Industrial & Manufacturing Energy, Utilities & Sustainability Utility Regulation & Rate Cases

Utility Performance Rates

Long-cycle programs where regulation, capital, and grid reliability define the pace.

Example organizations in this space: Navigant (Guidehouse) Brattle Group Analysis Group Concentric Energy Advisors

This interactive experience is the shipped product itself — the same application code customers run in production, mounted read-only in your browser over a real sample journey. Not a video, not a mockup: because the demo and the product are one codebase, it can never drift from the real thing.

Inside this journey
  1. Executive Outcome Alignment

    Align executive goals, regulatory priorities, success metrics, and the buying-group stakeholders required for the engagement.

    Alignment Questions

    Quick context, in your words

    • Tell me briefly what prompted you to explore performance-based rates now
    • How many general rate cases or major filings has your utility completed in the last five years Options: 0, 1, 2, 3 or more
    • Which executive outcomes are non-negotiable for leadership in this effort Options: Protect allowed return, Limit revenue volatility, Improve reliability metrics, Support clean energy goals, Preserve affordability, Other
    • Who across your executive, legal, finance, and operations teams needs to be active in decision making for this engagement Options: Regulatory affairs, Finance, Operations, Legal, Strategy/Policy, Board or CEO office, Other
    • If you had to stop this work immediately, what single factor would make you do that

    If the commission rewrote the rules tomorrow

    • If the commission were to adopt metrics you did not design, what regulatory outcome would cause the most harm to your organization Options: Revenue shortfall greater than 1%, Mandatory targets that ignore weather or load, Penalties tied to data the utility cannot produce, New reporting windows that conflict with filings, Other
    • How much of the current rule language or staff guidance feels misaligned with your actual operations Options: Entirely misaligned, Partially misaligned, Mostly aligned, Fully aligned
    • Walk me through the recent orders, staff memos, or stakeholder positions that matter most to your next filing
    • Which specific metric categories are most contested in your jurisdiction right now Options: Reliability/outage, Customer satisfaction, Cost efficiency, Clean energy integration, Affordability, Safety, Other
    • What regulatory finding or piece of evidence would make you change course immediately

    Where metric design breaks operational trust

    • Which current or proposed incentive would most push operations to behave in ways you do not want Options: Heavy penalties for short-term outages, Strict load forecasting targets, Efficiency targets tied to spending reductions, Customer satisfaction tied to call center metrics, Other
    • Describe a recent decision in operations that would have been different if a proposed metric had been in place
    • How do you currently separate external drivers such as weather, economic activity, or distributed generation from measures of utility performance Options: Weather normalization, Statistical adjustment, Exclusions, Deadbands, No formal adjustment
    • Who in operations or engineering has raised the strongest technical concerns about the proposed metrics
    • If a single metric design decision would either earn regulatory support or trigger intervention from your board, which decision is it

    Where your data and systems could slow everything down

    • If a metric relied on interval meter data and outage timestamps, where does that data most often fail you today Options: Missing intervals, Time sync issues, Outage timestamps inconsistent, Data retention gaps, No relevant issues
    • Which systems hold the data we would need to validate baselines and targets Options: Meter data system, Outage management system, Customer information system, SCADA or ADMS, Billing or ERP, Other
    • Who currently owns access to those systems and who can authorize extraction for external analysis Options: IT, Operations, Regulatory affairs, Data governance team, Finance, Other
    • How would you rate the cleanliness and completeness of your historical performance datasets for the last three years Options: Mostly clean and complete, Moderate issues requiring transformation, Significant gaps needing reconciliation, We do not have historical datasets
    • If we asked for a continuous month of raw interval and outage data today, what would realistically happen Options: We could deliver within 2 weeks, We could deliver within 4 to 6 weeks, Access requires formal legal or procurement steps, We cannot provide that data

    What's getting in the way internally

    • Beyond data and modeling, what single organizational barrier tends to stall these projects inside your utility Options: Budget constraints, Competing regulatory priorities, Lack of dedicated project leads, Legal or procurement delays, Stakeholder disagreement
    • How often do legal or internal policy reviews delay filings or vendor work Options: Rarely, Occasionally, Often, Almost always
    • Describe the last time an external consulting engagement stalled and the top reason it did
    • If your team attempted to design and implement the mechanism entirely in-house, what timeline difference would you expect compared with using an external partner Options: Faster, Roughly the same, 6 months slower, 12 months or more slower, Unsure
    • What answer here would cause you to stop pursuing an external partner right now

    The other options you are weighing

    • Who else are you talking to or considering to help design or implement performance-based rates Options: Incumbent regulatory consultant, Large national consulting firm, Smaller specialized boutique, In-house team, Academic or policy partner, No one else, Other
    • What would have to be true about your current approach for you to keep it instead of changing
    • Has anyone inside proposed solving this without outside help and how far did that proposal get Options: Yes, fully proposed and approved, Yes, proposed but not approved, No internal proposal, Unclear
    • If the incumbent offered a lower cost but slower delivery, what tradeoffs would push you toward or away from them
    • Which single competitor feature or capability would make you choose them today

    Operational readiness and hard constraints

    • Which systems or approvals must be in place before our team can begin fieldwork Options: API access to meter data, Readable outage logs, Data sharing agreement, Security review completed, Dedicated IT liaison, None of the above
    • Do you currently have API or scheduled extract capability for the systems identified Options: Yes, APIs available, Yes, scheduled extracts available, Only manual extracts, No automated access
    • How many full time equivalents can you dedicate to this project during the first three months Options: 0, 1, 2-3, 4-7, 8 or more
    • Are there legal, procurement, or regulatory approvals that typically take longer than four weeks before data access or contracts can be executed Options: Yes, typically longer, Sometimes, Rarely, Not required
    • If data access slips by more than four weeks, how would that affect your target filing or implementation window Options: Minor impact, Move timeline by 1 quarter, Move timeline by 2+ quarters, Project would be paused

    Decision levers and realistic next steps

    • If a short pilot proved the recommended metric design, what would make you sign an engagement agreement that same week Options: Budget already approved, Executive sign-off secured, Data access already granted, Board support, Other
    • Which three decision criteria will matter most when choosing a partner Options: Technical credibility, Track record before commissions, Cost, Speed of delivery, Ability to operate with limited data, Local political experience, Other
    • Who is the final decision maker and what is the typical internal approval timeline for engagements of this size Options: Regulatory VP or designee, 2-4 weeks, CFO or designee, 2-6 weeks, Executive committee, 4-8 weeks, Board approval needed, 6-12 weeks, Other
    • What budget range would realistically cover the assessment, modeling, and initial implementation planning phases Options: Under $100k, $100k to $250k, $250k to $500k, $500k to $1M, Over $1M, Undecided
    • What would a successful first 30-day milestone look like to you
  2. Engagement Scope

    Define assessment and implementation boundaries, deliverables, decision gates, responsibilities, and acceptance criteria.

    Scope Configuration

    • Develop performance metrics and baselines
    • Build financial model of incentive impacts
    • Design incentive and penalty mechanisms
    • Structure multi‑year rate plan
    • Create earnings sharing mechanism
    • Prepare regulatory testimony and exhibits
    • Produce stakeholder briefings and presentations
    • Implement data collection and reporting schema
    • Deploy performance tracking dashboard
    • Establish internal performance management processes
    • Deliver first annual performance report
    • Recalibrate metrics for subsequent proceedings
    • Provide staff training on metric systems
    • Support regulatory negotiation and settlement strategy

    Scope Questions

    Develop performance metrics and baselines

    • Which historical operational metrics should we analyze to set baselines (for example SAIDI, SAIFI, customer minutes interrupted, customer satisfaction survey scores)? Options: SAIDI, SAIFI, Customer minutes interrupted, Customer satisfaction (CSAT/CI), Other
    • Provide the date range for historical data we should use (for example last 3 years, last 5 years) and note any specific outage years to exclude. Options: Last 3 years, Last 5 years, Custom range
    • Identify the primary data sources by system and owner required for baselines (for example AMI meter reads, outage management system OMS, billing system extracts, customer survey files). Options: AMI, Outage Management System (OMS), Billing system export, Customer survey database, Workforce management / crew logs, Other
    • Specify any prior commission orders or docket references that must constrain target-setting (provide docket numbers or rule titles).
    • How many customer classes require separate baselines (for example residential, small commercial, large industrial)? Options: 1, 2, 3, 4 or more
    • List external factors you want normalized for baseline calculations (for example heating/cooling degree days, major storm adjustments, pandemic-era load shifts) and indicate available normalization datasets. Options: Weather normalization (HDD/CDD), Major storm exclusion flags, Pandemic / event adjustment, Economic activity index, Other

    Build financial model of incentive impacts

    • Which financial scenarios should the model run (for example base case, high performance, severe storm downside) and how many plan years should be projected? Options: Base case, High performance, Downside with severe storms, Custom scenario
    • Specify the revenue ledger items the model must include (for example tariff revenues, riders, revenue decoupling adjustments, amortizations). Options: Tariff revenues, Riders and surcharges, Revenue decoupling adjustments, Amortizations / regulatory assets, Other
    • Identify the rate classes and billing determinants the model should map to incentive payments (for example residential kWh, small C&I demand, large C&I demand). Options: Residential kWh, Small commercial kWh, Large commercial/industrial demand, Transmission-level customers, Other
    • Provide the target incentive rate ranges you want tested (for example $/point, percent of revenue) or indicate if we should propose ranges. Options: We will provide target ranges, We would like you to propose ranges
    • Estimate the materiality threshold for net revenue impact that would trigger senior review (for example 0.5% of base revenue, 1% of rate base). Options: 0.25% - 0.5%, 0.5% - 1%, Greater than 1%
    • Who in your finance organization will validate model assumptions and provide historical revenue statements and billing determinants?

    Design incentive and penalty mechanisms

    • Describe acceptable metric deadbands and collars (for example plus or minus 5 percent band, floor/ceiling caps) based on your tolerance for earnings volatility. Options: Tight deadband (±2%), Moderate deadband (±5%), Wide deadband (±10%), Custom
    • List examples of incentive sharing curves you prefer (for example linear, stepwise tiers, tiered caps) or allow us to recommend. Options: Linear, Stepwise / tiers, Tiered caps, Other
    • Point to any prior commission constraints or past order language that prohibit specific penalty or incentive types (cite docket numbers where possible).
    • How should extraordinary events (for example declared emergencies, system-wide storms, force majeure) be handled in mechanism calculations? Options: Exclude events with storm flags, Apply predefined adjustments, Use normalization factors, Other
    • Name the stakeholder groups whose distributional impacts must be modeled (for example commission staff, consumer advocates, large industrial customers). Options: Commission staff, Consumer advocates, Large industrial customers, Municipal utilities / co-ops, Other
    • Indicate maximum annual upside or downside payment limits you consider acceptable as a percent of base revenue requirement. Options: Less than 0.5%, 0.5% - 1%, 1% - 2%, Greater than 2%

    Structure multi‑year rate plan

    • State the plan term lengths you will consider (for example 2-year, 3-year, 5-year) and any desired mid-term review points. Options: 2 years, 3 years, 5 years, Other
    • Detail desired escalation or true-up mechanisms for inflation and capital trackers (for example CPI escalation, capex trackers). Options: CPI-based escalation, Capex trackers, True-up windows, Other
    • Indicate any capital projects or cost categories that must be excluded from performance incentives (for example vegetation management, distribution capex, transmission projects). Options: Vegetation management, Distribution capex, Transmission capex, O&M categories, None
    • How will you treat forecast attrition and its effect on revenue requirement across the multi-year plan?
    • Who must sign off on the final multi-year plan before filing and at what governance level (for example CFO, CEO, board committee)? Options: CFO, CEO, Board committee, Other
    • Are deferred accounting or amortization proposals in scope for inclusion in the multi-year plan? Options: Yes, No, Require discussion

    Create earnings sharing mechanism

    • Name the earnings bands and trigger points you want modeled for customer-share/ shareholder-share splits. Options: Low/medium/high bands, Single threshold, Continuous sharing
    • Detail the split percentages at each band and whether caps apply on an annual or plan-term basis. Options: Customer-first split, Equal split, Shareholder-favoring split, Custom
    • Point out tax treatments or regulatory liabilities that affect net sharing amounts (for example deferred tax impacts, regulatory liability accounting).
    • Estimate the computational complexity you can support for quarterly versus annual true-ups (for example daily billing adjustments vs annual journal entries). Options: Quarterly true-ups feasible, Annual true-ups only, Prefer simplified annual true-up
    • Tell us which billing system or rate engine must receive adjustments data for true-up calculations (for example billing system, revenue management system).
    • Are there requirements to file the mechanism as a tariff sheet versus within testimony exhibits? Options: Tariff sheet, Testimony / exhibits, Both, Undecided

    Prepare regulatory testimony and exhibits

    • Enumerate the exhibits required by the commission format that we must prepare (for example testimony narrative, cost-benefit exhibits, calculation workpapers, revenue impact tables).
    • State the preferred level of detail for workpapers (for example cell-level formulas, annotated assumptions, source-data links). Options: Cell-level formulas, Annotated assumptions, Linked source data, Summary-level only
    • Confirm the authorized witness or subject matter expert who will be available to testify and note any scheduling constraints.
    • Explain whether confidential workpapers will require protective order handling and, if so, provide prior protective order language to mirror. Options: Protective order required, No protective order required, Undecided
    • Point to prior commission dockets or precedents you want cited to support the mechanism design (provide docket numbers where applicable).
    • How much time should we allow for iterative review cycles with your legal and regulatory teams before the filing deadline? Options: 2 weeks, 4 weeks, 6+ weeks, Custom

    Produce stakeholder briefings and presentations

    • Tell us the primary external stakeholders we must brief and the preferred meeting formats (for example commission staff workshops, consumer advocate roundtables). Options: Commission staff, Consumer advocates, Large customers, Municipal utilities, Other
    • Describe the target messages and level of technical detail appropriate for each stakeholder group (for example high-level for commissioners, workpapers for staff). Options: High-level commissioners, Technical for staff, Plain-language for consumer advocates, Mixed
    • Do you require specific visual assets for briefings (for example slide decks, one-pagers, data appendices)? Options: Slide deck, One-pager, Data appendix / CSV, Testimony excerpts, Other
    • How many stakeholder briefing sessions should be budgeted and at what phases (for example pre-filing, pre-hearing)? Options: 1-2 sessions, 3-4 sessions, Ongoing as needed
    • Note whether translation or accessibility accommodations are required for stakeholder materials (for example translated slides, large-print handouts). Options: Translation required, Accessibility accommodations required, None required
    • Clarify who will review materials internally and the expected turnaround for feedback.

    Implement data collection and reporting schema

    • Enumerate the data feeds that must be integrated (for example AMI interval data, OMS outage records, billing determinants, customer satisfaction survey results) and list expected file formats. Options: AMI interval data, OMS outage records, Billing determinants, Customer surveys, Other
    • Specify minimum data coverage and quality thresholds required before modelling (for example AMI reads for 90 percent of customers, OMS outage completeness of 95 percent).
    • Share the names and contact details of data owners and technical contacts for AMI, OMS, billing, and customer surveys, including current system administrators.
    • How frequently should each feed update the reporting schema (for example near-real-time, hourly batch, daily, monthly)? Options: Near-real-time, Hourly batch, Daily, Monthly
    • Outline the validation rules you require for raw AMI and OMS data prior to baseline calculations (for example negative-read filters, meter tampering flags).
    • What acceptance criteria will confirm data collection readiness for modelling (for example 90 percent AMI coverage, successful ingest of three months of OMS history)?

    Deploy performance tracking dashboard

    • Select which KPIs should appear on the executive dashboard and which should be analytic-only (for example SAIDI, SAIFI, CSAT, customer minutes interrupted). Options: SAIDI, SAIFI, Customer minutes interrupted, CSAT/CI, Load factor, Other
    • Determine the required refresh cadence for dashboard widgets (for example real-time, daily, weekly) and the authorized viewer roles. Options: Real-time, Daily, Weekly, Monthly
    • Assign which team or role will maintain access roles and who should receive admin privileges for the dashboard. Options: Regulatory team, IT / Analytics, Operations, Shared admin
    • Explain the visualization types you prefer for trend metrics versus distributional metrics (for example time series, box plot, heat map) and required export formats. Options: Time series, Box plot, Heat map, Bar / column, CSV / Excel export
    • Require reconciliation checks that the dashboard should perform against the financial model and workpapers (for example row-level sums, variance thresholds).
    • What acceptance criteria will confirm the dashboard is production-ready (for example authorized reviewer sign-off, live AMI connection, calculation variance under 2 percent versus workpapers)?

    Establish internal performance management processes

    • Determine which governance body will own ongoing metric stewardship (for example executive steering committee, performance office, regulatory compliance team). Options: Executive steering committee, Performance office, Regulatory compliance team, Other
    • Outline the meeting cadence, escalation path, and decision gate to be used when metrics deviate from targets. Options: Monthly cadence, Quarterly cadence, Ad-hoc as needed, Other
    • Assign responsibility for metric calculations, data-quality triage, and monthly reporting and name backup roles.
    • Explain the training requirements and job aids you expect for teams operating the metric systems.
    • Confirm whether service-level agreements between operations and reporting teams are required for data delivery timelines. Options: Yes, No, Require discussion
    • What out-of-scope boundaries should be documented for internal performance management (for example we will not perform system dispatch or control functions)?
  3. Engagement Agreement

    Execute the SOW, fee schedule, data-access authorization, and confidentiality terms needed to begin fieldwork and analysis.

    Agreement Modules

    • Master Services Agreement (MSA)
    • Statement of Work (SOW)
    • Fee Schedule and Payment Terms
    • Non-Disclosure Agreement (NDA)
    • Data Access Authorization
    • Data Processing & Security Addendum (DPA)
    • Regulatory Compliance Addendum (conditional)
    • Subcontractor and Third-Party Authorization
    • Change Order Agreement
  4. Assessment Working Sessions

    Run structured interviews, data collection, and stakeholder sessions to populate baselines, constraints, and operational context.

    Working Meetings

    • Engagement Assumptions and Data Inventory
    • Executive and Regulatory Stakeholder Interview
    • Operational Systems and Data Lineage Walkthrough
    • Financial and Modeling Inputs Workshop
    • Consolidated Baseline Synthesis and Approval to Proceed
    • Provide month level historical revenue, sales, and demand data for the agreed baseline period in the requested format.
    • Provide the data dictionary or schema exports for each system identified in the lineage map.
    • Document any planned system changes during the baseline period that could affect comparability.
    • Reconcile baseline financial statements and rate components
    • Agreed baseline financial assumptions and reconciliation approach for modeling.
    • Documented normalization methods and accounting conventions for incentives.
    • Finalized list of model inputs and sensitivity scenarios to be used in the assessment.
    • Confirm scope and engagement assumptions
    • Confirm the selected weather normalization method and provide the weather station or degree day source to be used.
    • Deliver any existing model templates or prior scenario outputs that should be referenced.
    • Present consolidated baseline package
    • Delivered and reviewed consolidated baseline package covering data, definitions, and financial inputs.
    • Documented list of open gaps with prioritized remediation deadlines.
    • Client acceptance to proceed to the formal assessment phase, or a written list of exceptions that must be resolved first.
    • Publish the consolidated baseline package and open gap register to the shared workspace within 48 hours.
    • Complete the remediation actions for critical data gaps by the agreed target dates and provide evidence of resolution.
    • Confirm acceptance or provide a written list of exceptions that block proceeding to the formal assessment phase.
    • Validated data inventory listing systems, datasets, owners, formats, and delivery deadlines.
    • Prioritized data request package with agreed timelines for critical datasets.
    • Documented list of access constraints and required approvals to unblock data delivery.
    • Provide the signed data access authorization form for the listed sources and systems.
    • Deliver a single consolidated data inventory spreadsheet including owner contact, format, and estimated delivery date for each dataset.
    • Identify any legal, privacy, or regulatory constraints that require redaction or special handling.
    • Confirm executive outcomes and success criteria
    • Documented executive outcomes and agreed success criteria for the assessment.
    • Prioritized list of candidate metrics with note of measurement risks.
    • Stakeholder map with named decision gates and required approvals for deliverable acceptance.
    • Provide the organizational chart with roles and contact points for the decision gate stakeholders.
    • Confirm the priority weighting of candidate metrics and note any metrics that are nonstarter for regulatory or operational reasons.
    • Share recent commission orders or staff direction documents referenced during the discussion.
    • Walk through end to end data flows by functional area
    • Data lineage diagram for each functional area that feeds proposed metrics.
    • Data quality ratings and an agreed remediation plan for critical gaps.
    • Agreed baseline sampling and validation protocol to be used in analysis.
    • Deliver representative sample extracts for the agreed baseline period for each critical dataset.
    • Review required assessment outputs and metric list
    • Agree normalization and adjustment methods
    • Review unresolved data gaps and constraints
    • Validate data definitions and calculation logic
    • Discuss regulatory posture and known constraints
    • Define candidate success metrics and priority weighting
    • Assess data quality and document gaps
    • Prioritize remediation tasks and set resolution dates
    • Inventory existing data sources and owners
    • Define incentive and penalty accounting conventions
    • Prioritize data access and set timelines
    • Confirm model input list and sensitivity scenarios
    • Obtain sign off to proceed to formal assessment
    • Map decision gate stakeholders and approval thresholds
    • Agree sampling and validation approach for baseline period
    • Confirm next steps for data requests
  5. Regulatory & Metrics Assessment

    Deliver the formal assessment: regulatory landscape review, metric selection, baselines and targets, financial modeling, and recommended mechanisms.

    • current_state
    • decision_readiness
    • success_criteria
    • desired_state
    • gaps
    • stakeholders
    • gaps
    • stakeholders
    • desired_state
    • success_criteria
    • decision_readiness
    • current_state
    • gaps
    • current_state
    • desired_state
    • success_criteria
    • stakeholders
    • decision_readiness
    • decision_readiness
    • decision_readiness
    • decision_readiness
    • decision_readiness
  6. Assessment Acceptance

    Formal client acceptance of the assessment deliverable — confirm findings, approvals, and trigger the agreed billing milestone.

    Checklist items

    • Receive signed assessment acceptance form from designated buyer approver
    • Upload final assessment deliverables to agreed repository
    • Buyer acknowledges receipt of deliverables
    • Confirm disposition of all open findings and exceptions
    • Obtain written confirmation on regulatory filing permissions or required redactions
    • Obtain executed data-handling and confidentiality confirmation for assessment materials
    • Confirm billing milestone authorization
    • Record acceptance and transition in the shared project plan
    • Hand off technical artifacts and access to delivery team
  7. Implementation Design Workshop

    Translate accepted recommendations into a practical implementation plan, reporting design, governance, and stakeholder communication strategy.

    Solution Experience

    • Implementation Design Workshop
    • Confirm the current state and its cost to your team
    • You confirm the draft implementation plan assigns owners, timelines, and acceptance criteria for each recommended metric.
    • Deliver a draft implementation plan within 5 business days that includes timeline, RACI, acceptance criteria, and reporting spec for the agreed pilot metrics.
    • You accept the reporting design prototype as sufficient to recreate assessment baselines and produce the required regulatory exhibits.
    • Translate recommendations into a draft implementation plan
    • Provide sample extracts for the two primary data sources identified in the assessment, covering the past 12 months, for validation of reporting fields.
    • Confirm regulator filing windows and any upcoming hearings or workshops that must be incorporated into the communications calendar.
    • You agree on a governance RACI and a stakeholder communications calendar that aligns with the next filing window.
    • Show the reporting design prototype using your data model
    • Define governance roles and the RACI for ongoing operations
    • You identify any remaining factual gaps that must be closed before a final decision to proceed to deployment.
    • Identify the internal data owners and provide contact details for two operational SMEs who can validate calculation logic in a follow-up session.
    • Confirm stakeholder communications and testimony plan
    • Validate that this maps to what you need
    • Implementation Design Workshop
    • Implementation Design Workshop Deck
    • Implementation Plan Brief
    • meeting
    • slides
    • document
  8. Deployment

    Lock readiness facts and configuration values before execution begins.

    1. Pre-Deployment Readiness

      Lock concrete readiness facts — data sources, owners, access, timelines, and regulatory filing windows required for execution.

      Pre-Deployment Questions

      Environment and site access

      • Which environments will the deployment need access to? (select all that apply) Options: Buyer production environment, Buyer staging/pre‑prod environment, Analytics / data lake environment, Regulatory reporting portal, Network/SCADA environment, Other (describe in next question)
      • For each environment selected above, who is the technical owner (name and role)? (so we can coordinate credentials, allowlists, and point-of-contact)
      • Are integration endpoints and service accounts for the selected environments provisioned and tested? Options: Already provisioned and tested, Provisioned but not tested — provide expected test date, Not provisioned — provide expected provisioning date

      Data and configuration

      • Which categories of source data will be required for metric tracking? (select all that apply) Options: Customer billing & usage, Operational telemetry / SCADA, Outage & reliability logs, Customer satisfaction / survey data, Financial / revenue ledger, Work order / operations logs, Other (describe)
      • Who is the authoritative owner for each selected data category? Provide name, role, and best contact (so we can request extracts and schema access)
      • Is historical data retained at the granularity required for baselines (hourly/interval, daily, etc.)? Options: Yes — full historical granularity available, Partial — some categories have lower granularity, No — required granularity not retained

      People and ownership

      • Who is the primary deployment sponsor (name and title) responsible for approvals and escalation?
      • Please confirm the named owners for these workstreams: data provisioning, IT & security access, regulatory filings, and operations readiness. List name and role per workstream.
      • Will the buyer provide a dedicated project coordinator available for regular stand‑ups and status management? Options: Yes — dedicated coordinator assigned, No — responsibilities split across roles, No — buyer needs vendor assistance to coordinate

      Timing and constraints

      • Are there regulatory filing windows, compliance gates, or blackout dates that constrain deployment or data cutover? If yes, identify the deadline/date and which submission it affects (so we avoid missed filings). Options: No filing windows or blackout dates, Yes — dates/deadlines will be provided below
      • Are there planned system maintenance windows, planned outages, or organizational blackout periods we must avoid? List date ranges.
      • What is the earliest target date the buyer confirms for deployment start? Options: ASAP — within 2 weeks, In 2–4 weeks, In 1–2 months, In 3+ months, Exact date will be provided below
    2. Configuration Details

      Capture exact configuration values the delivery team will use — data feeds, reporting formats, access roles, and integration endpoints.

      Configuration Details

      ENVIRONMENTS & ENDPOINTS

      • Enter the production reporting/analytics instance URL (format: https://...). This exact URL will be used by the Deployment build to push finalized reports and API calls. Default: https://prod.reporting.example.com
      • Enter the retention period for raw interval and meter-level data in days (numeric). This value is used by the Deployment build to configure data retention policies. Default: 365

      DATA FEED SOURCES

      • Primary category of source for interval/usage data (select one). This maps to the ingestion adapter the Deployment build will enable. Options: AMI / meter data system, Meter data lake / data warehouse, Billing system exports (flat files), SFTP file drop / data lake staging, Manual CSV upload (ad-hoc), Other
      • Enter the exact path, API resource, or SFTP directory name for the primary interval data feed (example formats: /data/intervals, api/v1/intervals, /incoming/intervals). Provide the identifier the Deployment build will use to configure the connector.

      REPORTING, FORMATS & SCHEDULES

      • Primary reporting export format for regulator/commission deliverables (select one). Default: CSV Options: CSV, Excel (.xlsx), JSON, Parquet
      • Reporting cadence for automated exports to the buyer or regulator (select one). This configures scheduled jobs in Deployment. Default: Monthly Options: Daily, Weekly, Monthly, Quarterly, On-demand

      ACCESS, ROLES & AUTHENTICATION

      • Authentication method for integrations (select one). The Deployment build expects only non-secret identifiers for these methods. Options: OAuth 2.0 (provide client ID only), SAML-based IdP (provide entity ID only), OIDC-based IdP (provide client ID only), API key (provide key name/identifier only), SFTP service account (provide username only)
      • Enter the integration identity name or client ID that identifies the integration user in the buyer's system (do NOT paste secrets or keys). Example: analytics-integration-client-id-123

      INTEGRATIONS & DELIVERY TARGETS

      • Select the target system or delivery method that should receive performance metrics and regulator reports (select one). This determines the Deployment output connector. Options: Buyer internal data warehouse / lake, Regulatory reporting portal (URL provided in environments), Shared SFTP folder (provide directory path separately), Third-party reporting portal, Secure email distribution (automated)
    3. Deployment

      Execute implementation: build reporting and analytics, operationalize performance tracking, prepare testimony and stakeholder materials, and enable internal governance.

  9. Sustain & Recalibration

    Monitor outcomes versus targets, manage issues and enhancement requests, and support metric recalibration in subsequent proceedings.

    Success Reviews

    • Go-live Health Check
    • First Measurement Review
    • Acceptance Gate — 90-day Outcome Decision
    • Monthly Operational Review
    • Quarterly Recalibration Workshop
    • Annual Performance and Recalibration Review

    Issues & Enhancements

    • Document a recommended recalibration package with quantified impacts and an owner for regulatory filing preparation.
    • Schedule data reconciliation and validation tasks for any disputed measurements.
    • Report current month metrics and variance
    • Operational causes for any metric deviations are identified and assigned corrective actions.
    • Enhancement backlog is prioritized and short-term work is scheduled or deferred.
    • Open tickets are reduced or re-scoped to maintain focus on high-priority fixes.
    • Record any approved enhancements in the backlog with business impact and delivery window.
    • Present quarterly trend analysis
    • Decide whether recalibration or deadband changes are warranted based on quarter-to-date evidence.
    • Reconfirm success criteria and owners
    • Confirm stakeholder notification and consultation steps prior to any filing.
    • Produce a recalibration memo that quantifies proposed target changes and their financial impact.
    • Update the reporting specification to reflect any agreed attribution or calculation changes.
    • Schedule stakeholder briefings and draft materials for the upcoming regulatory filing.
    • Present annual performance summary
    • Approve a coherent recalibration recommendation for submission in the next regulatory proceeding.
    • Confirm the financial and operational rationale for the recalibration and expected impacts on incentive payments.
    • Establish a clear filing timeline and owner list for regulatory deliverables and stakeholder outreach.
    • Finalize the recalibration proposal document and supporting analyses for inclusion in filings.
    • Prepare testimony, briefs, and stakeholder slides aligned with the recalibration recommendation.
    • Publish the annual performance report and circulate to named internal and external stakeholders per the communications plan.
    • All deployment acceptance criteria owners are confirmed and contactable.
    • A prioritized list of open issues with agreed resolution dates is recorded.
    • Schedule established for the First Measurement Review within the weeks 4-10 window.
    • Publish a go-live validation report listing integrations, data feeds, and known issues for distribution.
    • Log each open issue in the tracking system with a proposed owner and resolution date.
    • Confirm date and attendees for the First Measurement Review.
    • Present first measurement results versus targets
    • Determine whether SAIDI and outages per 1,000 customers are on track to meet targets or require remediation.
    • Document a prioritized corrective action plan with owners and completion dates.
    • Confirm next-data validation steps and timeline to the Acceptance Gate meeting.
    • Publish the first-measurement data package including raw feeds, calculation scripts, and variance analysis.
    • Open remediation tasks for each identified root cause with target dates and owners.
    • Validate and reconcile any suspected data quality issues before the Acceptance Gate meeting.
    • Restate acceptance criteria and numeric targets
    • Each acceptance criterion is recorded as pass, fail, or conditional with documented evidence.
    • Formal acceptance decision is captured with a named signatory and next steps for billing or milestone closure.
    • If applicable, incumbent system decommissioning plan is agreed and scheduled, including data archiving or migration.
    • Publish the acceptance decision record with supporting data and the named signatory.
    • Create remediation tickets for any failed or conditional criteria with owners and deadlines.
    • Confirm incumbent system status, archive or migrate data as agreed, and close fallback processes.
    • Update the operational issue tracker with remediation owners and deadlines.
    • Deployment and migration validation
    • Diagnose root causes for any gaps
    • Detailed review variance items
    • Financial impact and sensitivity analysis
    • Assess external factor attribution
    • Present outcome data against each criterion
    • Recommend recalibration for the next proceeding
    • Early adoption signals and usage patterns
    • Document pass or fail per criterion
    • Enhancement request triage
    • Agree corrective actions and owners
    • Propose recalibration options
    • Formal acceptance decision and named signatory
    • Confirm timeline to the Acceptance Gate
    • Ticket burn-down and owner updates
    • Open issues and blockers
    • Agree recommendation path and filing timeline
    • Agree filing schedule and stakeholder communications
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