Tell Us Who's in the Room

• Which of these best describes your primary role when evaluating workplace amenities like EV charging? Options: Facility Manager / Director of Facilities, VP / Director of Human Resources, Commercial Property Manager / Asset Manager, Sustainability Officer, Operations Manager, Other (please specify)
• Who else will be part of the decision-making group for this EV charging program (names and titles)?
• Which departments must sign off before any installation or commercial commitment is made? Options: Facilities / Engineering, HR / Benefits, Property Management / Asset Team, Legal / Risk, Finance / Accounting, Procurement, Other
• Who holds final budget authority for capital and who approves ongoing operating costs for amenity programs? Options: Facilities (capital & ops), Finance approves capital, Facilities approves ops, Property Management (capital & ops), Corporate (central finance approves both), Split—depends on amount (please describe), Other (please specify)
• How would you describe the general attitude of your leadership toward employee-facing benefits that require capital investment? Options: Very supportive—see as retention strategy, Supportive but budget-constrained, Neutral—must be justified by ROI, Cautious—avoid new capital unless required, Opposed unless mandated

If Charging Isn’t Solved, Who’s Paying the Price?

• When employees or tenants ask for workplace charging, who in your organization feels the most urgency—and why? Options: VP HR (retention/benefits), Facility Manager (operations/responsibility), Property Manager (leasing competitiveness), Sustainability Officer (emissions targets), Other (please explain)
• Have you lost (or nearly lost) a candidate, employee, or tenant citing charging availability as a reason? Tell us what happened and how it made the team feel.
• Relative to other capital projects this year (e.g., lobby refresh, HVAC, security), how high is workplace charging on the priority list? Options: Top priority, High but not top, Mid-tier, Low priority, Not considered
• If nothing changes, what is the realistic business impact in the next 12–24 months (select all that apply)? Options: Increased tenant turnover, Higher vacancy risk, Difficulty recruiting certain candidates, Employee dissatisfaction / benefits complaints, No measurable impact, Other
• On an emotional level, how worried are you about losing talent or tenants specifically because competitors already offer charging? Options: Very worried, Somewhat worried, A little worried, Not worried

What’s Already There That Helps—or Hides the Problem?

• How would you describe the garage or parking area where charging would go (pick the best fit)? Options: Enclosed multi-level garage, Surface lot, Underground garage, Structured parking with mixed tenants, Campus parking with multiple lots, Other (describe)
• Roughly how many parking spaces are in the candidate area, and how many are assigned vs unassigned?
• What is the current electrical service capacity or main service size for the building (if known)? Options: Unknown, Less than 500 kW, 500–1000 kW, 1000–2500 kW, More than 2500 kW, We have major distributed metering (describe)
• Are there existing contracts or relationships that could affect installation (e.g., preferred electricians, management company rules, parking operator agreements)? Please list and describe any constraints.
• Have you already run a tenant survey or employee benefits audit that mentions charging? If so, what were the key findings and participation rates? Options: Yes—detailed results available, Yes—high-level summary only, Planned but not run, No survey done

Who Pays, Who Uses, Who Controls—Let’s Make the Tensions Visible

• If you had to choose today, would the property prefer charging to be offered as a free employee benefit, billed to tenants, revenue-generating amenity, or a mix? Options: Free employee benefit (owner absorbs cost), Tenant-billed (each tenant pays), User-billed (employees/visitors pay per session), Revenue-share model with owner, Uncertain / need guidance
• Which billing and access policies feel most acceptable to your stakeholders (select all that apply)? Options: Per-user billing by credit card, Per-tenant master-billing with monthly invoice, Prepaid employee credits via payroll, Free for employees during work hours, paid for visitors, Priority for fleet vehicles or service vehicles, Other (describe)
• Have you experienced disputes between tenants or between tenants and building management over shared amenities? Share an example and how it was resolved.
• What level of control do you expect over who can charge (e.g., by tenant, by employee ID, by parking stall)? Options: Per-tenant only, Per-user/employee only, Per-space assignment, Mixed rules by time of day or use case, Unsure—need recommendation
• What concerns do you have about ongoing operations—maintenance, dispute resolution, software management—and who would own those tasks?

What Would ‘Good’ Actually Look Like for Each Team?

• If Facilities could define a successful EV charging rollout, what three operational outcomes would matter most? Options: Minimal electrical upgrades, Seamless vendor coordination, Low maintenance overhead, Clear ownership for repairs, Simple permit process, Other (specify)
• If HR could define success, which of these would they prioritize? Options: Improved recruiting metrics, Higher employee retention, Positive benefits perception, Clear employee communication plan, Cost-neutral to payroll benefits budget, Other
• For Property Management / Leasing, what outcomes would justify the spend? Options: Lower vacancy or faster leasing, Ability to charge premium rents, Improved tenant satisfaction scores, Competitive parity with submarket, Positive PR / sustainability claims
• Please attach or describe any numeric targets you have (e.g., retention % improvement, utilization % target, ROI timeframe, NPV threshold).
• Are there non-negotiable constraints we must design around (e.g., no exterior conduit visible, no daytime shutoffs, guaranteed parking allocations)?

What’s the Real Budget and Appetite for Risk?

• What budget range is available for initial deployment (equipment + installation) for the pilot area? Options: No budget yet / exploring options, Under $50k, $50k–$150k, $150k–$500k, Over $500k
• How comfortable is your organization funding necessary utility upgrades if they are required? Options: Fully comfortable—will fund upgrades, Somewhat—need cost sharing or incentives, Prefer that vendor/third party finance, Unwilling—upgrade costs must be avoided
• Would you be open to exploring incentive/tax-credit support and vendor-assisted financing to preserve capital? If yes, which options appeal? Options: Federal tax credit assistance, State/local incentives and rebates, Vendor financing/lease, Utility demand-response programs, None of the above / prefer straight purchase
• What level of operational risk is acceptable for a pilot (e.g., occasional downtime, phased rollout, limited SLA)? Options: High—experimental pilot acceptable, Moderate—limited downtime okay, Low—expect near-flawless operation, Very low—must meet strict SLA
• Describe any procurement or approval rules that would shape contracting (e.g., RFP required, vendor diversity targets, insurance limits).

How Will You Know It’s Working (and When to Scale)?

• Which of the following metrics would convince you the program is successful after 6–12 months? Options: Charging utilization rate (sessions per charger), Percentage of employees using charging, Tenant satisfaction/Net Promoter Score, Incremental leasing or renewal wins, Revenue or cost recovery metrics, Reduction in fleet emissions
• What reporting cadence and format do stakeholders expect (e.g., monthly dashboard, quarterly executive summary)? Options: Monthly dashboard with raw data, Quarterly executive summary and insights, Ad-hoc reports on request, Real-time portal access for stakeholders
• Which signals would make you expand the footprint (select all that apply)? Options: Sustained >60% utilization, Tenant demand increases, Positive ROI in pilot, Availability of incentives/credits, No significant electrical upgrade costs
• Who should receive routine performance reports and who needs executive summaries?
• If the pilot misses targets, what corrective actions would you consider (e.g., adjust pricing, reallocate stalls, increase marketing)? Options: Adjust pricing model, Change access rules, Increase employee communications, Pause expansion until issues fixed, Switch vendor/hardware

Decision Day: What Would a Smooth Yes Look Like?

• What is your desired decision timeline—from final proposal to contract signature? Options: Immediate (within 2 weeks), Short (2–6 weeks), Moderate (6–12 weeks), Longer (3+ months), Undetermined
• Who must sign the final contract and which stakeholders require review beforehand? Options: Facilities sign, Property Management signs, Legal must review, Finance must approve, Executive/owner sign-off, Other (specify)
• What documentation or assurances would you need to approve (e.g., permit plan, utility cost estimate, sample contract, SLAs, insurance certificates)? Options: Permit/engineering plans, Utility upgrade cost estimate, Service Level Agreements, Proof of incentives/tax credit support, Reference installations in similar properties, Other
• Are you open to a staged rollout (pilot first, then scale) and what would make you comfortable with that approach? Options: Prefer pilot then scale, Prefer full deployment, Depends on budget/ROI, Unsure—need vendor recommendation
• What are the likely deal-breakers that would cause you to walk away from a proposed solution? Options: Excessive utility upgrade costs, No per-tenant billing capability, Lack of access control features, Poor installation references, Unfavorable contract terms, Other (specify)

Practical Next Steps — What We’ll Need From You

• Which of these site documents can you share to speed assessment (select all that apply)? Options: As-built electrical one-line, Parking layout or CAD, Tenant roster and lease types, Previous tenant/employee charging survey, Utility bill history, None available yet
• Who will be our primary technical contact for site access, and what is their preferred contact method?
• Are there permitting or landlord-tenant rules we should know before scoping (e.g., parking allocations, historical building limits)?
• What would you like our immediate next step to be after this discovery (select one)? Options: Detailed site assessment and cost estimate, High-level feasibility and recommendation, Pilot program proposal, Internal review and follow-up meeting, Other
• When would be convenient for a 60–90 minute workshop to walk stakeholders through findings and options? Options: This week, Next week, In 2–4 weeks, In 1–2 months, TBD

Tell Me About Your Garage

• Which best describes your parking asset? Options: Underground garage, Structured multi-level garage, Surface lot, Mixed (structured + surface), Valet-operated or managed lot, Other
• Approximately how many total parking spaces are in the garage?
• How many levels does the garage have and what is the typical headroom (ft)?
• Which physical constraints exist that could affect charger placement? Options: Pillars/columns, Ramps that restrict layout, Low ceiling/headroom, Limited conduit or troughs, None obvious, Unsure / need survey
• How are spaces currently allocated between tenants, visitors, and building staff? Options: Assigned tenant stalls, First-come/first-served, Reserved visitor stalls, Dedicated fleet/staff stalls, Managed by third-party operator, Combination of the above
• Describe the garage’s typical peak occupancy windows (days, hours, events).
• Who is responsible for day-to-day garage operations? Options: On-site property manager, Building engineering team, Third-party parking operator, Facilities team at tenant/owner, Other

Are we unintentionally blocking EV adoption right now?

• If an employee told you they were considering leaving because there’s no workplace charging, what would that conversation look and feel like?
• What parking conflicts or complaints have you had in the last 12 months (unauthorized parking, access disputes, safety, etc.)?
• How often do parking problems escalate to HR or lease disputes? Options: Monthly, Quarterly, A few times a year, Rarely/Never, Unsure
• How confident are you that current signage and enforcement could protect designated EV charging stalls? Options: Very confident, Somewhat confident, Not confident, No enforcement in place
• Describe any informal or inconsistent parking practices (e.g., managers using reserved stalls, blocked access) that could affect charger reliability.

Who truly wins—or loses—when we add chargers?

• Imagine tenant A gets priority EV stalls—whose budget, lease terms, or politics would that most likely upset?
• Which tenant types occupy the building today? Options: Tech / Engineering, Professional services / Law / Finance, Healthcare / Clinical, Retail / Food & Beverage, Government / Nonprofit, Mixed-use, Other
• How many distinct tenant entities share garage access? Options: 1–3, 4–6, 7–10, 11–20, 20+
• Do leases include clauses about exclusive parking rights, cost pass-throughs, or alterations to common areas? Options: Yes — explicit clauses, Some leases mention parking policy, No — parking treated informally, Unsure / need to review leases
• Have any tenants offered to fund chargers, share costs, or expressed strong preference to pay for dedicated stalls? Options: Multiple tenants willing to fund, Single tenant willing to fund, No tenant funding interest, Unsure / need conversations
• Are there major tenants with sustainability/HR mandates that push for an accelerated timeline? Options: Yes — mandates with deadlines, Yes — informal targets, No major tenant mandates, Unsure

What’s hiding behind the meter that could change everything?

• If the electrical service cannot support chargers without a utility upgrade, how would that affect your willingness to proceed?
• What is the building’s electrical service size? Options: < 500 kVA, 500–1000 kVA, 1001–2000 kVA, > 2000 kVA, Unsure / need to check
• Is there a transformer dedicated to the garage or is the garage served from a shared transformer? Options: Dedicated transformer for garage, Shared transformer for building, No transformer on-site, Unsure
• Do you have as-built electrical one-line drawings, recent load studies, or interval meter data available for review? Options: Yes — full documentation available, Partial drawings and some meter data, No but can obtain, No and cannot obtain
• Which electrical constraints are most concerning to you? Options: Transformer capacity, Service entrance size, Available breaker/conduit space, Metering/submetering limitations, Time-of-use / demand charge exposure, Other
• Are there planned electrical or HVAC projects in the next 12 months that will affect available capacity? Options: Yes — confirmed projects, Planned but not yet budgeted, No planned projects, Unsure

Contracts, policies, and the politics — who calls the shots?

• If the project becomes politically charged between tenants or leadership, who will ultimately sign off and who could veto it?
• Who are the formal decision-makers for this kind of capital or operational change? Options: Owner / Asset Manager, Property Manager, Head of Facilities / Engineering, VP Human Resources, Tenant Board / Representative, Third-party parking operator, Other
• What procurement path do we need to follow (e.g., RFP, preferred-vendor single source, competitive bid, owner-approved partner)? Options: RFP / formal bid, Preferred vendor list, Single-source with owner approval, Informal procurement, Unsure
• Do existing vendor contracts (electrical, parking ops, maintenance) contain exclusivity or notice periods that could limit installer choice? Options: Yes — exclusivity clauses, Yes — preferred vendor but flexible, No binding vendor constraints, Unsure
• What internal concerns should we anticipate in stakeholder conversations (equity between tenants, billing fairness, disruption during construction)?

Tell me what your people said—truly

• If your tenant/employee survey results were a story, would it read like a quiet whisper, a clear request, or an urgent demand—why? Options: Whisper — low urgency, Clear request — actionable, Urgent demand — retention risk, No survey conducted
• Was the survey sample large and representative of commuter populations (by tenant/company/shift)? Options: Yes — statistically representative, Partially representative, Small or anecdotal sample, No survey done
• What were the top three drivers employees cited for wanting charging (pick or describe): retention, commute cost, sustainability, convenience, other? Options: Retention / talent, Reduce commuting cost, Sustainability / corporate goals, Convenience / commute time, Other
• Did respondents express a clear preference for free charging, subsidized charging, or market-rate pay-for-use? Options: Prefer free, Prefer subsidized, Willing to pay market rate, Mixed / no consensus
• Were availability, price, or reliability named as the biggest concern in the survey responses? Options: Availability (more stalls), Price (cost to employees), Technical reliability (uptime), Privacy/data concerns, Unsure / mixed
• Are you able to share the raw survey data or an anonymized summary to help us analyze demand patterns? Options: Yes — full dataset, Yes — anonymized summary, No, cannot share, Can request it internally

If we designed this perfectly, what would success actually feel like?

• If you could measure only one thing 12 months after launch, which KPI would prove we succeeded (utilization, retention, revenue, tenant satisfaction)? Options: Charger utilization %, Employee retention metrics, Net revenue from charging, Tenant satisfaction score, Sustainability impact / emissions reduction
• Which outcomes are highest priority for you right now? Options: Employee retention / talent, Tenant satisfaction / leasing advantage, Net revenue / parking income, Sustainability reporting, Operational simplicity / low-touch ops
• What target metrics or thresholds do you have in mind (e.g., utilization %, payback period, revenue per stall)?
• What is an acceptable timeline from approval to live operation for success to feel timely? Options: 0–3 months, 3–6 months, 6–12 months, 12+ months, Unsure
• What budget range would you consider realistic for achieving your preferred outcome, including potential utility upgrades?
• Which operational requirements are must-haves (e.g., per-tenant billing, access control, SLA for uptime, maintenance outsourced)? Options: Per-tenant billing, Role-based access control, Guaranteed maintenance SLA, Remote load management, Submetering / reporting, Other

What would break this plan before we even start?

• What is the single non-negotiable that would immediately kill this project for you or the owner?
• Which of the following risks concern you most right now? Options: Unexpected utility upgrade costs, Permitting or zoning delays, Lease/tenant opposition, Construction disruption to tenants, Operational burden on staff, Hardware reliability / warranty issues
• Have you experienced a similar project failure in the past? If so, briefly describe what happened and why it stopped.
• How much contingency (percentage of budget or extra schedule) would you be willing to allocate to address unknown electrical work? Options: 0–10%, 10–25%, 25–50%, 50%+, No contingency defined
• Who has the final veto if a tenant objects to cost pass-throughs or priority allocation?

Quick wins we can actually deliver

• If we could run a short pilot to convince skeptical tenants in 30–90 days, would you greenlight it? Options: Yes — ready now, Yes — with conditions, Maybe — need more info, No
• Which pilot format would you prefer to trial first? Options: 2–4 demo Level 2 chargers for 6–8 weeks, Single reserved charger for VIP/HR trial, Mobile fast-charger pop-up (1–3 days), Software-only demo (access + billing simulation), Other
• What minimal approvals or notices are required to run a pilot (owner approval, tenant notification, permits)?
• Are you willing to allocate temporary parking and communications support to run a pilot? Options: Yes — can allocate spaces and comms, Yes — limited allocation, No — cannot reassign spaces, Unsure
• What would a convincing pilot outcome look like to you (specific utilization target, survey lift, tenant commit)?

Where do we go from here—three practical next moves

• If you had to pick three actions that would maintain momentum, what would they be?
• Which of the following next steps should we start with? Options: On-site walkthrough and photos, Share electrical one-line and meter data, Run a focused tenant/employee follow-up survey, Develop a pilot proposal and budget, Prepare preliminary ROI and lease-impact memo, Other
• Who should be the primary point of contact for this project and who should be CC'd on progress updates?
• When would you like a detailed site-readiness proposal delivered? Options: Within 1 week, 1–2 weeks, 2–4 weeks, After initial walkthrough, Unsure
• What additional concerns or red flags should we address in the next conversation to make this decision easier?

Quick Grounding: Tell Us About Your Site

• What is the building name, address, and primary contact for facility/parking decisions?
• Which best describes your parking environment right now? Options: Enclosed garage (multiple levels), Open surface lot, Structured garage (single level), Shared public/tenant garage, Mixed-use (retail + office), Other
• How many parking stalls are in the employee/tenant zone that could be considered for charging? Options: <25, 25–50, 51–100, 101–250, 251–500, 500+
• Tell us briefly about the tenant mix and the profile of typical occupants (e.g., single large tenant, many small tenants, professional services, tech firm employee population).
• Have you recently run a tenant or employee survey that requested workplace charging? Options: Yes — actionable data available, Yes — informal/qualitative feedback, No, but anecdotal requests exist, No

Are You Comfortable Leaving Retention to Chance?

• If a competing building already offers free or premium charging, what could that cost you in tenant renewals or new-lead conversions? Options: Minor risk, Moderate risk, Major risk, we’ve lost leads, Unknown
• Can you share an example where a benefits gap (parking, amenities, commute options) influenced a hiring or leasing decision recently?
• How worried are your HR or leasing teams about losing high-value employees/tenants over benefits like charging? Options: Very worried, Somewhat worried, Not currently worried, Undecided
• If we could show a clear link between charging and retention/recruitment ROI, who in your organization would this change the conversation with?
• How soon would a credible solution need to be in place to meaningfully impact an upcoming lease renewal or hiring cycle? Options: <3 months, 3–6 months, 6–12 months, 12+ months, No firm timeline

Where Does the Pain Really Hit?

• What single operational pain around parking or tenant services would you say drives most complaints today?
• How often do disputes over parking allocation, EV access, or billing arise among tenants or between tenants and facilities? Options: Weekly, Monthly, Quarterly, Rarely, Never
• What has been the hardest technical constraint so far—electrical capacity limits, permitting delays, or integration with building access systems? Options: Electrical capacity, Permitting, Integration with access control, Parking layout, Budget constraints, Other
• When those problems happen, how does it typically feel for you as the manager—frustrating, overwhelming, embarrassing, or manageable? Options: Frustrating, Overwhelming, Embarrassing, Manageable, Depends on the incident
• How long has this set of issues persisted, and what temporary fixes have you tried?

If Charging Were a Benefit, What Would That Actually Deliver?

• What outcome matters most if you add workplace charging: employee retention, tenant revenue, sustainability metrics, recruiting, or another goal? Options: Employee retention, Tenant revenue generation, Sustainability/ESG goals, Recruiting competitive advantage, Facility modernization, Other
• What specific metrics would convince you the program is working (examples: utilization rate, kWh billed, reduction in vacancy, new lease signed)? Options: Utilization rate, kWh billed, Revenue per charger, Tenant satisfaction score, Reduction in vacancy/renewals, Other
• Do you have target KPIs or thresholds that would trigger broader rollout or further investment? Options: Yes — documented targets, Informal targets, No targets yet, Unsure
• How important is public-facing sustainability impact (reports, marketing) versus internal tenant/employee experience? Options: Primarily public ESG reporting, Primarily internal experience, Equally important, Not a priority
• Imagine three months after launch: what changes would make you say, 'That was worth doing'?

What Would Break the Plan—Let’s Name the Deal Killers

• What would be a non-negotiable blocker for your team (for example: required full utility upgrade, tenant opposition, permitting refusal)? Options: Utility upgrade required, Tenant opposition, Permitting refusal, Capital budget denied, Security/access conflict, Other
• Have you previously started and stopped a charging or infrastructure project? If so, what explicitly ended it?
• How sensitive is your capital budget to surprises from conduit, transformer, or metering costs? Options: Highly sensitive — deal breaker, Moderately sensitive — can absorb some, Flexible budget, Unsure
• Who typically owns the risk of utility upgrades or service extensions at this property today? Options: Owner/landlord, Tenant(s), Shared cost/negotiated, Utility incentive covers, Undecided
• If we surfaced a likely six-figure utility upgrade, what would you want to see before committing? Options: Incentive/tax-credit analysis, Phased installation plan, Third-party cost validation, Tenant cost-sharing plan, Decision escalation path

Who Has to Say Yes (and Who Needs Reassurance)?

• Who are the decision-makers and key influencers for charging at your site (list names/titles and primary concern for each)?
• Which stakeholder groups are most likely to push back—facilities, leasing, tenants, HR, or the board? Options: Facilities/engineering, Leasing/property management, Tenants, HR/People Ops, Finance/ownership, Board/executive
• How do these groups prefer to evaluate proposals—technical proof, financial ROI, tenant surveys, or peer references? Options: Technical proof (site analysis), Financial ROI model, Tenant survey evidence, References from similar properties, Pilot/POC
• What timeline do your decision-makers expect for approval once a recommended scope and cost are presented? Options: Immediate (days), 2–4 weeks, 1–3 months, 3–6 months, Longer
• Who will be responsible for communicating progress and resolving tenant policy disputes during deployment? Options: Property manager, Facilities lead, Third-party program manager, Joint (owner + provider), Undecided

How Do You Want Costs, Billing and Priority to Work?

• What billing model do you prefer for tenant/staff charging: per-kWh, time-based, flat subscription, or included in rent? Options: Per kWh, Time-based fee, Flat subscription, Included in rent/HOA, Free for employees, Hybrid
• Should billing and access be handled at the tenant level, department level, or individual user level? Options: Tenant-level allocation, Department-level grouping, Individual user billing, Mixed approaches depending on tenant, Undecided
• How do you want to prioritize access when demand exceeds capacity (first-come, reserved stalls per-tenant, paid priority, or time limits)? Options: First-come/first-served, Reserved stalls by tenant, Paid priority access, Time-limited sessions, Admin-assigned priority
• What level of transparency and dispute tools do you expect (detailed billing statements, dispute portal, tenant dashboards)? Options: Detailed invoices, Tenant dashboards, Dispute/resolution portal, Monthly summary only, Other
• Are there tenants or groups you already expect to subsidize or exempt from fees (executives, fleet, onsite services)? Options: Yes — executives, Yes — fleet vehicles, Yes — onsite service vehicles, No exemptions planned, Undecided

What Does 'Ready for Construction' Need to Look Like?

• Before we schedule contractors, what absolute approvals or documents must be in place (municipal permits, landlord sign-off, tenant agreements, utility service letters)? Options: Municipal permits, Landlord/owner sign-off, Tenant agreements, Utility service confirmation, HOA or board approval, Other
• What is the current status of permitting and are there known local code quirks we should plan for? Options: Permits approved, Permits applied for, Permits not started, Unknown
• Has the utility been engaged about load capacity/transformer availability and potential upgrade costs? Options: Yes — utility committed, Engaged but no commitment, Not yet engaged, Unsure who to contact
• How should we approach tenant communications and sign-off—centralized notice, tenant-by-tenant outreach, or through leasing teams? Options: Centralized property notice, Tenant-by-tenant outreach, Through leasing/relationship managers, Combination
• What parking allocations need to be formalized before construction (reserved EV stalls, visitor stalls, accessible stalls)? Options: Reserved EV stalls, Visitor charging stalls, Accessible/ADA-compliant stalls, No changes needed, Other

How Will You Know We Succeeded?

• What are the top three acceptance criteria that must be met at commissioning for you to sign off?
• Which short-term signals (first 30–90 days) would make you confident this is delivering value? Options: Target utilization achieved, Positive tenant feedback, Billing reconciliation success, No major technical issues, Energy management working under peak
• What long-term outcomes (6–18 months) would prove the program’s ROI to ownership? Options: Improved tenant retention, Additional revenue, Lower peak demand charges, ESG reporting benefits, Increased lease marketability
• How often do you want reporting and who should receive it (daily alerts, weekly ops, monthly executive summary)? Options: Real-time alerts, Weekly ops report, Monthly executive summary, Quarterly review, Ad-hoc
• Who will own ongoing issue tracking and enhancement requests after launch (facility team, third-party provider, tenant liaison)? Options: Facility team, Third-party provider, Assigned tenant liaison, Shared ownership, Undecided

If We Wait, What Do We Risk Losing?

• What would be the impact of delaying a decision by 3–6 months on leasing, hiring, or tenant satisfaction? Options: Minimal, Moderate, Significant risk of loss, Unknown
• What small, low-risk step could we take now to reduce near-term risk (pilot pods, tenant beta access, utility pre-qualification)? Options: Pilot cluster of chargers, Tenant beta program, Utility pre-qualification study, Detailed cost model, Stakeholder workshop
• If you were to greenlight a pilot today, what budget window and timeline would you realistically allocate? Options: < $10k — 1–2 months, $10k–$50k — 2–3 months, $50k–$200k — 3–6 months, >$200k — 6+ months, Need to discuss internally
• What remaining questions or evidence would you need from us to feel comfortable scheduling a site readiness visit?
• Who should we coordinate with to set that visit and what days/times work best for on-site stakeholders?

Tell Us Why This Came Up Now

• What triggered you to consider workplace EV charging today—was it a tenant survey, HR request, competitor move, or something else? Options: Tenant survey, HR request/benefit review, Competing building installed chargers, Sustainability target, Utility or code change, Other
• When the trigger happened, who raised the concern and how urgent did it sound at the time?
• How many tenant or employee responses indicated charging was a top‑three desired benefit (approximate number or percent)?
• How soon do you feel pressure to respond—are you measuring this in days, weeks, or months? Options: Within 2 weeks, 1 month, 1–3 months, 3–6 months, Unsure

If You Could Lose One Headache Overnight, What Would It Be?

• What single problem with your current parking or amenities would solving EV charging remove for you?
• Which of these operational issues worry you most about running a charging program? Options: Billing disputes between tenants, Access control and misuse, Ongoing maintenance & reliability, Utility upgrade costs, Administrative burden, Other
• How often do disputes or confusion around parking/amenities currently arise that could be amplified by charging? Options: Daily, Weekly, Monthly, Rarely, Never
• Tell us about a recent example where a parking amenity created tension—what happened and who had to intervene?

What Are You Really Afraid Will Happen If Nothing Changes?

• If a competing building offers free or seamless charging and you don’t, what’s the most likely business impact here? Options: Loss of tenants, Loss of prospective leases, Key employee departures, Negative tenant feedback, Little impact, Unsure
• Have you already seen any measurable signs—tour declines, lease negotiation concessions, or HR complaints—that point to this risk? Options: Yes—clear signs, Some indicators, No signs yet, Not tracking
• How would losing a specific tenant or hire feel for you professionally—what would it cost in time, credibility, or revenue?
• How long could you tolerate that risk before a decision must be made? Options: Immediate action, 1–3 months, 3–6 months, 6–12 months, Unsure

Where Does the Power Actually Live (And Will It Cooperate)?

• Which best describes your parking layout and surfaces where chargers would go? Options: Enclosed garage (structured), Surface lot, Multi-level garage with mixed ownership, Assigned tenant parking rows, Shared fleet/visitor zones, Other
• How is metering and electrical ownership configured today—single building meter, tenant meters, sub‑metering, or unclear? Options: Single building meter, Multiple tenant meters, Sub-metering present, Master-metered but unclear details, Unsure / not documented
• Do you currently know available spare electrical capacity (kW) on the panels feeding the parking area? Options: Yes—detailed capacity known, Partial estimate, No, needs assessment, Utility needs to confirm
• Are there planned electrical projects, equipment upgrades, or large new loads (e.g., HVAC, data center) on the horizon that could affect available capacity? Options: Yes—within 12 months, Yes—within 1–3 years, No planned projects, Unsure / need input
• Who currently holds the agreements with utilities and electrical contractors that would be involved in upgrades? Options: Property Management, Building Owner, Facilities Team, Third-party contractor, Unsure

How Do You Want Charging to Fit Into Daily Life Here?

• If we designed charging for this site perfectly, what would it allow tenants and employees to do that they can’t today?
• What are your top goals for a charging program—select up to three? Options: Employee retention/benefits, Tenant amenity for leasing, Direct revenue stream, Sustainability / emissions goals, Fleet electrification support, Compliance / code readiness
• Which access and billing model feels closest to your needs right now? Options: Per-tenant billing with pass-through, Building-managed amenity (free), Employee-paid per-use billing, Hybrid: free for employees, paid for visitors, Not sure—want options
• What utilization level (average daily sessions per charger) would make this investment feel justified for you? Options: >4 sessions/day, 2–4 sessions/day, 1–2 sessions/day, <1 session/day, Unsure
• Are there accessibility, security, or badge-integration requirements we must design for (e.g., tenant badge, parking permit, guest sign‑in)? Please describe.

Who Needs to Be Convinced—and How Do They Think?

• Who are the core decision-makers for this project (select all that apply)? Options: Property Owner / Asset Manager, Facility Manager, VP HR / Benefits, Legal/Compliance, Finance / Accounting, Tenant Representative, Other
• Which stakeholder is most likely to block the project if their concerns aren’t addressed, and why?
• What commercial information will your procurement or finance team require to sign off (cost model, ROI, capex/opex split, vendor references)? Options: Detailed ROI model, Capex vs Opex options, Tax credit/incentive estimates, Contractual SLAs and warranties, Installation timeline
• What internal decision timeline does the group follow—from proposal to signed contract? Options: < 2 weeks, 2–6 weeks, 6–12 weeks, 3–6 months, Longer / multi-stage
• Who will own day‑to‑day operations after install (property team, third‑party vendor, tenant-managed)? Options: Property Management, Facilities Team, Third-party operator (us), Tenant-managed, Undecided

What Would Make Us a No‑Brainer Partner?

• What are the non-negotiables you need from a charging provider to even consider moving forward? Options: Per-tenant billing, Robust load management, Simple tenant access controls, Guaranteed maintenance SLAs, Incentive/tax credit assistance, Hardware warranty
• How important is provider experience in commercial multi‑tenant parking versus low-cost hardware alone? Options: Critical—experience matters most, Important but balanced with cost, Price-driven decision, Unsure
• What proof points would you ask for in our proposal—site references, sample BMS integration, live software demo, or performance guarantees? Options: Site references in similar buildings, Live software trial, Third-party performance data, Case studies with ROI, Warranty & SLA contract terms
• Are you open to a small pilot to validate utilization and billing flows before a full rollout? Options: Yes—pilot preferred, Maybe—depends on scope, Prefer full rollout, Not sure
• What would make a pilot successful in your eyes—define one or two acceptance criteria we should guarantee.

Show Us the Edge Cases You Fear Most

• Which of these edge cases would create the most pain if they occurred post-install? Options: Tenant billing disputes, Unauthorized charging or misuse, Major electrical trip events, Hardware vandalism/weather failures, Permit or inspection failures
• Have you had past incidents (outages, disputes, warranty fights) that should shape how we design redundancy and support? Options: Yes—documented incidents, Anecdotal issues, No significant incidents, Unsure
• If per‑tenant billing misallocates charges, what remediation process would you expect and who would manage refunds?
• How tolerant are your tenants or HR for occasional downtime or reduced charging capacity during peak hours? Options: Not tolerant—must be reliable, Some tolerance with clear communication, High tolerance if cost savings, Unsure
• What contingencies would you like mapped for utility delays, permit rejections, or supply chain installation delays?

What Does a Realistic Rollout and Acceptance Plan Look Like?

• What sequence makes most sense for you—pilot first, phased rollout by parking zone, or full-site install at once? Options: Pilot then phased, Phased by zone/tenant, Full-site install, Other
• Which acceptance criteria will you use to sign off at commissioning (functional access control, billing accuracy, load management under peak, user communications)? Options: Access control verified, Billing flows tested, Load management validated, Permits and inspections passed, User communications sent
• Who will physically sign off on commissioning—name a role and how they verify it?
• What communications cadence and channels do you expect for tenant and employee onboarding (email, intranet, building lobby, signage)? Options: Email + intranet, In-person meetings + email, Lobby signage + QR codes, Tenant reps coordinate, Other
• How would you like to handle an initial acceptance period where small issues are logged and remediated before final payment? Options: 30-day punchlist period, 60-day performance guarantee, Acceptance with defined SLA credits, No formal acceptance period

Are You Ready to Measure Success—or Pivot?

• Which success metrics will determine whether this program is a win (utilization, retention impact, revenue, cost savings, emissions reduction)? Options: Charger utilization, Tenant retention rates, Revenue generated, Avoided utility upgrade cost, CO2 emissions reduced, Employee satisfaction
• How often would you want reports—weekly, monthly, quarterly—and which delivery format do you prefer? Options: Weekly, Monthly, Quarterly, Ad-hoc on request
• If utilization or revenue are below target in months 1–6, what corrective actions would you consider most acceptable (pricing change, reallocation of stalls, expanded marketing)? Options: Adjust pricing, Reallocate parking, Targeted tenant communications, Increase install density, Pause expansion
• Who on your team should be included in a monthly performance review and action planning session?
• What is a reasonable timeframe for you to decide to move forward after receiving a formal proposal from us? Options: Immediately upon receipt, Within 2 weeks, 2–6 weeks, Longer / budget cycle dependent