Why this location matters to you

• How did this site come onto your radar for EV charging? Options: Owner requested evaluation, Retail or tenant interest, Frequent customer feedback, Site identified by portfolio plan, Other
• Describe the primary business outcomes you want charging to deliver for this location over the next 12 months. Options: Increase customer dwell time, Attract new customers, Support fleet operations, Meet sustainability goals, Test a new site type, Other
• Who else in your organization will sign off on the commercial terms or performance targets? Options: Property manager, VP of Operations, CFO/Finance, Retail leasing, Sustainability lead, No one else
• Which customer types are you trying to attract with chargers, for example convenience shoppers, commuters, or fleet drivers? Options: Convenience/retail shoppers, Long-distance travelers, Commuters, Municipal or curbside users, Private fleets, Mixed use
• Estimate how many charging sessions per week you would need to justify dedicating parking to chargers. Options: Fewer than 20, 20–50, 50–100, 100–250, 250+
• Are there site-specific hours of peak activity that matter for charger availability and safety? Options: Morning commute, Lunch/afternoon retail peak, Evening commute, 24/7 traffic, Weekend peaks, No clear peak

What's already causing headaches on site

• If a failed or unreliable charger cost you a high-value customer visit, what would that look like here?
• Walk through the last time you had a major electrical outage or a long utility repair, what happened and who scrambled?
• How often do parking conflicts or employee parking take priority over guest spaces during peak times? Options: Almost every day, A few times a week, Monthly, Rarely, Never
• What are the recurring maintenance or contractor coordination problems that slow other capital projects on this property?
• Tell me which site conditions would force you to stop a charging project immediately, for example environmental restrictions, tenant opposition, or lost parking revenue. Options: Environmental permit denial, Major tenant opposition, Insufficient parking after build, No feasible electrical path, Unacceptable cost estimate, Other

Where revenue and cost expectations could be wrong

• Which key assumption about visits, session length, or pricing, if wrong, would sink the site's projected return? Options: Session frequency, Average session kWh, Average dwell time, Retail uplift per visit, Utility rate structure, Other
• Give a recent example of a revenue projection you relied on that changed after launch, what changed and why?
• Could utility demand charges or a time-of-use rate swing the economics into a loss, and do you have historical monthly kWh and peak demand data? Options: Yes, data available, Yes, data not available yet, No, low impact expected, Unsure
• To what extent are your expectations for revenue share versus lease fixed, and which internal team owns that tolerance? Options: Revenue share preferred, Lease preferred, Flexible, Finance owns decision, Operations owns decision, Real estate/leasing owns decision
• What single financial threshold would make you pause or cancel a project? Options: Payback beyond 7 years, Negative annual cash flow, Capex exceeding budget, Unacceptable lease terms, Other

Who signs, who blocks, and who does the day-to-day

• Who in your vendor approval chain has veto power on site modifications or long-term leases? Options: Property owner/REIT, Regional operations, Head of leasing, Corporate legal, Facility management, No single veto
• List the operational contacts we would need for construction access, ongoing maintenance, and emergency response, with the best contact method for each. Options: Facilities manager, Site operations lead, Security, Retail manager, Third-party property manager, Other
• When an on-site issue happens after hours, who receives escalations and what response time does your team expect? Options: On-call facilities, 4 hours, On-call facilities, 24 hours, Security only, No after-hours coverage, Other
• Name the departments that must be informed before scheduling disruptive work like concrete cutting or meter changes. Options: Facilities, Leasing/tenants, Operations, Security, Property management, City/municipal contacts
• Would a requirement for a dedicated on-site technician or vendor increase your willingness to host chargers? Options: Yes, definitely, Possibly, with cost sharing, No, not necessary, Depends on contract length

What other options you are weighing

• Tell us which external providers or internal approaches you are considering right now, including staying with your current operator or a self-managed build. Options: Incumbent operator, Another national operator, Local integrator/contractor, Self-managed by facilities, Do nothing / keep current setup, Other
• If you stayed with your current approach, what facts would have to remain true about uptime, cost, and customer attraction?
• Name the incumbent operator or in-house team assigned to this site today, and any contract end dates we should know. Options: No incumbent, Incumbent with expiring contract, Incumbent with long-term contract, Managed in-house
• Estimate the likelihood your team will try a short-term leased pilot before a long contract. Options: Very likely, Somewhat likely, Unlikely, Not an option
• Has anyone internally proposed building and managing chargers without an outside operator? If so, who owns that idea? Options: Yes, facilities, Yes, operations, Yes, sustainability, No one has proposed it, Other

Infrastructure gates and the timeline that really matters

• Identify the single infrastructure constraint that would block this project, for example meter capacity, transformer limits, or inability to get a new service. Options: Main service capacity, Transformer location, No available meter spot, Shared service with another tenant, Municipal supply limit, Other
• Provide the current main service size and meter arrangement, noting whether you share a service or have a dedicated feed. Options: Dedicated service and meter, Shared service on same transformer, Multiple meters on site, Unsure / need to check
• Do you have recent one-line drawings, site electrical plans, or utility point of contact information we can request? Options: One-line available, Aerial/site plan available, Utility contact known, None available
• Based on past projects at this site, how long has the utility taken to approve service upgrades or interconnection agreements? Options: Less than 4 weeks, 4–8 weeks, 2–4 months, Longer than 4 months, Varies widely
• Please identify the person or role who will own providing meter numbers, utility account access, and permission to release billing data. Options: Facilities lead, Property manager, Corporate energy manager, Third-party property manager, Not yet assigned
• Are there local permitting deadlines, tenant events, or seasonal constraints that should set hard milestones? Options: Yes, seasonal constraints, Yes, tenant events, Yes, permit windows, No hard constraints identified

Site layout realities that change the design

• Imagine we had to route power without cutting existing concrete or moving light poles, what design compromises would you accept and which are nonstarters?
• Provide a recent site plan or aerial map that shows parking counts, stall dimensions, curb cuts, and any known obstructions. Options: Uploaded site plan available, Can provide on request, No site plan available
• Report the approximate distance from the preferred charging stalls to the nearest transformers and switchgear. Options: Less than 30 feet, 30–100 feet, 100–300 feet, More than 300 feet, Unknown
• List any surfaces or landscape elements that are off-limits for trenching or digging because of tenant requirements or municipal rules.
• Describe how curbside pickup, delivery vans, or fleet vehicles will need access through the charging area and how you would prioritize access over charging operations. Options: Priority for deliveries, Priority for charging, Time-based access control, Dedicated lanes required, No special access needed

Permits, inspections, and safety sign-offs that gate energization

• Identify the single permit or inspection that has delayed your projects most at this jurisdiction, and how long did the delay run? Options: Building permit, Electrical permit, Fire marshal sign-off, Right-of-way/municipal, Utility permission to operate, Other
• Do you have a known fire marshal, planning, or building inspector contact, and can they pre-approve our scope before full plans? Options: Yes, contact available, Yes, but no pre-approval, No contact available, Unsure
• Give an example of a prior site inspection that failed, what failed, and what corrective work was required.
• Please list the approvals that must sign off before energizing chargers and the role or title that typically represents each approval.
• In your experience, what is a reasonable time window for your facilities or operations team to supply a named approver for safety sign-off once work is complete? Options: Same day, 48 hours, 1 week, 2+ weeks, Not yet assigned

Success metrics and reporting that matter to you

• Suppose the chargers increased visits but not average ticket size, how would you measure whether the installation is successful? Options: Uptime and reliability, Net new visits, Average session energy, Revenue per stall, Customer satisfaction, Other
• State the KPIs that must appear in the monthly report for you to maintain the partnership, for example uptime, session counts, and revenue share.
• Indicate the review cadence you prefer and which roles should attend from your side. Options: Weekly technical, Monthly commercial, Quarterly executive, Ad hoc on issues
• Share any uptime targets or SLA penalties that would be deal-breakers for you. Options: Uptime below 95%, Uptime below 98%, Unacceptable penalty structure, No SLAs acceptable, Other
• Outline the internal steps that would accelerate final approval should the pilot prove the numbers you need.

Next step decision and deal killers

• Call out the single site risk that would make you stop the project immediately. Options: No feasible electrical path, Tenant opposition, Permitting denial, Unacceptable capex, Parking loss unacceptable, Other
• Assuming we cleared that risk and a three month pilot hit your KPI thresholds, what could still prevent you from signing a full agreement that week? Options: Procurement timelines, Legal review length, Budget cycle timing, Need for board approval, Internal stakeholder objections, Nothing would stop us
• Point to the internal approval or document that typically takes longest to finalize after commercial terms are agreed. Options: Legal contract, Lease amendment, Capital approval, Energy procurement, Tenant consent
• State the timing you would need from us for a detailed proposal, site plan, and budget to present to your decision committee. Options: Within 1 week, 1–2 weeks, 2–4 weeks, Longer than 4 weeks
• Would you like us to coordinate a concise site walk with electrical and facilities leads in the next two weeks? Options: Yes, coordinate, Yes, but later, No, will provide plans instead, Not needed

• Charging Solution Walkthrough

• Confirm the current state and its cost
• You confirm the proposed charger power mix meets your utilization and cost constraints.
• Deliver a site-specific configuration and economics memo with recommended charger count, power per charger, and estimated utility upgrade scope and cost range within 5 business days.
• You accept the SLA uptime commitments and remedies as sufficient to protect revenue and customer experience.
• Map charger power options to your site
• Provide a draft SLA and O&M responsibilities document for review that reflects the uptime and remedy levels discussed.
• You agree that operational responsibilities and escalation paths are clear enough to proceed to detailed scope and estimate.
• Validate network features and uptime guarantees
• Provide recent utility bill(s), peak site load data, and typical parking dwell times to finalize the electrical sizing and forecast.
• Confirm operational responsibilities and escalation paths
• Confirm the list of decision stakeholders and the target decision date so the follow-up scope and commercial proposal match your timeline.
• Forced validation, confirm this maps to what you described

• Charging Solution Walkthrough
• Solution Experience Deck
• Charging Solution Brief

• meeting
• slides
• document

• Install DC fast chargers (50–350 kW)
• Install service transformer and switchgear
• Utility interconnection and metering installation
• Electrical distribution, conduit, and panel installation
• Charger civil works: pads, bollards, signage, striping
• Charger commissioning and site acceptance testing
• Network integration and roaming enablement
• Driver payment setup and RFID account provisioning
• Load management and power-sharing configuration
• 24/7 remote monitoring and incident dispatch
• On-site maintenance and field repairs
• Spare-parts inventory and warranty management
• Revenue-share settlement and monthly performance reporting
• Incentives, rebates, and financing enrollment

Install DC fast chargers (50–350 kW)

• Provide the desired charger power ratings (pick all that apply) and the target rated kW for each charger location. Options: 50 kW, 100 kW, 150 kW, 200 kW, 250 kW, 350 kW, Custom (specify)
• Which connector standards must be supported at each stall (for example CCS1, CCS2, CHAdeMO) and how many plug sockets per dispenser? Options: CCS1, CCS2, CHAdeMO, Combined (multiple standards), Single standard (specify)
• When are peak customer dwell periods expected at the site (weekday hours and weekend hours) to size simultaneous charging demand? Options: Morning (6–10), Midday (10–14), Afternoon (14–18), Evening (18–22), 24-hour / fleet operations, Variable - provide schedule
• Who will provide the site layout CAD or PDF showing planned charger stall locations, existing curbs, and electrical riser locations? Options: You will upload CAD/PDF, We will survey if CAD not available, No layout available, request site visit
• Confirm the minimum acceptable plugged-in power per session (kW) used for your site economics and utilization modelling. Options: >=50 kW, >=100 kW, >=150 kW, Custom (specify)
• Specify any environmental or enclosure requirements for chargers (NEMA/IK ratings, heated cabinets, extreme temperature derating). Options: Standard outdoor rated cabinet, Heated enclosure required, Cold-climate derating required, Indoor/covered parking, Other (describe)

Install service transformer and switchgear

• Estimate the existing site service nameplate: available voltage and available amps or kVA at the main service. Options: 120/208V 3-phase (amps), 277/480V 3-phase (amps), Unknown - provide recent utility bill or meter data, Other (specify)
• Which transformer configuration do you prefer or require (pad-mounted, pole-mounted, or customer-supplied inside transformer)? Options: Pad-mounted transformer, Pole-mounted transformer, Customer-supplied indoor transformer, No preference - assess by survey
• When selecting switchgear, indicate required features: fused feeders, remote racking, metering sockets, and space for future breakers. Options: Fused feeders, Remote racking, Integrated revenue meter socket, Spare breaker spaces required, No special features
• Who will secure the transformer pad or vault location and confirm setback/clearance requirements with local code enforcement? Options: You to confirm site setbacks, We will coordinate survey and site plan, Third-party civil contractor will confirm
• Specify required transformer capacity headroom as a percentage above projected peak EV load to allow future expansion. Options: 10% headroom, 25% headroom, 50% headroom, No headroom - fit to current load
• Indicate if a secondary metering cubicle or utility-owned transformer is mandated by the local utility tariff or interconnection agreement. Options: Utility mandates separate metering cubicle, Utility owns transformer, No utility mandate known - needs verification

Utility interconnection and metering installation

• Identify your utility account number and the billing name on the account for interconnection application purposes.
• Which service point type serves the site today: overhead service, underground service, or pad-mounted service from an adjacent transformer? Options: Overhead service, Underground service, Pad-mounted transformer, Unknown - needs survey
• When do you expect to submit the utility interconnection application and what is the utility's typical application lead time (weeks)? Options: <4 weeks, 4-8 weeks, 8-16 weeks, >16 weeks, Unknown - request utility coordination
• Provide the documents or utility confirmations that will validate permission to operate (PTO) and metering acceptance (for example signed application approval, meter set confirmation, or PTO letter).
• Specify whether the site requires a demand/interval meter, time-of-use meter, or separate revenue meter for the chargers to support billing and settlement. Options: Interval (demand) meter, Time-of-use meter, Separate utility revenue meter for chargers, Utility-required configuration (specify)
• Indicate who will fund utility upgrade costs and interconnection upgrade deposits if required by the utility application. Options: You will fund upgrades, We will fund upgrades and recover via agreement, Cost-sharing to be negotiated

Electrical distribution, conduit, and panel installation

• Provide the approximate linear distance (feet/meters) from the new transformer/switchgear to the first charger stall to size feeders and conduit runs.
• Which existing panels, if any, have spare breaker spaces or spare bus capacity that can be used for charger feeders (attach panel schedule if available)? Options: Main distribution panel - spare spaces available, No spare spaces - new panels required, Panel schedule not available
• Specify required conduit types and pathways (direct-buried feeder, directional bore under pavement, above-ground raceway, or existing duct bank). Options: Direct-buried feeder, Directional bore under pavement, Above-ground raceway, Use existing duct bank
• Indicate any site constraints for trenching or conduit runs such as 3rd-party utilities, landscaping, historic paving, or protected trees. Options: Third-party utilities present, Landscaping restrictions, Historic paving or special surface, No major constraints known
• Identify required cable ampacity or maximum breaker size you expect to deploy per charger in amps or conductor size (if known).
• Detail lighting, grounding electrode, and fault current considerations that are known from your electrical one-line diagram or utility short-circuit report.

Charger civil works: pads, bollards, signage, striping

• Estimate the number of dedicated charger parking stalls and whether stalls must meet ADA accessibility requirements. Options: 1-2 stalls, 3-6 stalls, 7-12 stalls, 12+ stalls, Include ADA stalls (yes/no)
• Which pavement work is required at each stall: sawcut/replacement, full-depth patch, asphalt overlay, or concrete pad for charger mounting? Options: Sawcut and patch, Full-depth replacement, Asphalt overlay, Concrete pad, No pavement work required
• When installing bollards and protective barriers, specify the number, spacing, and embedment depth required by your local building code or risk assessment.
• Identify required signage content and placement (charging only, time limits, pricing/QR code) and any local sign permit constraints. Options: Charging-only signage, Time-limited parking signage, Pricing/QR code signs, Permit required for signage
• Indicate required striping dimensions and paint type (thermoplastic, paint) and whether re-marking of adjacent spaces is required. Options: Standard paint striping, Thermoplastic durable striping, Re-mark adjacent spaces, No striping changes
• Describe lighting or CCTV requirements for each charger location for safety and commerce activation (lux levels or existing fixtures).

Charger commissioning and site acceptance testing

• Identify the commissioning window and preferred dates for energization testing and on-site functional tests. Options: Weekdays only, Weekends allowed, Flexible - provide date range, Fleet night commissioning preferred
• What acceptance criteria will confirm charger site acceptance: list required commissioning tests, minimum throughput or charge cycles, communication checks, and the role/title of the signatory for final acceptance.
• Select which commissioning tests you require from the standard checklist: insulation resistance, polarity, ground-fault testing, communication handshake to backend, payment transaction test, load bank or step-load verification. Options: Insulation resistance, Polarity check, Ground-fault test, Backend communications handshake, Payment transaction test, Load bank/step-load verification
• Specify the expected minimum uptime threshold in the first 90 days that you will use for initial performance validation (percentage). Options: 95%, 97%, 99%, Custom (specify)
• Indicate who will provide site access, keys, and lockout/tagout (LOTO) authorization for commissioning crews. Options: You will provide access, We coordinate with your site contact, Third-party facilities manager provides access
• Describe the reporting format you require for commissioning results (PDF commissioning checklist, CSV test logs, signed acceptance certificate). Options: PDF checklist, CSV test logs, Signed acceptance certificate, Online dashboard entry

Network integration and roaming enablement

• Provide the required OCPP or API version and backend endpoint details that the chargers must connect to for telemetry and command control.
• Which roaming partners or network-to-network integrations do you expect to be enabled at go-live (list partner categories or roaming platforms rather than brand names). Options: National roaming hubs, Regional roaming hubs, Fleet aggregator integrations, No roaming required at go-live
• When performing integration tests, what sandbox or test credentials will you provide for payment end-to-end and roaming session routing? Options: Test API keys provided, Sandbox account provided, No sandbox available - use live test mode
• Identify required cybersecurity or certificate standards for charger-operator communication such as TLS certificate pinning or mutual TLS. Options: TLS 1.2+, Mutual TLS required, Certificate rotation schedule required, No special requirement
• Indicate expected latency or telemetry update frequency (seconds/minutes) for session events and fault reporting to meet your operational dashboards. Options: Real-time (<5s), Near-real-time (5-30s), Periodic (1-5 min), Batch hourly
• Detail any mandatory data fields or data sharing agreements required for roaming reconciliation (session ID, kWh delivered, start/stop timestamps).

Driver payment setup and RFID account provisioning

• Select the pricing model you will offer to drivers at this site: per kWh, per minute, per session flat fee, or a hybrid model. Options: Per kWh, Per minute, Per session flat fee, Hybrid (specify)
• Which payment methods must be enabled at go-live (app payments, contactless cards, RFID card, fleet account billing)? Options: App payments, Contactless cards, RFID card provisioning, Fleet account invoicing
• Provide the RFID provisioning workflow you prefer: on-site registration kiosk, pre-authorized card drops, bulk RFID provisioning for fleet accounts, or mail-to-driver distribution. Options: On-site kiosk, Pre-authorized bulk provisioning, Mail distribution, Manual provisioning via portal
• Indicate tax and sales-receipt requirements for driver transactions (show tax line, include kWh delivered, include unit price). Options: Show tax line, Include kWh delivered, Include unit price, Provide receipt via email
• Identify whether you require user account validation (KYC) for fleet RFID cards or corporate billing accounts and the verification documents needed. Options: KYC required for fleet accounts, No KYC required, Limited verification only
• Detail the pricing override or promotional codes workflow you want available for the site (e.g., time-limited free charging, discount codes tied to POS purchases).

Load management and power-sharing configuration

• Indicate the maximum site-level demand (kW) you are willing to allocate to EV charging to stay within demand charge targets. Options: <100 kW, 100-250 kW, 250-500 kW, 500+ kW, No hard cap - recommend solution
• Select preferred load management approach: static power-sharing per port, dynamic load management based on real-time meter data, or utility demand response integration. Options: Static power-sharing, Dynamic load management (real-time), Utility demand response integration, Hybrid approach
• Specify the minimum acceptable power per port under a fully loaded condition (for example 50 kW minimum per active connector). Options: 20 kW, 50 kW, 75 kW, Custom (specify)
• Identify any building energy management system (BEMS) or onsite DERs (solar + battery) that load management must integrate with and provide the integration endpoint type. Options: BEMS integration required, Battery energy storage integration required, No onsite DERs, Integration to be scoped
• Detail expected peak simultaneity: how many vehicles do you expect to charge concurrently during peak periods? Options: 1-2 concurrent, 3-5 concurrent, 6-10 concurrent, 10+ concurrent
• Describe your preferred behavior under utility curtailment events: preemptive reduced power profile, queueing new sessions, or first-come-first-served throttling. Options: Reduced power profile, Queue new sessions, First-come-first-served throttling, Notify drivers and offer reschedule

24/7 remote monitoring and incident dispatch

• Specify the telemetry and fault codes you require to be reported to the remote monitoring platform (charger health, connector status, ground faults, temperature alarms).
• Select target incident response SLAs for remote triage and field dispatch after a critical fault is detected. Options: Remote triage within 15 minutes, Field dispatch within 4 hours, Field dispatch within 24 hours, Custom SLA (specify)
• Identify the escalation contacts and preferred notification channels for 24/7 alerts (email, SMS, phone, ticketing webhook). Options: Email, SMS, Phone call, Ticketing webhook/ITSM
• Indicate required uptime reporting cadence and minimum dashboard metrics to include (uptime %, mean time to repair, sessions per day). Options: Daily uptime, Weekly uptime, Monthly uptime, Real-time dashboard only
• Describe any required integration endpoints for incident management systems (provide webhook URL type or API spec if available).
• List any site safety or restricted-access procedures that monitoring/dispatch teams must follow before on-site intervention (badging, escorted entry).

• Master Services Agreement (MSA)
• Statement of Work (SOW)
• Site Hosting Agreement — Revenue Share or Lease
• Service Level Agreement (SLA)
• Payment Schedule & Milestone Agreement
• Indemnity, Insurance & Liability Addendum
• Utility Agency Authorization
• Commissioning Acceptance Certificate
• Data Sharing & Reporting Agreement
• Change Order Agreement
• Regulatory & Public Sector Procurement Rider (conditional)

• Go-live Health Check (weeks 1-4)
• First Measurement Review (weeks 4-10)
• Acceptance Gate Review (around day 90)
• Quarterly Operational Review (ongoing)

• Schedule the agreed maintenance windows and confirm field-service contact windows for the next quarter.
• Produce a documented acceptance decision with pass/fail status for each numeric criterion recorded in Site & Outcome Discovery.
• For any failed criteria, agree remediation tasks, deadlines, and verification steps so the acceptance loop is closed.
• Confirm the incumbent system has been decommissioned or retained read-only and that data migration or archiving is complete.
• Publish the acceptance record showing pass/fail per criterion and capture the buyer's approval record or named signatory where applicable.
• List remediation tasks for failed criteria with target completion dates and the evidentiary requirements for re-check.
• Deliver an incumbent wind-down report confirming contract termination or read-only retention, and the status of data archiving or migration.
• Performance trends and anomalies
• Ensure uptime percentage and average monthly revenue per charger remain on track or have an agreed remediation plan.
• Close persistent operational issues or move them into an agreed-resolution plan with target dates.
• Confirm the next quarter's maintenance schedule and any non-commercial site improvements to be executed.
• Publish the quarterly performance package including uptime, session volumes, utilization, and revenue reconciliation.
• Create and track remediation tasks for the top three recurring incidents with target completion dates.
• Re-confirm success criteria and owners
• Validated deployment checklist with any exceptions recorded and owners assigned.
• Clear remediation plan and schedule for all high-severity issues before the first measurement meeting.
• Confirm data sources and report access for the first measurement review.
• Distribute the completed deployment health checklist and outstanding-issue log for asynchronous confirmation.
• Open tickets for each high-severity incident with target resolution dates and include monitoring hooks for verification.
• Provide access to the raw session and uptime logs required for the first measurement review.
• Present first 30-60 day performance vs targets
• Determine whether charger uptime percentage and monthly session count per charger are progressing toward their targets.
• Document a prioritized remediation plan with milestone dates that leads to the acceptance gate.
• Ensure monitoring and reporting access is available to all owners for the acceptance evaluation.
• Share the full-session-level and uptime logs for the measurement window and a reconciled revenue report for the same period.
• Implement the agreed corrective tasks (for example firmware patch, network optimization, or signage change) and update the remediation timeline.
• Publish the acceptance gate date and required evidence package that will be reviewed at day 90.
• Restate acceptance criteria and numeric targets
• Open incidents and recurring problem analysis
• Root-cause analysis for variances
• Deployment validation checklist
• Present outcome data against each criterion
• Formal pass / conditional / fail determination
• Operational improvements and scheduling
• Early adoption signals and driver onboarding
• Corrective actions and acceptance timeline
• Confirm monitoring and reporting cadence
• Open issues, ticket triage, and immediate remediation
• Remediation plan for unmet criteria and timeline to close
• Revenue-share and billing accuracy check
• Incumbent system wind-down confirmation