Drilling Services
Capital-intensive extraction and processing programs where safety, regulation, and supply chain complexity define execution.
This interactive experience is the shipped product itself — the same application code customers run in production, mounted read-only in your browser over a real sample journey. Not a video, not a mockup: because the demo and the product are one codebase, it can never drift from the real thing.
Inside this journey
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Well Program Discovery
Align on drilling objectives, recent well performance issues (stuck pipe, tool failures, lateral placement), stakeholders, and measurable success signals.
Discovery Questions
Quick snapshot: the wells that changed your thinking
- Tell me about the last batch of wells you drilled that came in over AFE, including which failure modes showed up.
- How many wells in that batch exceeded budget and by roughly how many rig days each?
- When those issues occurred, who on your team was first to raise the alarm and how was it escalated?
- Estimate the average additional rig days and incremental cost per well caused by stuck pipe, tool failures, or placement misses.
- Which of those failure types would cause you to replace a vendor immediately if it continued?
Where the current approach breaks down
- If you could eliminate one recurring failure across your drilled inventory, which would shorten schedule and improve completion runnability most?
- Who in your organization is responsible for tracking MTBF, telemetry uptime, and dogleg severity for vendor performance?
- Describe how lateral placement variance has affected production or completion hardware runs on recent wells.
- Which performance metric, dogleg severity, MTBF, telemetry latency, or lateral placement variance, creates the most pressure from leadership?
- What single operational bottleneck would stop you from scaling a proven directional program to multiple pads?
The trade offs you are choosing right now
- Who on your leadership team is willing to accept short term schedule risk to improve long term reliability?
- How often do you approve performance based pricing versus day rate structures for directional campaigns?
- Estimate your current mean time between failures for directional tools in this basin and include the sample size used for that figure.
- List the top three criteria you use when comparing directional providers for tool reliability, telemetry quality, and crew expertise.
- If the pilot does not show measurable improvement on the first well, which internal governance step would likely cancel the rest of the campaign?
Operational readiness, in practical terms
- Name the single readiness gap that would prevent mobilization on your target date.
- Identify the role that signs the rig go no go and HSE approvals before mobilization.
- State the minimum number of spare directional tool sets and critical spares you require on site to meet your risk tolerance.
- List permits or local approvals that have historically added the largest lead time for mobilization.
- Given your mobilization window, would lack of rig or crew availability force a pause, or would you accept a revised schedule?
Field configuration details that actually change outcomes
- Assuming telemetry drops below your operational threshold mid run, what fallback decision prevents escalation to a stuck pipe?
- State the telemetry uptime target you require for real time steering to be acceptable, expressed as a percentage.
- Describe your acceptable mud weight window for the lateral and who on site can authorize changes during a run.
- Separate mandatory steering program parameters from negotiable ones and name the top two mandatory parameters.
- Do you have a defined escalation and fishing plan that the rig team must follow when torque or vibration exceed thresholds?
- Identify the role that can approve a same day configuration deviation yet still allow the run to be accepted by completions.
If things go wrong, what happens next
- Imagine a tool failure that requires fishing and adds two full days, what is your immediate decision rule about continuing versus sidetrack?
- Provide an estimate of the average cost per stuck pipe event in your recent wells, including fishing and rig time.
- Outline which contingency steps are preapproved on site versus those that require onshore sign off.
- In the past 12 months, how many fishing operations has your program executed in this basin?
- What single logistics or procedural failure would cause you to halt a campaign immediately?
The other options on your table
- Name the alternatives you are actively evaluating and what each promises to change for your well outcomes.
- For each alternative, indicate whether it is the incumbent contractor, a national provider, or an internal remediation program.
- Specify the performance threshold, for example MTBF improvement or dogleg target, that would keep you with your current provider.
- Has anyone formally proposed solving these problems with internal staff or capital investment instead of a vendor?
- Provide the name and role of anyone internally advocating for an in house program and the proposed source of funding.
How you will know the pilot worked
- Assuming a pilot matches your stated goals, name the final barrier that would still prevent immediate contracting.
- Select up to three acceptance metrics you require for a successful pilot.
- Enter threshold values for each chosen metric, for example MTBF +30% or dogleg below 3 deg/100ft.
- Specify the role or committee that must sign the acceptance certificate to release final payment or authorize follow on wells.
- Given a partial pass where some metrics exceed targets and others miss, indicate whether you would accept a weighted pass, partial payment, or require full compliance.
Operational constraints we must solve before we start
- Point to the single integration, data, permit, or tooling constraint you expect will be hardest to solve before mobilization.
- Do you have offset well logs, directional surveys, and mud logs in digital format ready to share with an engineering team?
- Share the role and contact details for the person who owns data release and can approve transferring offset well files.
- Summarize the state of your rig telemetry integration, including whether MWD/LWD real time streams are already routed to onshore teams.
- Are there permit windows, regulatory reviews, or local approvals that must be closed before engineered fluids or telemetry gear can be used?
- Give your best estimate of internal headcount available to support the campaign, for example onshore drilling engineers and coordinators.
- Declare whether unresolved constraints two weeks before mobilization would force a delay or require accepting higher operational risk.
Next steps and alignment
- Under what internal timeline do you expect a vendor decision to be final and who must agree to it?
- Select the preferred primary contact role for day to day coordination during the campaign.
- Choose your preferred cadence for progress updates during active drilling.
- Share the earliest mobilization date you could accept.
- Would you commit to a multi well follow on within the same quarter if the pilot meets all acceptance criteria?
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Operational Solution Walkthrough
Translate the buyer's offset well data into a shared plan showing how directional tools, MWD/LWD telemetry, and engineered fluids will reduce NPT and improve lateral placement consistency.
Solution Experience
- Operational Solution Walkthrough
- You confirm that the mapped tool, telemetry, and fluid actions address each failure mode identified in your offset wells.
- Confirm the current state and its cost
- Run the NPT reduction model using the provided offset well logs and deliver a line-item execution plan showing estimated days and cost savings before the follow-up meeting.
- Review offset well evidence and failure modes
- You agree that the modeled NPT and cost reduction is credible and sufficient to proceed to a pilot well decision.
- Provide complete offset well logs, mud reports, and recent run sheets for the candidate wells to be modeled.
- Confirm available rig dates and any operational constraints for a pilot well window.
- You agree the campaign acceptance criteria including dogleg severity target, MTBF threshold, and telemetry availability targets are appropriate for sign-off.
- Map directional tool and steering program to each failure
- Draft the pilot execution checklist including named owners, telemetry endpoints, and acceptance test steps and circulate for approval.
- Demonstrate telemetry and MTBF targets with modeled NPT reduction
- Present engineered fluids program tied to hole stability and cuttings transport
- Consolidated execution plan and acceptance criteria
- Validate the plan with you
- Agree next steps and commitments
- Operational Solution Walkthrough
- Solution Experience Deck
- Solution Brief — Operational Solution Walkthrough
- meeting
- slides
- document
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Well Program Scope
Define included services, tool and fluid selections, crew responsibilities, performance metrics (dogleg, MTBF, telemetry targets), and acceptance criteria for the campaign.
Scope Configuration
- Mobilize and Deploy Rotary Steerable System
- Operate MWD/LWD Telemetry and Real-Time Data Link
- Execute Directional Steering to Target Trajectory
- Supply and Maintain Engineered Drilling Fluid System
- Perform Hole-Cleaning and Circulation Sweeps
- Run Torque-and-Drag Mitigation Operations
- Provide Onsite Directional Driller and Field Engineer
- Provide Downhole Tool Maintenance and Spare Parts
- Conduct Fishing and Downhole Tool Retrieval Services
- Acquire LWD Formation and Trajectory Logging
- Transmit Real-Time Telemetry to Client Systems
- Support Completion Hardware Running and Standoff Control
- Deliver Well Run Data Package (trajectory, mud, torque)
Scope Questions
Mobilize and Deploy Rotary Steerable System
- Which rig types and rig specifications (top drive capacity, hookload rating, pump count) will your program use for rotary steerable mobilization?
- What rotary steerable system class and maximum torque and weight-on-bit capacity do you require for laterals over 7,000 ft?
- How many spare bottomhole assemblies and spare rotary steerable spares must be staged in-basin before mobilization?
- Who on your team is the authorized rig point of contact for tool rig-up checks and hydraulic hook-up prior to mobilization?
- When is the target mobilization date and what rig shift handover window should the mobilization plan accommodate?
Operate MWD/LWD Telemetry and Real-Time Data Link
- Where will the telemetry surface unit be located on the rig (for example doghouse, mud logging van) and what is its distance to the rig floor?
- Do you require specific MWD/LWD sample rates for inclination, azimuth, and gamma for geosteering decisions?
- Confirm the target telemetry latency range in seconds to your operations center for real-time steering decision making.
- Provide the expected integration endpoint for real-time telemetry (IP, DNS name, or integration endpoint) and any VPN or firewall constraints we must plan for.
- Specify whether you require telemetry redundancy (for example mud-pulse plus wired drill pipe) and which secondary path is preferred.
Execute Directional Steering to Target Trajectory
- List the plan view and vertical target corridors with measured depth, true vertical depth, inclination, and azimuth tolerances for each planned lateral.
- Estimate the acceptable dogleg severity in degrees per 100 ft for the campaign to meet completion runnability.
- Describe the steering program escalation steps you want if inclination or azimuth trends deviate from the plan by more than the allowed tolerance.
- Select the acceptable landing-position tolerance from the target pay zone measured in true vertical depth or lateral displacement.
- What acceptance criteria will confirm directional steering is successful for a well (specify dogleg threshold, landing tolerance, and an approved trajectory log format)?
Supply and Maintain Engineered Drilling Fluid System
- Choose the base fluid system and the target mud weight window in pounds per gallon for the lateral section.
- State the required polymers or additives for hole cleaning and suspension based on offset well lithology (for example high-clay or high-sand conditions).
- Identify the maximum allowable total circulating pressure at planned flow rates to avoid inducing losses in the lateral section.
- Quantify the solids-control configuration you expect onsite (number of shakers, desanders, centrifuges) for the campaign.
- Record who in your organization must approve changes to fluid weight or chemistry while drilling and the required approval timeframe.
Perform Hole-Cleaning and Circulation Sweeps
- Name the sweep volumes and sweep fluid compositions you want used prior to trips and at each casing point (provide in barrels or gallons).
- Enter the minimum combined annular velocity target in feet per minute you expect for effective hole cleaning in the lateral at planned flow rates.
- Outline the planned circulation and backreaming schedule for cuttings removal during long laterals, including any reciprocation steps.
- Assign the operational responsibility for confirming effective hole cleaning during sweeps: rig pump operator, field engineer onsite, or remote engineering support.
- Define the escalation steps if cuttings loading or torque and drag exceed pre-drill thresholds during circulation.
Run Torque-and-Drag Mitigation Operations
- Attach the expected maximum surface torque limits and the alarm thresholds that should trigger mitigation actions during drilling.
- Report the mechanical mitigation methods you prefer for high torque sections such as variable RPM, diluent sweeps, or torque-reduction subs.
- Measure which torque-and-drag metrics you want reported in real time for analysis (for example surface torque, block position, downhole torque estimate).
- Set the planned criteria for running remedial casing or liner actions if torque exceeds safe operational limits.
- Explain how you want casing wear and abrasive exposure to be monitored and mitigated across the campaign.
Provide Onsite Directional Driller and Field Engineer
- Include the minimum experience level for the onsite directional driller in years and basin-specific well counts.
- Provide the expected onsite coverage model for directional and engineering support (24/7 with two crews, day shifts with remote night support, or day shifts only).
- Select required certifications for field engineers such as well control level and H2S training that must be present onsite.
- Indicate the reporting cadence and format you want from the field engineer for every drilled section for example hourly PDF, real-time dashboard updates, or shift-end reports.
- Choose the escalation contacts and preferred contact method if the field engineer cannot resolve a downhole issue during a shift.
Provide Downhole Tool Maintenance and Spare Parts
- State the minimum spare parts list you require staged in-basin before the first run including BHA collars, RSS spare parts, MWD batteries, and telemetry antennas.
- Identify the mean time between failures MTBF threshold in hours per tool that you require as a contractual performance metric.
- Quantify your preferred spare tool replenishment lead time for in-basin shipping after a failed tool is diagnosed.
- Record whether you require onsite tool refurbishment capability versus sending tools to a maintenance facility for overhaul.
- Name preferred maintenance facilities or cities where you authorize tool overhauls to be performed if onsite refurbishment is not available.
Conduct Fishing and Downhole Tool Retrieval Services
- Enter the maximum acceptable non-productive time window for fishing operations before authorization to sidetrack the hole.
- Outline the fishing tool inventory and sizes you require to be available for typical lateral tool failures.
- Assign the approval authority for initiating a fishing run versus pulling out of hole for BHA recovery and who must sign off.
- Define the communication protocol and estimated mobilization time for specialist fishing crews when a stuck-pipe event is declared.
- Attach the acceptance criteria for a successful retrieval including required recovered parts list or log evidence to close a fishing event.
Acquire LWD Formation and Trajectory Logging
- Report the LWD logs required for geosteering including gamma, resistivity, density, neutron, and sonic and any minimum depth of investigation requirements.
- Measure the preferred logging interval by measured depth for formation evaluation and trajectory correction.
- Set the reporting frequency for tool face, inclination, and azimuth that you need for steering corrections while drilling.
- Explain how you want LWD quality control flags and bad-sensor markers to be reported in the log package for post-run analysis.
- Include whether you will provide offset-well petrophysical models or templates we must use for in-run correlation.
Transmit Real-Time Telemetry to Client Systems
- Specify the integration endpoint format you require for telemetry delivery such as MQTT, REST API, or secure SFTP and any required field names.
- Identify the telemetry performance targets you expect for planning purposes including target uptime and packet loss figures.
- Quantify the data fields and sampling rates to be forwarded to your integration endpoint and indicate if you will attach a schema.
- Record your preferred authentication and network method for the telemetry endpoint for example VPN credentials, IP allowlist, or token-based authentication.
- Name the recipients and escalation path in your operations center who must be notified of telemetry outages or degraded data.
Support Completion Hardware Running and Standoff Control
- Enter the completion hardware outer diameter and inner diameter restrictions and the standoff targets required to support running completion strings after drilling.
- Outline the acceptable casing wear and dogleg limits that would allow the completion hardware to be run without rework.
- Assign responsibility for verifying standoff and centralizer placement prior to running completion hardware.
- Define the verification logging or drift run required post-drilling before the completion run for example caliper, drift, or casing inspection.
- Report the expected deliverable format for the as-drilled verification to be handed to the completion crew for immediate use.
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Commercial & Contract Agreement
Finalize commercial terms, pricing model (day-rate vs performance), references, warranties, and mutual operational obligations.
Agreement Modules
- Master Services Agreement (MSA)
- Statement of Work (SOW)
- Pricing Schedule & Commercial Terms
- Performance Pricing Addendum
- Warranty & Reliability Commitment
- Acceptance Criteria & Payment Milestones
- Mutual Operational Obligations Annex
- Change Order Agreement
- Insurance & Certificate of Insurance (COI) Requirements
- References & Proven Performance Confirmation
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Field Deployment
Lock readiness facts, configuration values, and safety sign-offs before field execution.
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Pre-Deployment Readiness
Confirm rig availability, crew assignments, permits, spare-tool inventory in-basin, and logistical dates the field team depends on before mobilization.
Pre-Deployment Questions
Environment and site access
- Rig assignment status (select the option that matches the booking) — so we can schedule mobilization
- If a rig is confirmed, provide the rig identifier as listed in the booking (enter 'TBD' if not available)
- Primary site access contact and on-site permit liaison (name and role) — who the field team will meet on arrival
People and ownership
- Named owners for these workstreams: seller field lead, buyer operations lead, on-site HSE owner (enter 'unassigned' if not yet named). This assigns sign-off responsibility.
- Are the core field roles assigned for the first well? (directional driller, MWD tech, fluids engineer)
- Who provides field engineers and specialists on mobilization (this determines invoicing and travel arrangements)
Equipment and spares
- Spare-tool staging status for the first well (select one) — confirms ability to respond to common downhole failures
- If spares are partial or missing, who owns replenishment logistics (so we can schedule shipments and ETA)?
- Are critical escalation and fishing kits staged and maintenance-certified for immediate use?
Timing and constraints
- Permit and regulatory status for the site (select one) — required before mobilization
- Known schedule constraints or blackout windows (HSE, seasonal, surface access, tenant commitments) — enter 'none' if there are no constraints. (So we avoid scheduling conflicts.)
- Logistics and basecamp readiness: are transport, rig-up day access, and crew/equipment accommodations confirmed? If partially or not confirmed, name the logistics owner and next immediate action required.
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Configuration Details
Capture exact tool setups, telemetry endpoints, mud weight windows, steering program parameters, and escalation/ fishing plans the crew will use.
Configuration Details
Tool Hardware Configuration
- Primary downhole tool model identifier (enter the exact model code your crew will run; example format: RRS-XYZ-123). Default: Standard-rotary-steerable
- Tool assembly length in feet (numeric). Default: 30
Telemetry & Data Endpoints
- Is telemetry streaming enabled for this campaign? Default: Yes
- Telemetry endpoint type (choose the endpoint your field team will publish to). Default: Rig-based MWD telemetry endpoint (serial/UDP)
- Telemetry endpoint address (enter the non-secret endpoint identifier used by the rig integration; format: URL e.g. https://telemetry.example.com or IP:port). Leave blank if 'No telemetry' selected.
Mud & Fluid Window
- Minimum operational mud weight (ppg). Default: 9.0
- Maximum operational mud weight (ppg). Default: 12.0
Steering Program Parameters
- Steering dogleg severity (DLS) target in degrees per 100 ft. Default: 3.0
- Steering update frequency (choose how often steering corrections are applied/sent to the rig). Default: Every 1 minute
Escalation & Fishing Plan
- Primary escalation contact role (enter role/title that will receive technical/escalation alerts; e.g., 'seller field lead' or 'buyer drilling operations lead')
- Maximum acceptable time-to-fish mobilization (hours). This is the vendor maximum for mobilizing fishing resources to site. Default: 24
Inventory & Spare-Parts Staging
- Minimum spare tool count to stage in-basin (numeric). Default: 1
- Required spare parts list reference (enter document ID or URL where the in-basin spare-parts list is stored; format: https://... or internal-doc-id)
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Field Execution Plan
Execute the campaign with a sequenced plan, named owners, contingency tasks, and real-time communication protocols between the buyer, seller, and rig team.
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Rig & HSE Go/No-Go
Formal pre-job checklist: HSE approvals, tool condition verification, fishing contingency readiness, and named sign-offs required before drilling begins.
Checklist items
- Receive signed HSE pre-job permit
- Confirm regulatory permits and local authority approvals
- Complete downhole tool condition inspection and functional test certificate
- Verify spare-tool and fishing-kit inventory staged in-basin
- Perform end-to-end telemetry and communications test
- Validate mud/fluid system readiness and weight-window verification
- Execute lockout/tagout and mechanical isolation verification
- Confirm written fishing contingency plan and assigned recovery team
- Conduct pre-job safety and emergency response briefing with signed acknowledgments
- Obtain mutual Go/No-Go operational sign-off
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Campaign Success & Lessons
Review placement accuracy, NPT and MTBF outcomes, completion-runability metrics, and maintain a shared backlog for issues and enhancements.
Success Reviews
- Go-live Health Check (Week 1-4)
- First Measurement Review (Weeks 4-10)
- Acceptance Gate and Incumbent Wind-down (Around Day 90)
- Quarterly Operational Review
Issues & Enhancements
- Re-confirm success criteria and owners
- Determine whether placement accuracy and NPT hours per well are trending toward the targets recorded in Well Program Scope.
- Agree a corrective action plan with owners and dates to address the top contributors to any shortfalls.
- Deliver a root-cause analysis for any wells failing placement accuracy with recommended steering and fluids adjustments.
- Schedule spare-tool mobilization or maintenance actions aimed at improving tool MTBF and confirm dates in the logistics plan.
- Restate acceptance criteria and numeric targets
- Produce a documented acceptance decision for each criterion recorded in Well Program Scope with a named signatory.
- Confirm incumbent wind-down actions are agreed and scheduled so no team members continue work in the legacy provider environment.
- Publish the acceptance decision record including pass/fail per criterion, evidence links, and the named signatory.
- Execute incumbent wind-down tasks: archive or migrate legacy data, set read-only access where required, and close any renewal flags on the incumbent contract.
- Create remediation tickets for any failed acceptance criteria with owners and completion dates and add to the shared backlog.
- Trend analysis for MTBF and completion-runability
- Confirm MTBF and completion-runability rate are stable or improving relative to targets recorded in Well Program Scope, or identify corrective actions if not.
- Agree the top backlog priorities for the next quarter with owners and resolution dates.
- Update the shared backlog with priority, owner, and target resolution dates for the top three operational issues.
- Deliver a quarterly field performance summary including MTBF, NPT hours per well, placement accuracy trend, and completion-runability rate.
- All deployment validation checklist items are either verified complete or assigned a remediation owner and date.
- No open telemetry or tooling blockers remain unresolved beyond the next 7 days without an assigned owner.
- Publish the go-live validation report listing verified checks, outstanding issues, and assigned owners.
- Remediate any critical telemetry or integration failures and confirm resolution via the shared channel before the next review.
- Present first-period outcome data
- NPT and major incident review
- Root-cause diagnosis for variances
- Present final outcome data against each criterion
- Deployment and telemetry validation
- Document pass/fail per criterion and capture formal acceptance
- Early operational signals
- Backlog and enhancement request burn-down
- Agree corrective actions and owners
- Update shared backlog and acceptance timeline
- Open blockers and immediate risks
- Incumbent wind-down
- Field feedback and procedural improvements
- Agree remediation plan for any failed criteria
- Agree next quarter priorities and measurable targets
- Agree immediate remediation actions