Tier 1 Parts Supplier Sales
High-stakes purchases and complex multi-party buying decisions across consumer and commercial segments.
This interactive experience is the shipped product itself — the same application code customers run in production, mounted read-only in your browser over a real sample journey. Not a video, not a mockup: because the demo and the product are one codebase, it can never drift from the real thing.
Inside this journey
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Program Discovery
Align on program requirements, critical dimensions, timelines, stakeholders, and success signals to validate fit and priority.
Discovery Questions
Program snapshot: the basics we need to move quickly
- Tell me the program code or short name your team uses and the target SOP month and year
- Select the part number(s) in scope for this RFQ and mark which are highest priority
- Estimate annual peak volumes for each prioritized part and the launch month you are planning for
- Who on your team owns supplier selection, technical approval, and launch readiness (role titles please)
- Describe the RFQ package you issued, including drawing fidelity, material spec, required PPAP level, and any prototype expectations
Timing pressure and program gates, where delays actually hurt you
- If a supplier missed PPAP timing on this program, describe the immediate operational consequences your team would face and the single person or role who would be accountable
- Choose the delay threshold that triggers executive escalation for this program
- Walk me through the last time a supplier missed a gate for a program like this: what failed, how long to recover, and what stopped the supplier from meeting the timeline
- Point to the one timing failure that would make you stop awarding a supplier regardless of price
Critical part fit and manufacturability, the measurements that matter
- Identify the single critical dimension, test, or performance criterion that would disqualify a supplier even if their piece-price is lowest
- Select the target process capability and PPAP characteristics you require for the priority part
- Typically, how many prototype iterations and material test cycles do you plan before validating a supplier's manufacturing approach
- Walk me through the last tooling-related design change you required: why it happened, how it impacted timing, and who paid for the change
- Suppose a supplier's stamping approach requires a secondary operation to hit tolerance, would that alone rule them out and why
Capacity, logistics, and surge—how resilient must a supplier be?
- Where does your current sourcing plan fail when volumes surge or a tier above you changes schedule unexpectedly
- Select which capacity validations you require before award
- What is the acceptable amount of inbound safety stock in weeks per part for your JIT planning
- Rate the relative importance of plant proximity versus lower piece-price when making an award, 1 is price only, 5 is proximity only
- Suppose a supplier is within a three-hour truck drive but charges 5% more, what commitments or metrics would you need to see to prefer them over a cheaper offshore option
Competitive landscape, the other options you are weighing
- Who are you benchmarking this RFQ against today, including incumbent, offshore bidders, or internal make options (list roles or types, not company names)
- Select the alternatives still under serious consideration
- When internal make is on the table, name the functions that would own capital tooling and lifecycle cost signoff
- Point to one condition under which you would keep the incumbent instead of awarding a new supplier
- Has anyone on your team proposed solving this part internally rather than selecting an outside supplier
Commercial and acceptance gates that actually determine award
- Would you exclude a supplier who refuses to accept fixed-price escalation risk for raw material changes, and if not, what alternative contract mechanism would you accept
- List the APQP and PPAP milestones you require pre-award and their absolute deadlines
- Identify the commercial terms you consider non-negotiable (select all that apply)
- How often do you require supplier quality or capacity audits in the first 12 months after SOP
- Assuming a successful PPAP, name any remaining legal or commercial obstacles that would still block signature
Operational readiness and gating constraints we must surface up front
- List the facility qualifications, certifications, or specific machine capabilities that must be proven before you will approve a supplier
- Name the system owner for your material planning integrations and confirm whether API or EDI endpoints are available for new suppliers
- Outline audit windows, plant access rules, and visitor requirements we should plan for ahead of quoting
- Estimate the FTE commitment from your engineering and quality teams for supplier onboarding and the expected duration in months
- Is there any compliance, insurance, export control, or regulatory requirement that would prevent a new supplier from being approved now
Decision rhythm, stakeholders, and potential blockers
- In your procurement workflow, list the roles that must approve a supplier and the typical review times for each role
- When was the last time a cross-functional conflict delayed an award, what caused it, and how was it resolved
- Name the stakeholder who most often vetoes a supplier on quality grounds and indicate whether they can be engaged earlier for trial builds
- To what extent do your commodity managers use should-cost models versus market index pricing when scoring bids
- Would a corporate requirement for dual sourcing in the first 12 months prevent you from awarding a single-source contract
Launch success metrics and post-award expectations
- Point to the launch KPI that, if missed in month one, would trigger removal from the program
- Provide your target on-time delivery, first pass yield, and Cpk at SOP and at six months
- How often will ramp metrics be reviewed and which teams receive exception reports
- Outline the escalation path for a line stop caused by a supplied part, including time to containment and who authorizes controlled shipping
- List the remedial commitments you would expect from a supplier if launch misses agreed KPIs and indicate which of those would accelerate a corrective action plan
Next steps, timelines, and a decisive close
- If a supplier demonstrates the required PPAP performance in a pilot, what internal signoffs would you need and how quickly could procurement sign a contract
- Which documents or sample parts should we prepare and deliver within the first two weeks to accelerate evaluation
- By when do you want initial capacity confirmation and tooling tryout windows committed to keep your launch timeline intact
- Finally, what single barrier, if unresolved this quarter, would stop this program from moving forward
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Solution Experience
Translate buyer requirements into validated manufacturing approaches and scenario-based outcomes that demonstrate cost, quality, and delivery viability.
Solution Experience
- Solution Experience Session — Manufacturing Approach Validation
- Confirm the current state and its cost
- You confirm one preferred manufacturing approach that meets Cpk targets for critical dimensions and has a tooling timeline aligned with PPAP dates.
- Deliver a scenario workbook comparing cost per piece, estimated Cpk for critical dimensions, and lead-time to PPAP for the preferred and alternate manufacturing approaches within 5 business days.
- You agree the scenario outcomes on piece-price, lead-time to PPAP, and surge capacity are realistic and acceptable for commercial evaluation.
- Outline candidate manufacturing approaches
- Provide the RFQ critical dimensions, tolerance stack, and forecasted volumes including peak and surge scenarios.
- Show scenario outcomes for cost, quality, and delivery
- Share recent PPAP history or nonconformance reports for the incumbent part number to validate baseline risks.
- You and the seller agree the remaining evidence required before decision and commit to delivery dates for that evidence.
- Validate capacity, tooling timeline, and PPAP readiness
- Confirm the evaluation committee members and decision timeline for awarding the program.
- Confirm risk trade-offs and mitigations
- Forced validation, confirm this maps to your needs
- Agree remaining evidence and next steps
- Solution Experience Session — Manufacturing Approach Validation
- Solution Experience Deck
- Solution Brief — Validated Manufacturing Approaches
- meeting
- slides
- document
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Solution Scope
Define part scope, APQP milestones, tooling and prototype deliverables, capacity commitments, and measurable acceptance criteria.
Scope Configuration
- Deliver DFM-Optimized Tooling Package
- Build Progressive Die and Execute Tryout
- Manufacture Engineering Prototype Parts
- Produce Pre-Production Run and PPAP Builds
- Deliver PPAP Submission Package
- Provide Process Capability Data for Critical Dimensions
- Operate Just-In-Time Kanban Delivery
- Activate Surge Production Capacity and Overtime
- Supply Raw Material with Lot Traceability
- Integrate In-House E-Coat and Robotic Assembly
- Produce Net-Shape Stampings Eliminating Secondary Ops
- Provide Spare Tooling and Offsite Storage
- Manage Initial Production Containment and Rework
Scope Questions
Deliver DFM-Optimized Tooling Package
- Do you have 3D CAD models and PMI (product manufacturing information) for the part that we can use to drive DFM tooling design?
- Which critical GD&T callouts and specific dimensions must meet the tooling design review target Cpk or tolerance verification?
- How many cavities and what target cycle time (seconds per piece) should the progressive die tooling be designed to deliver?
- Who on your engineering team will provide formal DFM approval signatures on tooling drawings and PFMEA (failure mode and effects analysis)?
- When is the APQP (Advanced Product Quality Planning) tooling drawing approval milestone scheduled relative to planned start of production (SOP)?
- Are there special material or heat-treat specifications for dies, punches, or liners (for example H13, PVD coatings) that must be incorporated into the tooling package?
Build Progressive Die and Execute Tryout
- Do you require a formal die tryout report that includes first article measurements, cycle stability data, and visual defect logs?
- What target first-article dimensional tolerances should the tryout validate (list key dimensions and tolerances in mm or inches)?
- Specify the number of controlled tryout shifts and total pieces you want produced during tryout for process stability analysis.
- Who will attend the die tryout as authorized signers for tooling acceptance (role and contact)?
- Where should die tryout take place: at our plant tryout bay or at a third-party press trial location?
- Do you require gauge correlation or gauge R&R (repeatability and reproducibility) during tryout for critical dimensions?
Manufacture Engineering Prototype Parts
- How many engineering prototype assemblies do you need and by what target date for design validation tests?
- What test programs must prototypes support (for example dimensional validation, crash test, NVH, paint adhesion) and which lab/fixture requirements are needed?
- Do prototypes require production-intent material specifications (same steel grade or resin grade) or are alternate materials acceptable for initial runs?
- Who is responsible for updating engineering change notices (ECNs) from prototype findings into the tooling revisions?
- Will prototypes require kitted assembly and packaging to reflect production sequencing for validation trials?
- Do you anticipate prototype parts needing surface treatments (for example e-coat thickness, topcoat) that must be validated on prototype builds?
Produce Pre-Production Run and PPAP Builds
- How many pre-production pieces are required for production verification, tooling adjustments, and customer-run-off before PPAP?
- What specific run-rate and shift pattern should we use during pre-production to simulate mass production (pieces per hour and shifts per day)?
- Which inspection checkpoints and sample frequencies do you require during pre-production (for example 1 in 10 for critical dimensions, 100% visual on initial runs)?
- Who will sign off pre-production build acceptance and who is the designated contact for contained shipping or controlled shipment requests?
- When is the planned PPAP (Production Part Approval Process) submission window relative to SOP date (MM-YYYY)?
- What acceptance criteria will confirm pre-production build readiness for PPAP (for example dimensional FAI, material certificates, control plan sign-off)?
Deliver PPAP Submission Package
- Which PPAP submission level do you require (for example Level 2 sample submission with limited documentation, Level 3 full package)?
- What specific documents must be included in the PPAP package: dimensional FAI, material certs, process flow, PFMEA, control plan, capability studies?
- Do you require electronic submission of PPAP documents in a specific format (for example e-mail PDF, customer portal upload, APQP-4 format)?
- Who is the authorized signatory that will accept the PPAP package on your side and what role do they hold?
- How will you verify PPAP completeness on receipt (for example checklist: dimensional report, material certs, control plan, signed PSW)?
- Will you require a customer-witnessed PPAP review or are remote document reviews acceptable?
Provide Process Capability Data for Critical Dimensions
- Which critical dimensions require Cpk or Ppk targets and what numeric thresholds do you expect for each (list dimension and target)?
- What sample size and run conditions should be used for capability studies (for example 30 parts at steady-state run rate per cavity)?
- Do you require gauge R&R and measurement system analysis for the inspection gauges used on the critical dimensions?
- When will capability data be delivered relative to PPAP submission (for example with pre-production run report, or as a follow-on within 2 weeks)?
- Who will own review and acceptance of capability results and what is the escalation path if Cpk targets are not met?
- What acceptance evidence will confirm that process capability meets your requirements (for example Ppk >= target with stable control charts and documented corrective actions)?
Operate Just-In-Time Kanban Delivery
- How many kanban locations or assembly points must we support and what is the typical kanban card quantity per location?
- Which delivery windows and dock times does your OEM material planning require for JIT lanes (for example 0700-0900 inbound deliveries)?
- Do you require sequenced kitting to assembly line sequence or batch delivery by part number?
- What packaging specifications must be met for JIT supply (for example returnable racks, rack pitch, part orientation, protective covers)?
- Who is your logistics contact for inbound ASN (advance shipping notice) and EDI or portal transmissions?
- Do you require supplier-managed inventory (SMI) or do you prefer fixed weekly release schedules?
Activate Surge Production Capacity and Overtime
- For surge scenarios, what peak daily or weekly volumes must we be able to sustain (parts per day/week)?
- Which overtime multipliers and shift patterns are acceptable for surge production (for example 1.5x evenings, double shifts, weekend support)?
- Do you require formal surge capacity commitments in the contract with guaranteed lead times and penalty terms?
- Who will authorize activation of surge capacity and who is the emergency contact during line surges?
- How many extra tooling sets or backup presses should be reserved to support surge without impacting SOP lines?
- What lead time do you require for ramping to surge volumes from normal production (for example 48 hours, 1 week)?
Supply Raw Material with Lot Traceability
- Which raw material specifications must be met (for example steel grade, tensile spec, resin grade and supplier certifications)?
- Do you require mill certificates and full lot traceability back to the mill for each production lot?
- What incoming inspection criteria do you expect for raw materials (for example chemical composition, hardness, tensile, resin melt index)?
- Which restricted substances, plating or coating standards must be complied with (for example RoHS, specific e-coat chemistries)?
- Who is the nominated supplier quality engineer for material quality escalations and hold-release authority?
- Do you require single-supplier source control or are multiple approved sub-tier material sources acceptable?
Integrate In-House E-Coat and Robotic Assembly
- Which e-coat thickness, film weight, and bake parameters must prototypes and production parts meet for paint specification compliance?
- Do you require paint adhesion and corrosion test reports from our in-house e-coat line for PPAP?
- What robotic assembly takt time and cycle constraints must be supported to meet assembly sequencing and line balance?
- Will you require robot program backups, PLC program version control, and robot cell FAI before production release?
- Who will define assembly rework criteria and allowable cosmetic limits after e-coat and robotic assembly?
- Do you need part marking, 2D codes, or traceability labels applied after e-coat/assembly for serialized tracking?
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Mutual Commit
Finalize commercial and contractual terms, confirm PPAP acceptance criteria, delivery and surge commitments, and mutual obligations for program execution.
Agreement Modules
- Master Supply Agreement
- Purchase Order / Order Confirmation
- Pricing & Commercial Schedule
- PPAP & Quality Acceptance Criteria
- Capacity & Surge Commitment Annex
- Tooling, NRE & Capital Equipment Agreement
- Logistics & Delivery Agreement
- Program Governance & Change Control Agreement
- Warranty, Liability & Indemnity Schedule
- Intellectual Property & Tooling License
- Supplier Financial & Insurance Certifications
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Implementation
Operationalize production readiness, validation, and ramp to start-of-production.
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Pre-Production Readiness
Capture concrete readiness facts — plant qualifications, facility audit dates, tooling tryout windows, material approvals, and named owners before launch.
Pre-Deployment Questions
Environment and site access
- Which production sites (plant code and location) are in-scope for pre-production builds? List one site per line. (Needed to schedule audits, tryouts, and pre-prod builds.)
- Does each in-scope site currently hold the required quality certification for PPAP activities?
- Provide the scheduled facility audit date for each in-scope site in the format 'site: YYYY-MM-DD' or enter 'none' if not scheduled. (We use these dates to allocate audit teams.)
Tooling and tryouts
- Are all production tooling sets for this part released and available for tryout?
- For each in-scope site, provide the tooling tryout window(s) as 'site: YYYY-MM-DD to YYYY-MM-DD' or 'TBD'. (We will book press time and tooling engineers from these windows.)
- Who is the tooling owner(s) responsible for tryout acceptance and sign-off? Provide name and role for each tool or enter 'TBD'.
Materials and approvals
- Are final material specifications and primary sub-suppliers approved for pre-production?
- For any pending material or sub-supplier approvals, list item, approval owner (name and role), and target approval date as 'Item - Owner - YYYY-MM-DD', or enter 'none'.
People and timing constraints
- Who is the named program launch owner responsible for go/no-go decisions? Provide name and role. (This contact receives readiness escalations.)
- Are there scheduled plant shutdowns, capacity constraints, or blackout windows that will block tryouts or pre-production? If yes, list site and date ranges; otherwise enter 'none'.
- Is the logistics lane for pre-production builds (pre-prod shipments / carrier readiness) confirmed?
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Manufacturing Configuration
Lock exact manufacturing parameters, process capability targets, tooling settings, packaging specs, and logistics lanes the production team will use.
Configuration Details
Manufacturing Configuration — Core Production Parameters
- Enter the production plant identifier this configuration applies to (format: Plant-XXX; Default: Plant-001) — consumed by the Manufacturing Configuration module
- Enter the production part number this configuration locks (format: your ERP/part-number), consumed by the Manufacturing Configuration and Production Launch modules
- Primary manufacturing process for this part (select one) — consumed by process routing and tooling setup
- Target production rate (numeric units per hour) — Default: 1000 units/hour — consumed by capacity planning and takt calculations
Process Capability & Acceptance Targets
- Select the process-capability metric to enforce (consumed by Quality & SPC modules)
- Process capability target value for the selected metric (numeric) — Default: 1.67 — consumed by SPC checks and PPAP acceptance checks
- Final inspection gate type to apply before release to the buyer (select one) — consumed by Inspection & Release workflows
Tooling, Packaging & Logistics
- Tooling / toolset identifier to be used for production (enter tool ID as recorded in tooling registry) — consumed by Tooling and Maintenance schedules
- Primary tooling setting parameter and value (enter single value in format ParameterName=Value Unit, e.g., PressTonnage=450 kN or MeltTemp=220 °C) — consumed by machine setup recipes
- Packaging type for finished parts (select one) — consumed by Packing lists and Logistics instructions
- Primary logistics lane for finished goods delivery (select one) — consumed by Delivery scheduling and ASN rules
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Production Launch
Execute the launch plan with sequenced tooling tryouts, pre-production builds, quality run rates, and logistics coordination to reach SOP.
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PPAP & Go-Live Approval
Formal gate confirming PPAP submission and approval, process capability verification, plant audit completion, and go/no-go sign-offs before mass production.
Checklist items
- Submit completed PPAP package to the buyer
- Receive formal PPAP approval or conditional approval from the buyer
- Verify process capability for buyer-designated critical characteristics
- Complete and document production trial (run-at-rate) execution
- Close all open PPAP non-conformities and corrective actions
- Complete plant audit and obtain written audit acceptance
- Obtain first-off/tooling tryout sign-off for production tooling
- Publish and lock final production configuration documents
- Confirm material and critical sub-tier supplier readiness with committed releases
- Hold final cross-functional go/no-go readiness review and capture written decision
- Issue launch quality monitoring and escalation plan
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Program Success
Monitor launch outcomes against KPIs, track quality and delivery issues, and maintain a shared channel for continuous improvement and change requests.
Success Reviews
- Go-live Health Check (weeks 1-4)
- First Measurement Review (weeks 4-10)
- 90-day Performance Review
- Monthly Operational Review (ongoing)
- Quarterly Program Business Review
Issues & Enhancements
- Update the quality incident tracker with root-cause analyses and target closure dates for each open case.
- Archive or migrate incumbent data and publish confirmation of archival completion and access restrictions.
- Publish a remediation tracker for all open Solution Scope targets with milestone dates and verification checks.
- Schedule a tooling tryout or capability study for any critical dimension with Cpk below the target.
- Review last 30 days of delivery and quality metrics
- Ensure monthly metrics for on-time delivery rate and PPM are monitored and any regressions have an assigned remediation task.
- Keep the change request queue current with impact assessments and target resolution dates.
- Confirm no unmitigated supply or logistics risks exist that would impact the next production window.
- Re-confirm success criteria and owners
- Prepare a logistics incident report for any shipments that missed the on-time delivery target in the last 30 days.
- Publish updated impact assessments for all pending change requests and propose prioritization for the next review.
- Strategic KPI review versus Solution Scope targets
- Agree which KPIs meet Solution Scope targets and which require program-level interventions.
- Confirm capacity readiness for anticipated ramp or surge scenarios with specific dates and verification steps.
- Select and commit to the top three systemic improvements with measurable outcomes and timelines.
- Publish the quarter KPI dashboard with annotations against Solution Scope targets and distribute to stakeholders.
- Create a capacity verification checklist for the nominated surge resources and schedule verification windows.
- Draft implementation plans for the top three systemic improvements with milestone dates for the next quarterly review.
- All critical early-blocker items are logged with an owner and a target remediation date.
- Deployment deviations are documented and prioritized for root-cause analysis.
- Team confirms ownership for monitoring each success criterion recorded in Solution Scope.
- Publish the prioritized issue log for async updates before the next measurement meeting.
- Run a first-pass tooling parameter audit and submit deviations within 72 hours.
- Prepare a short narrative of early operational observations for distribution to stakeholders.
- Present first 30- to 60-day data
- Establish whether on-time delivery rate and PPM are trending toward the Solution Scope targets, or require escalated remediation.
- Document a timebound corrective action plan for each metric gap with confident resolution dates.
- Confirm the authoritative data source for each metric and the person responsible for reporting it each period.
- Produce a root-cause report for the top two drivers of elevated PPM within 7 days.
- Submit an updated delivery schedule and corrective actions for late shipments, with mitigation steps for the next 30 days.
- Provide a data extract and method notes for how on-time delivery rate is calculated from production and logistics systems.
- Recap acceptance criteria and measurement baseline
- Document which Solution Scope targets are met, which remain open, and the remediation timeline for each open item.
- Confirm incumbent system is either decommissioned or formally retained read-only and archival tasks are scheduled.
- Agree on the top three operational priorities for the next 90 days with concrete checkpoints.
- Open quality escapes and containment status
- Cost variance and material impact review
- Present 90-day outcome data
- Root cause diagnosis for each gap
- Deployment and tooling validation
- Log of change requests and impact assessment
- Identify unresolved performance gaps and remediation plan
- Capacity and surge readiness assessment
- Agree corrective action plan and timeline
- Early adoption and operational signals
- Prioritize systemic improvements
- Blockers and open issue log
- Confirm measurement cadence and data sources
- Short supply and logistics check
- Incumbent wind-down checkpoint
- Agree immediate remediation actions
- Agree next 90-day priorities and success checks