accept outcomes or approve remediation actions and timelines.
    • Deliver a signed outcomes summary (performance, fees, liquidity, tax) with source files attached.
    • If deviations exist, create a remediation plan with owners, milestones, and estimated client impact.
    • Log any disputes or open items and schedule follow-up review within defined SLA.
    • Current Reporting Snapshot
    • Ensure the family receives the right data, in the right format, at the agreed cadence.
    • Assign operational owners for each reporting feed and access channel.
    • Establish SLAs and a clear escalation path for reporting or access failures.
    • Structured Feedback Collection
    • Tax & Estate Outcomes
    • Restate Agreed Targets and Acceptance Criteria
    • Data Feeds, Formats & Frequency
    • Impact Prioritization (Consequence Focused)
    • Quantified Results: Diagnosis and Proof
    • Liquidity Position and Forecast
    • Access Rights and Security
    • Agree Improvement Roadmap & Metrics
    • Variance Analysis and Consequence
    • SLA, Escalation & Change Management
    • Required Governance or Structural Changes
    • Sign-off and Recurring Cadence
    • Action Plan and Advisory Engagements
    • Validation: Client Confirmation
    • Close: Validation & Commitment
    • Decision & Next Steps
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