Succession Planning
People decisions with significant organizational, financial, and cultural stakes.
Inside this journey
-
Pre-Discovery
Align decision-makers, timeline, and readiness before detailed discovery.
-
Stakeholder Alignment
Confirm board, CEO, and CHRO decision roles, executive sponsorship, timeline, and what ‘good’ looks like for each stakeholder.
Alignment Questions
Quick Intro: Who’s at the Table?
- Which of these best describes your role in the organization?
- How many people report directly into your executive team (CXO / direct reports)?
- What triggered this conversation about succession—board request, imminent retirement, activist investor, unexpected vacancy, regular planning, or other?
- Briefly, what work on succession or talent continuity has been done in the last 24 months?
- Who else on your executive team needs to be involved in decision conversations over the next 30–90 days?
If the Board Could Wave a Wand, Would They Approve What You Have?
- When the board asks for a documented succession plan, what would they say is currently missing or unacceptable?
- How aligned are your board, CEO, and CHRO today on the acceptable level of readiness for critical roles?
- Tell us about a past board conversation on leadership continuity—what was the outcome and what did it feel like to you?
- What board-level signals would convince you that the board is satisfied with a succession approach?
- How long has this topic been on the board’s agenda—months, years, or only after a recent event?
What Would Happen If a Key Leader Left Tomorrow?
- If your CEO or a single C-suite leader departed unexpectedly, what immediate operational or strategic risks would you expect?
- Have you ever launched an emergency external search because internal readiness wasn’t clear? What happened and how long did the gap last?
- Which functions or initiatives would be most disrupted and why?
- How would your investors or key stakeholders likely react—concern, patience, pressure for an external hire, or something else?
- Thinking emotionally, how does the prospect of such a departure make the executive team or board feel?
Who's Really Deciding — Not Just Signing Off?
- Who holds final approval for succession decisions (role replacement strategy, readiness thresholds, and external search vs internal promotion)?
- When there’s disagreement between the CEO and CHRO about a candidate or approach, how is it typically resolved?
- How formal are decision roles today—are these responsibilities documented, or handled by habit and relationships?
- Share an example when unclear decision rights slowed or harmed a leadership decision—what happened and what could have been different?
- Who in your governance structure acts as the executive sponsor for succession and talent-readiness work?
When Each Leader Says 'Good' — Are They Talking About the Same Thing?
- For the board chair, what measurable signs would indicate the succession work is successful?
- For the CEO, what outcomes matter most (e.g., continuity of strategy, fast fill time, cultural fit, change leadership)?
- For the CHRO, what does a sustainable succession program need to include to be adopted internally (governance cadence, system integration, owner accountability, measurement)?
- How would you rank these stakeholder priorities if they conflict: speed, internal promotion rate, external benchmarking, cost control, and risk mitigation?
- Who do you anticipate will veto a recommendation if they disagree? Please name role(s) and why.
Time, Budget, and Political Bandwidth — What Are We Willing To Trade?
- If trade-offs are required, would you prioritize a faster, lighter assessment or a deeper, slower diagnostic that produces more durable governance?
- What budget range have you internally allocated or expect for a first-phase succession architecture effort?
- How much executive time can you commit each month during discovery and design (hours/week across sponsors)?
- Which internal governance cadence would be acceptable for early-stage decisions—weekly sponsor calls, biweekly working group, monthly steering committee, or quarterly board updates?
- What political obstacles are most likely to derail progress (competing priorities, lack of sponsorship, data access, cultural resistance)?
Data, Systems, and the Practicalities of Evidence
- If we needed people data to model readiness (org charts, performance ratings, succession notes, development plans), how quickly could you provide it in a usable form?
- Which HR systems house your critical talent data today (HRIS, LMS, performance system, succession tool, spreadsheets)?
- Are there privacy, union, or legal constraints that would limit what data we can access or share with external advisors?
- Who will be the primary data steward or contact for extracting and validating talent data?
- What evidence will the board ask to see to accept that a successor is ready—behavioral interview summaries, 360 data, stretch assignment outcomes, role-readiness scores, or other?
If We Began Tomorrow—What Would Success Look Like in 90 Days?
- What would a concrete 90‑day deliverable look like that would give you confidence to proceed (pilot readiness map, board-ready paper, governance playbook, data dashboard)?
- Which pilot population would you prefer to test the approach—top 10 roles, leadership layer beneath CEO, business-critical function, or geographically specific leaders?
- What internal owner will be responsible for maintaining the succession architecture after handoff?
- What would cause you to pause or stop after the first 90 days (lack of evidence, cost, stakeholder pushback, competing priorities)?
- Realistically, who needs to sign off to authorize a pilot and how soon would they be willing to do so?
-
Current State Mapping
Document critical roles, existing succession conversations, talent data sources, and failure modes that create risk.
Current State
Where We Stand Right Now
- Start by naming the one or two leaders you are most concerned about today (role or person) and in one sentence why.
- How many executive / C-suite / direct-report-to-CEO roles would you call mission-critical right now?
- What is your organization’s current confidence that those mission‑critical roles have ready internal successors?
- Describe a recent situation where leadership continuity was tested — what happened, who stepped in, and what was the result?
- Which areas would suffer most operationally or strategically in the event of an unexpected vacancy? (select up to 3)
Who Really Holds the Keys?
- If the board asked for a clear list of who must sign off on succession decisions this afternoon, could you produce it — and would everyone agree on those names?
- Which parties formally hold decision rights over succession (approve role criticality, budget for development, or final appointments)?
- Is there a single executive sponsor or role accountable for succession governance today?
- How often do governance bodies (board or executive committee) formally review succession plans?
- Where do you see the biggest ambiguity or tension between the board, CEO, and CHRO when it comes to succession decisions?
What Keeps You Up at Night?
- Which single realistic failure — if it happened — would most damage trust with the board or create strategic derailment in the next 12 months?
- Which failure modes worry you most right now? (select up to 4)
- How likely do you think an unplanned leadership gap is in the next 12 months?
- If a critical leader left tomorrow, how long before you would expect material business performance decline?
- Share a concrete near‑miss or failure from the past three years that revealed a succession risk — what went wrong and what did you learn?
What Conversations Are Actually Happening?
- When you listen to your leadership team talk about successors, is it frank and future‑focused — or mostly polite and procedural?
- How often do you hold talent reviews with explicit focus on succession readiness?
- Who typically participates in these succession-focused reviews?
- Do managers maintain development plans that are explicitly mapped to succession readiness (not just performance goals)?
- Are succession outcomes (promotions, interim assignments) routinely tracked and tied to follow‑up accountability?
- Tell us about one succession conversation that either led to a clear action or that fizzled — what made the difference?
What Data Is Telling Us — or Not?
- If we asked your HR systems for a defensible readiness scorecard this afternoon, would the output be reliable — or mostly noise?
- Which systems hold your primary talent and readiness data? (select all that apply)
- Do you have a single canonical source of truth for successor lists and bench strength?
- Rate the overall quality of succession-relevant data (completeness, currency, objectivity).
- Which specific data points are missing or unreliable for assessing successors? (select all that apply)
- Who would need to approve our access to review talent data, and what internal steps typically slow that approval?
- Describe any legal, privacy, or technical constraints that have previously blocked or slowed talent-data reviews.
When Time Becomes Urgent
- If leadership continuity became a board-level emergency tomorrow, what would you expect an external advisor to deliver in the first 30, 90, and 180 days?
- For your top critical roles, what time horizons for internal readiness matter most to you? (select all that apply)
- What measurable signals would convince the board that a named successor is truly 'ready'?
- Does the board default to internal readiness or expect external search as the primary route for critical appointments?
- How quickly should we be able to mobilize a cross-functional team to execute a succession response (select one)?
- Provide one concrete success metric you would expect at 30 days, another for 90 days, and one for 180 days (format: 30-day / 90-day / 180-day).
If This Went Wrong, What Would Break First?
- Which downstream relationship or process would be the first casualty of a failed succession — and why would that matter to the board?
- Which stakeholders would raise the loudest alarm if a critical leader's replacement failed? (select all that apply)
- Estimate the potential business impact band from losing a critical leader (select one)
- What contingency plans or interim staffing structures are in place today for sudden vacancies?
- What internal barriers would most slow the implementation of contingency plans? (select up to 3)
- Paint one realistic worst-case scenario you want us to help you avoid — what happens and who pays the price?
Next Small Step Together
- If we could remove one friction in your current succession process this quarter, what would it be—and what would you personally be willing to commit to fix it?
- How willing is your leadership team to give us access to talent data and forums to run a rapid diagnostic?
- Who would be the primary executive sponsor for a diagnostic and initial roadmap (name or role)?
- What governance cadence would you accept for an initial pilot (select one)?
- If we recommended a pilot population size, what would be an acceptable scope to test the approach? (select one)
- When would you be ready to schedule a 60‑minute alignment meeting to review a diagnostic plan?
-
-
Executive Outcome Alignment
Define target readiness levels, time horizons, measurable success signals, and board-level acceptance criteria for the engagement.
Discovery Questions
Starting Point: Who Wins When This Works?
- If this engagement goes exactly as you hope, who in your organization will say “thankfully, we planned for that”?
- For the people you just selected, describe one concrete outcome each would celebrate—what would they point to as proof?
- Which of those stakeholders has the final say on whether the board accepts the engagement deliverables?
- Which stakeholder’s definition of success do you expect to be the toughest to satisfy, and why?
- Tell us about a past succession or leadership-continuity effort—what made it feel like a success or a failure?
We Think Succession Is A Governance Problem — Do You?
- Is your current approach treating succession as a one-time compliance exercise or as an ongoing governance discipline—and are you comfortable with that?
- How often do you currently perform formal talent or succession reviews at the executive level?
- In the last 3 years, how many urgent external searches or emergency leadership hires did you complete because internal readiness wasn’t available?
- When succession conversations happen here, where do they typically break down—data, alignment, politics, or something else?
- How does it feel, emotionally and operationally, when a key leader’s role is unfilled for an extended period?
What 'Good' Actually Means at Board Level
- Would the board accept a plan that relies on an external hire for a critical role, or do they require an internal-ready successor?
- What quantitative readiness threshold would satisfy the board for critical roles (for example: percentage of roles with an internal successor ready within 12 months)?
- List up to three board-level acceptance criteria they will explicitly require (for example: documented successors per role, validated development plans, live simulation results).
- How does the board prefer to validate readiness: paper review, independent assessment, live simulation/exercise, pilot promotion, or other?
- Who on the board will champion this work and who is most likely to push back?
If We Had To Agree A Deadline, Would That Be Courageous?
- If a key leader left tomorrow, how many roles must be ready within 90 days to avoid material disruption?
- Which time horizons matter most for your planning: emergency readiness (90 days), near-term (6–12 months), medium (1–2 years), or long-term (2–5 years)?
- Which specific roles do you consider highest priority for near-term readiness? (Name up to five.)
- How willing are you to accelerate development actions (e.g., focused stretch assignments, external coaching) to meet a shorter timeline if gaps are identified?
- What would need to change internally (decision rights, budget, resource allocation) to make a compressed timeline realistic?
How Will You Know We Succeeded?
- Would a signed board memo and a short list of internal candidates be sufficient evidence of success, or do you expect operational proof points as well?
- Which measurable success signals matter most for you? (Select up to four)
- Which artifacts would you expect at handoff to feel comfortable (choose all that apply)?
- How would you like success evidence delivered: a dashboard, a board pack, a live presentation with Q&A, or a staged trial (e.g., pilot promotion)?
- What specific thresholds or outcomes would make you say, 'This is mission accomplished'?
What Could Make The Board Say 'Not Enough'?
- What single failure would make the board reject the plan outright?
- How tolerant is the board of probabilistic readiness statements (for example, 60% confidence vs 90% confidence)?
- Have you been surprised by data or assumptions in past reviews? Share one example and the consequence.
- What internal politics or stakeholder behaviors could undermine acceptance, and who tends to drive those dynamics?
- If the board pushes back, which remedy would most likely restore confidence?
Who Signs Off and Who Keeps It Alive?
- Do you currently have a named owner who will treat succession as an operational rhythm rather than a one-off project—if not, who should it be?
- What cadence would you expect for ongoing talent-review governance after handoff?
- Who will need ongoing access to talent data and HR systems to keep the framework current?
- What internal capabilities must be built or strengthened to sustain the framework (assessment literacy, data hygiene, coaching capability, governance facilitation)?
- How much annual budget or dedicated FTE would you consider committing to maintain this process after handoff?
Commitments, Constraints, and Next Steps
- Before we draft board-level acceptance criteria, what would you absolutely refuse to agree to?
- Which documents or signoffs should we prepare for internal approvers to make a board case (select all that apply)?
- What are the top three dependencies we must secure to begin execution (for example: data access, budget, executive sponsor)?
- How soon can you commit to a governance-cadence kick-off meeting to finalize acceptance criteria?
- Who will be our primary, day-to-day point of contact for decisions, data access, and scheduling?
- Are there any final concerns, constraints, or non-negotiables we should surface now before we draft the board acceptance package?
-
Solution Experience
Translate the client’s context into a concrete view of how a succession architecture will map roles to future competencies and close readiness gaps.
Experience Meetings
- Solution Experience: Pre-Read Alignment
- Role-to-Competency Mapping Workshop (Hands-on)
- Readiness Gap Assessment & Impact Modeling
- Development Roadmaps & Succession Pathways
- Executive Validation & Sign-off (Solution Experience Close)
- Future-State Target by Role
- A single, agreed one-sentence current-state statement that drives the experience.
- Quantified consequence metrics (cost, risk, time) accepted by sponsors.
- A one-sentence future-state hypothesis that defines the success outcome to prove.
- Confirmed data, artifacts, and required attendees for the hands-on sessions.
- Finalize and circulate the agreed one-sentence current-state and future-state statements.
- Deliver the required talent data extracts and role list to the facilitator prior to the mapping workshop.
- Confirm attendee list and schedule for the Role-to-Competency Mapping Workshop.
- Quick Recap of Preconditions
- Produce an initial, evidence-backed role-to-competency matrix for all prioritized roles.
- Surface and document disagreements and assumptions requiring follow-up evidence.
- Tie each competency back to the future-state outcome to ensure the architecture proves the desired change.
- Finalize the role×competency matrix and distribute with an assumptions/disagreement log.
- Assign evidence collection tasks for disputed mappings (e.g., interviews, performance artifacts).
- Identify owners to maintain the matrix and confirm access for the readiness assessment session.
- Recap: What We're Measuring and Why
- A quantified readiness-gap dashboard by role with time-to-ready and candidate depth metrics.
- Modeled consequences demonstrating the urgency and value of addressing specific gaps.
- A prioritized list of roles for pilot/development with agreed triggers for escalation.
- Deliver the readiness-gap dashboard with scenario models and share with executive sponsors.
- Document sensitivity assumptions and the contingency triggers for each prioritized role.
- Confirm pilot role list and assign owners to develop detailed roadmaps.
- One-sentence Current State & Consequence Recap
- Executive sponsors explicitly validate that the solution experience proves the future-state hypothesis.
- Formal sign-off to proceed with pilot roles, with owners and timelines assigned.
- Clear list of remaining conditions to be resolved prior to Mutual Commit (data access, commercial terms, executive time).
- Capture executive sign-off document and circulate alongside a one-page proof summary tied to acceptance criteria.
- List outstanding conditions and owners with deadlines to be closed before the Mutual Commit stage.
- Schedule the Mutual Commit meeting and provide required artifacts (detailed scope, timelines, SOW inputs).
- Agree detailed development roadmaps for pilot roles with clear milestones and success signals.
- Confirm integration requirements into HR systems and owners for those integrations.
- Lock governance cadence and board acceptance criteria tied to measurable outcomes.
- Produce finalized roadmaps and a rollout plan for the pilot population.
- Create a short integration requirements brief for HRIS and L&D teams.
- Schedule the first governance cadence meeting and assign governance owners.
- Opening & Objectives
- Proof: Role-to-Competency Map Snapshot
- One-sentence Current State
- Roadmap Template & Success Signals
- Scope & Role Prioritization
- Present Bench Assessment Methodology
- Present Future Competency Framework
- Walk-through: Roadmap for Top Priority Roles
- Explicit Consequence Quantification
- Proof: Readiness Gaps & Impact Models
- Readiness Scoring Workshop
- Proof: Development Roadmaps and Expected Signals
- Integration Points with HR Systems & Processes
- Gap Quantification
- One-sentence Future-State Hypothesis
- Live Mapping: Role × Competency Matrix
- Data & Artifact Check
- Impact Modeling: Consequence Over Time
- Governance Cadence & Acceptance Criteria
- Forced Validation: Sponsor Confirmation
- Document Failure Modes & Risk Triggers
- Sensitivity & Contingency Triggers
- Participant Roles & Logistics
- Decision & Next Steps to Mutual Commit
- Validation by Example
-
Solution Scope
Define deliverables, modules, integration points, timelines, and the evidence that will prove success.
Scope Configuration
- Create competency-based role profiles
- Import and map talent data into HRIS
- Configure succession dashboard and BI reports
- Implement HRIS–LMS API integration
- Create candidate-ready leadership dossiers
- Deliver executive coaching package (8 sessions)
- Run executive succession tabletop simulation
- Build emergency interim-leadership activation kit
- Deliver leadership acceleration workshop series (3 sessions)
- Create succession governance templates (charter, RACI)
- Prepare board-ready succession briefing book
- Integrate competency profiles into LMS
Scope Questions
Create competency-based role profiles
- How many critical roles do you want competency profiles created for in this engagement?
- Do you already have a competency framework or do you need one created?
- For each role, what level of detail do you require (behaviors, proficiency levels, example evidence)?
- Which stakeholders must review and approve the profiles (e.g., board chair, CEO, CHRO, role incumbent)?
- Are profiles intended to support development, selection, or emergency readiness (select all that apply)?
- Do you need profiles mapped to existing job descriptions or created as standalone competency profiles?
- Are there sector-specific competencies or regulatory requirements we should include?
Import and map talent data into HRIS
- Which HRIS(s) will we import data into or map from?
- What types of talent data are available for import (e.g., org charts, performance ratings, development plans, succession notes)?
- Approximately how many employee records will be part of the import?
- Describe the current quality of the data (completeness, duplicates, inconsistent fields).
- Are there privacy, consent, or regulatory constraints that affect which fields can be imported or displayed?
- Do you need field mapping templates and a reconciliation report after import?
- Will we require ongoing syncs or a one-time import?
Configure succession dashboard and BI reports
- Who are the primary consumers of the dashboard (Board, CEO, CHRO, People Analytics, Line Managers)?
- Which KPIs and success signals should the succession dashboard surface (e.g., bench strength by role, readiness timelines, diversity metrics)?
- What BI platform do you prefer for dashboards and reports?
- How frequently should reports be refreshed and distributed?
- Do different audiences require filtered views or role-based access to the data?
- Do you need templated board slides or exportable briefing books generated from the dashboard?
- Are there historical data windows we should include for trend analysis (e.g., last 12-36 months)?
Implement HRIS–LMS API integration
- Which HRIS and LMS pair(s) are in scope for API integration?
- Which data objects need to flow between systems (competency profiles, learning assignments, completions, user attributes)?
- Do you have API keys and admin access available for both systems, or will we coordinate with IT to provision access?
- What synchronization cadence do you require (real-time, nightly batch, weekly)?
- Are there SSO, SCIM, or identity-management constraints to consider?
- Are there security, encryption, or data residency requirements for transmitted data?
- Do you require end-to-end testing scripts and a rollback plan as part of integration?
Create candidate-ready leadership dossiers
- For which roles and how many candidates do you want leadership dossiers prepared?
- What sections must each dossier include (executive summary, assessment highlights, development plan, readiness rating)?
- Is confidential handling and restricted distribution required for dossiers (board-only, CHRO-only)?
- Do dossiers need to include psychometric or 360-assessment data?
- What delivery format do you prefer (print-ready PDF, secure portal link, slide deck)?
- Do dossiers require sign-off from the candidate or role incumbent before distribution?
- Are there board or legal requirements for candidate dossier contents we should be aware of?
Deliver executive coaching package (8 sessions)
- How many executives are in scope for the 8-session coaching package?
- What are the primary coaching objectives (readiness acceleration, transition support, performance improvement)?
- Do you prefer internal coaches, external executive coaches, or a blended model?
- Will sessions be delivered virtually, in-person, or hybrid?
- What success measures should we track for the coaching engagement?
- Are there scheduling constraints or blackout dates for executives?
- Do you require contract terms, confidentiality agreements, or executive assessments to be included as part of the package?
Run executive succession tabletop simulation
- What scenarios do you want the tabletop to test (sudden departure, planned transition, multi-role loss, activist investor pressure)?
- Who should participate in the simulation (board members, CEO, CHRO, functional leaders)?
- What are the intended outputs of the simulation (decision playbook, communication plan, activation list)?
- How long should the simulation workshop run (half-day, full-day, multi-day)?
- Do you require role-players, scenario scripts, and a facilitator from our firm?
- Will outcomes from the simulation feed into other modules (e.g., emergency activation kit, dossiers)?
- Are there confidentiality or stakeholder-approval constraints for recording or distributing simulation outputs?
Build emergency interim-leadership activation kit
- Which roles should have pre-authorized interim plans included in the activation kit?
- What activation triggers should be defined (sudden departure, medical leave, legal restriction)?
- What elements must the kit include (activation checklist, communications templates, pre-approved interim candidates, delegation authorities)?
- Do you have pre-approved interim candidates and incumbents willing to serve temporarily?
- Are legal, compliance, or compensation approvals required in advance for interim assignments?
- Do you require rehearsals or tabletop activations to validate the kit?
- Should the kit include role-specific onboarding checklists for interims (access, key contacts, current priorities)?
Deliver leadership acceleration workshop series (3 sessions)
- Who is the target cohort for the workshop series (high-potential, first-time leaders, senior leaders)?
- Which competencies or outcomes should the three sessions prioritize (strategic thinking, stakeholder management, crisis leadership)?
- Preferred delivery format for each session (virtual interactive, in-person workshop, blended)?
- Do you require pre-work and post-session assignments or assessments to measure progress?
-
Mutual Commit
Finalize commercial and operational terms, confirm data access and executive sponsorship, and lock governance cadences and acceptance criteria.
Agreement Modules
- Statement of Work (SOW)
- Master Services / Engagement Agreement (MSA)
- Non-Disclosure Agreement (NDA)
- Data Processing & Access Agreement (DPA)
- Executive Sponsorship & Governance Charter
- Board Acceptance Criteria Statement
- Pricing & Payment Schedule
- HR System Integration & Access Consent
- Pilot Population & Rollout Sign-Off
- Change Order & Scope Control Procedure
- Termination, Transition & Data Return Plan
- Risk, Issue & Escalation Matrix
-
Deployment
Operationalize rollout with readiness checks, enablement, and outcome validation.
-
Pre-Deployment Readiness
Confirm talent data access, HR-system integrations, pilot populations, and owner availability required to begin execution.
Readiness Questions
Quick Read: Where Do We Stand Right Now?
- On a practical level, how ready do you feel to start a small succession pilot within the next 60 days?
- Who is (or will be) the executive sponsor we should engage with regularly?
- Which systems currently store the talent records, performance data, and succession notes we’ll need?
- Who on your team will act as the day-to-day owner for pilot delivery and decision tracking?
- How confident are you that we can secure the necessary data access and approvals within 2–4 weeks?
What Could Stop This Before It Starts?
- What single internal issue would most likely derail the pilot in its first 90 days?
- Are there specific stakeholders or functions that historically slow talent initiatives (e.g., legal, IT, finance, a specific business leader)? Please name them and why.
- How often have past HR/people projects been delayed by data approvals or security reviews?
- Which of these would you say is your biggest risk to timely execution?
- If we needed to escalate quickly, who has the authority to unblock cross-functional roadblocks?
If Your Data Could Speak, What Would It Tell Us?
- How surprised would your leadership be if an objective assessment of readiness showed a weaker internal bench than expected?
- Which data elements do you currently capture consistently for senior roles (select all that apply)?
- Where is the single source of truth for role definitions and accountability lines (if any)?
- Describe any regular talent review outputs you already produce (boards, exec summaries, readiness matrices). How often and for whom?
- Are there privacy or legal constraints we should know about before requesting individual-level talent data?
Who's Really Going to Run This—and Who Might Resist?
- If we handed the pilot plan to someone on your team tomorrow, who would most likely drive it forward and why?
- Which leaders are most likely to resist or deprioritize this work, and what typically motivates their resistance?
- How many hours per week can the named day-to-day owner realistically dedicate during pilot execution?
- Who would be the alternate owner if the primary person is unavailable?
- How would you describe the level of cross-functional support (IT, legal, finance, business leaders) for an initial pilot?
Small Tests, Big Answers: Designing a Pilot that Proves Momentum
- What is the smallest pilot we could run that would convince the board we’re making progress in 60–90 days?
- Which roles or populations would you prioritize for an initial pilot?
- What minimum sample size or coverage would your board accept as meaningful (e.g., top 10 roles, 30 leaders, 3 business units)?
- Which success signals would make you say the pilot was worth it after 90 days (select up to three)?
- What hard acceptance criteria would the board require to greenlight broader rollout?
The Integration Reality Check: How Fit Is Your Tech?
- Are your HR systems and data feeds stable enough to accept an integration without a significant IT rework?
- Do you have existing API tokens, integration teams, or a sandbox environment we can use for testing?
- How often is the talent data refreshed today (select one)?
- Who in IT/security needs to approve data access and how long do such approvals usually take?
- Are there vendor, MSA, or third-party constraints that could affect our ability to integrate (e.g., HRIS vendor approvals)?
What Would Tell You This Was Worth It?
- If we delivered the pilot and nothing else changed, what outcome would make the board say this was a success?
- Which measurable outcomes matter most right now?
- What time horizon does the board expect for visible results (e.g., immediate mitigation, 6 months, 12 months)?
- How would you like progress reported to the board or exec team (format and cadence)?
- What level of evidence will the board require to accept our governance playbook (e.g., role maps, case studies, pilot metrics)?
Commitments That Matter: What Will You Lock In Today?
- Which of these commitments is leadership prepared to make now to prevent the initiative from stalling?
- Would you be willing to sign a short data-access agreement to accelerate provisioning?
- How much executive time can sponsors commit to cadence (per month)?
- What is the minimum budget envelope you could allocate to launch a pilot (ballpark)?
- What internal approvals are required to move forward and how long do they typically take?
Start Window: If We Don’t Move Fast, What’s Lost?
- If we delay starting the pilot by more than 30 days, what concrete risks or costs increase for your organization?
- What is the earliest realistic date you could approve kick-off?
- Who are the three people we should invite to an immediate scoping meeting (name, role, and contact if possible)?
- What specific artifact or decision do you need from us before you can commit to a start date?
- Finally, what would make you personally feel confident we can begin and deliver value quickly?
-
Deployment Enablement
Schedule workshops, talent reviews, calibration sessions, and deliverable milestones with clear owners and sequencing.
-
Validation Checklist
Verify role mappings, bench assessments, development roadmaps, and governance processes meet agreed acceptance criteria.
Validation Questions
Quick Check — Where are we starting?
- How would you describe the current state of succession visibility across the organization?
- Who is the primary executive sponsor we should be working with for validation activities?
- What event triggered this validation effort?
- In one sentence, what outcome would make this validation effort feel worth it to your executive team?
If a key leader left tomorrow, who would really keep the lights on?
- Which 6–10 roles do you truly consider ‘critical’ — where an unplanned departure risks operations or strategy?
- For each critical role listed, how prepared is the internal bench on a readiness scale?
- Which critical roles have active, documented successors or bench assessments today?
- Tell us about one recent example where a vacancy in a critical role caused measurable disruption — what happened and how was it resolved?
What’s quietly putting your succession plan at risk?
- Where do you suspect the biggest blind spots are in your current succession approach?
- How reliable are your talent signals (performance ratings, readiness scores, flight risk indicators) for making succession decisions?
- What talent data sources do you currently rely on to assess readiness (select all that apply)?
- When you imagine the worst-case failure mode for your succession plan, what does that look like in practical terms?
Who actually needs to be convinced for this to stick?
- If we proposed a governance cadence, who would need to sign off for it to be authoritative?
- How would the board measure whether they ‘accept’ the succession framework we deliver?
- Tell us about a stakeholder who has historically resisted internal succession — what were their concerns?
- What level of executive sponsorship (time and visibility) can you realistically commit to sustain talent reviews after deployment?
How would you know we’re done — beyond a thumbs-up?
- What specific acceptance criteria would you require before the board signs off on the validated successor slate?
- Which measurables matter most for you to call this engagement a success within 6–12 months?
- How will you validate the quality of candidate readiness — what artifacts or evidence would feel credible?
- Describe the sign-off process you use for formal board acceptance — who signs, what documents, and what timeline?
Can your data and systems actually prove it?
- Which HR/talent systems will we need read-access to for validation exercises?
- How complete and current is the people data in those systems (titles, reporting lines, tenure, skills)?
- Who owns data access and who will be our day-to-day contact for data extracts or integrations?
- Are there regulatory, privacy, or vendor constraints we should know about before we request datasets?
- If system integration isn’t possible, are you able to provide secure extracts or anonymized samples for a pilot?
Do you have the bench and roadmaps to make the outcomes believable?
- How many identified successor candidates currently have individualized development roadmaps?
- What types of development levers are realistic for you to deploy in the next 6–12 months?
- Who will own ongoing development plans for successors once our engagement ends?
- Describe a time when a development plan meaningfully shifted a candidate’s readiness — what changed and how long did it take?
What will break the handoff — and how do we prevent it?
- When you think about embedding this as an ongoing discipline, what internal barrier worries you most?
- What governance cadence would realistically survive leadership changes—weekly, monthly, quarterly, or only annual?
- Who would be the nominated owner for each governance meeting (name/role)?
- If stakeholders disagree on a readiness judgement, what decision rule do you prefer (e.g., majority, exec line decision, escalation to board)?
- What budget or resourcing commitment is available for development activities identified through validation?
Practical close-out — locking the validation checklist and next steps
- Which pilot population should we validate first to prove the approach (e.g., top team, next layer, high-risk functions)?
- What timeline do you need for a first validation report and a board-ready summary?
- Who must review and sign the validation checklist before we present to the board?
- What concerns would cause you to pause after seeing our validation findings — and what evidence would ease that concern?
- Finally, what is the best way for us to keep you informed during the validation (weekly update, dashboard access, milestone reviews)?
-
-
Success
Review outcomes, hand off the governance playbook and internal owners, and track issues and improvements for ongoing talent review.
Success Reviews
- Executive Outcomes Review & Sign‑off
- Governance Playbook Handoff Workshop
- Pilot Talent Review Simulation & Readiness
- Continuous Improvement & Issue‑Tracking Forum (Recurring)
Issues & Enhancements
- Update playbook with any agreed process changes and publish versioned update.
- Confirm data/system access requirements and a path to provision them before the first talent review.
- Ensure owners are trained on templates, scripts, and acceptance checklist to run the pilot independently.
- Deliver finalized playbook with client amendments and version control label.
- Provide owner list with confirmed role responsibilities and contact details.
- Initiate provisioning tasks for required HRIS and data access with IT/HR owners.
- Share training artifacts (templates, scripts, calibration anchors) and schedule follow‑up coaching if needed.
- Pilot Scope, Success Signals & One‑sentence Current State
- Execute a simulated review to validate that owners can run the talent review and produce required decisions and artifacts.
- Identify and assign fixes for any data, calibration, or process gaps discovered during the simulation.
- Agree clear pilot acceptance criteria and a go/no‑go decision for broader rollout.
- Populate pilot dataset and confirm access for all reviewers.
- Assign owners to resolve any tooling/data gaps and deliver contingency workarounds.
- Produce pilot report summarizing decisions, rating distributions, and lessons learned.
- Confirm schedule and owners for full rollout or repeat pilot if acceptance criteria are unmet.
- Opening: One‑sentence Status & Metrics Snapshot
- Maintain a prioritized, owned backlog of improvements that reduce risk and operationalize the playbook.
- Ensure transparent tracking of issues and visible progress against agreed success signals.
- Keep governance cadence, reporting, and escalation mechanisms active and effective.
- Create and maintain an issues register with owner, impact, and due date for each item.
- Deliver a one‑page monthly dashboard of readiness metrics and issue status for executive review.
- Assign owners to top five improvement items and confirm delivery dates.
- Opening & Meeting Objectives
- Obtain formal executive sign-off against board acceptance criteria.
- Assign executive owners and confirm initial governance cadence and reporting requirements.
- Highlight any conditional items requiring short-term mitigation and agree owners and timelines.
- Issue formal sign‑off memo capturing acceptance criteria met and any conditions for closure.
- Assign and publish executive owner list for governance (names, roles, escalation path).
- Schedule first governance/talent review meeting and distribute pre-read materials.
- Document agreed mitigations for residual risks with owners and dates.
- Workshop Objectives & One‑sentence Future State
- Hands‑on acceptance of the governance playbook by designated internal owners.
- One‑sentence Current State
- Issue Log Review & Prioritization
- Playbook Walkthrough — Governance Flows & Decision Points
- Pilot Timeline, Milestones & Owner Responsibilities
- Root‑Cause Discussion for Top Issues
- Explicit Consequence & Measured Impact
- Run a Live Mini Talent Review (Simulation)
- Role Mapping & RACI Validation
- Improvement Backlog & Roadmap
- Calibration & Validation
- Data, Systems & Access Requirements
- Outcomes vs Board Acceptance Criteria
- Data/Tool Issues & Contingency Plans
- Remaining Risks and Mitigations
- Governance Calendar, Reporting, and Escalations
- Acceptance Checklist & Playbook Amendments
- Decisions, Actions, and Next Steps
- Owner Training: Templates, Cadence & Meeting Scripts
- Decision & Sign‑off
- Agree Pilot Acceptance Criteria & Go/No‑Go
- Confirm Governance Cadence & Next Steps
- Validation & Owner Commitment