R&D Partnerships
Inside this journey
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Customer Discovery
Align on program triggers, required accreditations, IP concerns, key stakeholders, success signals, and schedule/budget constraints.
Discovery Questions
Tell Us About Your Program
- What is the program or contract name and a one-line objective we should keep front of mind?
- What is your role and how involved will you be in day-to-day decisions for this engagement?
- What triggered the need for an external research partner today?
- How urgent is this work on a scale of practical priority?
- Which technical areas best describe the work you expect (pick all that apply)?
- Have you tried to solve this internally or with other partners before? Briefly describe what happened.
What’s Kept You Up at Night About This Program?
- If this program misses its goals, what will the real cost be—for the budget, the timeline, and for the team’s credibility?
- What are the single biggest technical unknowns or failure modes that keep you worried?
- Which of these failure modes is most likely to happen based on prior evidence?
- How do past program overruns or technical surprises still influence how you evaluate outside partners?
- On a scale from 1–5, how much psychological pressure is there to deliver—are leaders watching daily, weekly, or only at milestones?
- How do you emotionally weigh the choice between a fast hopeful prototype and a slower, risk‑reduced experiment?
Who Will Be Cheering—or Blaming—When This Delivers?
- Who are the stakeholders who must be convinced for this to move from pilot → funded program → deployment?
- Who has final authority to select a research partner and sign the SOW or contract?
- Which internal teams will need to provide inputs, samples, or access during the pilot?
- How often have key stakeholders shifted priorities mid‑program in the past 24 months?
- Tell us about one example where stakeholder misalignment cost time or budget—what happened and what would you change?
- How important is having a named technical lead from our side stay for the program duration?
Is the Timeline Real—or a Hopeful Target?
- Was the project timeline set to win a bid, meet a contract milestone, or to reflect technical de‑risking needs?
- Which dates are truly immovable (e.g., government deliverable, regulatory deadline)?
- How much contingency is budgeted for schedule slips?
- When your teams have missed schedules previously, what was the primary cause?
- If a pilot today revealed a new, costly risk, what is the decision path for buying more time or money?
- How would missing the next milestone change your organization’s next steps or funding posture?
Intellectual Property, Data & Controls — Where Are You Willing To Compromise?
- If forced to choose, would you prioritize retaining broad commercialization rights or getting faster, more open collaboration during pilot work?
- Which IP frameworks are acceptable to you (pick all that apply)?
- Are there data residency, export control, or classification constraints we must meet?
- What contract terms feel like instant deal‑killers to you on IP or publication rights?
- How do you prefer raw experimental data be delivered and archived?
- Have you previously negotiated a sponsored research arrangement—what lessons should we know up front?
What Will ‘Success’ Actually Look Like to Your Team?
- Imagine the pilot is complete and you are thrilled—what measurable signals led to that feeling?
- Which of the following acceptance criteria must be met for you to consider the pilot successful?
- What tests, standards, or accreditation bodies do we need to demonstrate compliance with?
- Who signs off on the Go/No‑Go after the pilot, and what evidence do they require?
- What downstream outcomes matter most after pilot success—licensing, internal scale-up, handoff to manufacturing, or sale to a prime?
- How would you like lessons learned and failure modes documented during the program?
Hidden Gates: Facilities, Security and Practical Constraints
- Do you expect work to be done in our facilities, yours, or a mix—and what is the real barrier to each option?
- Which accreditations or lab certifications are required for this work?
- What security clearances or background requirements must on-site staff meet?
- Are there chain-of-custody, sample handling, or disposal rules we should plan for?
- Do you have constraints on shipping samples internationally or between facilities?
- Would you want joint site visits and walkthroughs before the SOW is finalized?
Money, Contracts and Continuity—The Practical Tradeoffs
- If the program discovers additional work is required to meet success signals, who would fund the incremental scope?
- Which commercial models are acceptable to you for a pilot?
- What payment terms and invoicing cadence do you typically accept?
- How important is having staffing continuity (named PIs or technical leads committed for the program duration)?
- What procurement or contracting hurdles should we expect (e.g., flow-down clauses, FAR/DFARS requirements)?
- Have you worked with CRO-style research contracts before and what contract clause caused the most negotiation time?
The One Critical Question (Pilot Focus & Next Steps)
- What is the single critical technical question the pilot must answer to justify continued investment?
- What would be the minimum viable set of experiments or milestones that would convincingly answer that question?
- What is your target pilot duration and are there immovable windows for tests or samples?
- What deliverables do you need at pilot close to make a Go/No‑Go decision (e.g., raw data, independent report, prototype, test certificate)?
- What would make you say ‘we should start this pilot next week’—what factors must align?
- What's the best next step right now to move this conversation forward?
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Solution Experience
Use the customer’s critical technical question and failure modes to map a pilot feasibility path that confirms outcomes and de‑risking milestones.
Experience Meetings
- Solution Experience Kickoff — Problem & Success Signals
- Failure Modes & Acceptance Criteria Workshop
- Pilot Feasibility Plan — Experiments & De-risking Milestones
- Technical Feasibility Review — Tools, Data & Staffing
- Pilot Approval & Governance Gate
- Ensure a contingency plan and escalation path are in place before pilot start.
- Document necessary lab, security, and data requirements to execute the pilot.
- Ensure each milestone's success is directly tied to reducing the stated consequence and proving the future state.
- Seller to deliver a Pilot Experiment Matrix (experiments, success thresholds, measurement plan) within 3 business days.
- Customer to confirm experimental constraints (e.g., sample limits, access windows) and approve the milestone sequence.
- Reserve required lab time and instrumentation for the first milestone and confirm security/clearance needs.
- Draft a preliminary pilot budget and resource list for customer review.
- Confirm Lab & Facility Fit
- Confirm lab and instrument availability and any constraints that would affect execution.
- Agree a defensible data capture, validation, and custody process for pilot evidence.
- Establish staffing assignments and a continuity plan to avoid knowledge loss.
- Introductions & Meeting Objectives
- Seller to confirm instrument reservation times and calibration schedules.
- Assign named personnel (primary and backup) for each experiment and publish contact list.
- Define and publish the data schema, storage location, and access controls for pilot results.
- Customer and seller to agree contingency cost cap and decision triggers for invoking contingency.
- Recap: Current State, Consequence, Future State
- Obtain formal approval to execute the pilot with agreed scope, metrics, and milestones.
- Establish governance structure, reporting cadence, and decision owners for go/no-go gates.
- Ensure commercial and legal items that block execution are identified and either resolved or scheduled for resolution.
- Customer to sign the pilot SOW and release initial funding or formal go-ahead.
- Seller to publish the Pilot Execution Plan (schedule, owners, experiment matrix) and calendar invites for milestone reviews.
- Legal/commercial owners to resolve any outstanding IP or licensing items flagged before the first milestone.
- Set the first milestone review date and required evidence package to be delivered.
- Produce a single-sentence Current State statement agreed by customer and seller.
- Document measurable consequences (cost, time, risk) tied to the current state.
- Agree a one-sentence Future State (outcome) the pilot must validate.
- Confirm the critical technical question that the pilot will answer and required pre-work.
- Owner to publish the agreed one-sentence Current State to the shared workspace.
- Customer to provide data to quantify consequence (costs, schedule impacts, failure rates) within 3 business days.
- Seller to draft the one-sentence Future State and circulate for confirmation.
- Assign owners and deadlines for pre-work items (documents, samples, access).
- Review Current State, Consequence, and Future State
- Create a prioritized failure-mode list mapped to program impact.
- Produce measurable pass/fail acceptance criteria for top failure modes.
- Agree on measurement methods and required evidence for validation.
- Customer validates that passing the defined metrics equates to achieving the future state.
- Seller to produce a Failure Mode Matrix (mode, consequence, likelihood, acceptance metric) and share within 48 hours.
- Customer to confirm or adjust ranked priorities for failure modes.
- Assign owners for each measurement method and note any required third-party instrumentation or lab needs.
- Define data format and storage location for evidence collected during the pilot.
- Restate Critical Question & Top Failure Modes
- Produce an experiment matrix where each test maps to a failure mode and an acceptance metric.
- Agree a milestone schedule with explicit go/no-go criteria.
- Experiment Matrix: Test -> Metric -> Expected Outcome
- Review Pilot Plan & Milestones
- Craft one-sentence Current State
- Instrumentation, Calibration & Data Capture Plan
- Brainstorm Failure Modes
- Staffing & Continuity Plan
- Quantify the Consequence
- Commercial & Legal Pre-checks (IP, Licensing, Budget)
- Define De-risking Milestones & Go/No-Go Gates
- Prioritize by Impact and Likelihood
- Governance, Reporting Cadence & Escalation
- Resource, Lab, Security & Data Needs
- Define one-sentence Future State (Outcome)
- Define Measurable Acceptance Criteria
- Risk Controls & Contingency Resources
- Final Validation & Sign-off Question
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Solution Scope
Define pilot and phased R&D scope: objectives, deliverables, acceptance criteria, lab/security requirements, staffing, and timeline.
Scope Configuration
- Fabricate Functional Prototype
- Run Accredited Environmental Tests
- Perform ISO/IEC 17025 Chemical Analyses
- Execute Autonomous Systems Field Trials
- Build Pilot Production Line
- Perform Accelerated Life Testing
- Execute GMP‑Compliant Assay Runs
- Assemble and Validate Sensor Integration
- Perform Materials Characterization (SEM/XRD)
- Deliver Manufacturing-Ready Engineering Drawings
- Produce Technology Transfer Package
- Run Failure Reproduction Test Campaign
Scope
Fabricate Functional Prototype
- Do you need a single breadboard prototype or multiple iterated prototypes?
- What are the primary objectives for the prototype (select all that apply)?
- What fidelity is required for the prototype (mechanical, electrical, software)? Describe required performance targets.
- What materials, finishes, or vendor-supplied components must be used or avoided?
- Do you require documentation and deliverables (e.g., BOM, assembly instructions, test reports)?
- What is the target delivery timeline for the prototype effort?
Run Accredited Environmental Tests
- Which accredited environmental standards or test methods are required?
- What sample types and quantities will you provide for testing?
- Which environmental conditions must be exercised (temperature, vibration, shock, humidity, salt fog, EMI/EMC)?
- Is an accredited test report/certificate required for procurement or regulatory submission?
- Are there packing, handling, or fixture constraints for the test samples (e.g., explosive, classified, sterile)?
- What is the expected schedule window for testing and how will test failures be handled (retest, modify, cancel)?
Perform ISO/IEC 17025 Chemical Analyses
- Which chemical analyses or assays under ISO/IEC 17025 accreditation do you require?
- What sample matrix and quantity are available (solid, liquid, gas; mass/volume)?
- Are chain-of-custody, cold chain, or traceability controls required for samples?
- Do results need to be accompanied by method validation, uncertainty, and LOQ/LOD reporting?
- Is pre-approved SOP/method required or should the lab propose methods?
- What turnaround time do you require for analysis and certified reporting?
Execute Autonomous Systems Field Trials
- What autonomy function(s) must be validated during field trials (navigation, perception, control, swarm/cooperative behaviors)?
- What operating environment and constraints apply (urban, rural, maritime, GPS denied, classified airspace)?
- How many vehicles/platforms and what configuration (fully integrated, sensor-only payload, software-in-the-loop)?
- What safety, regulatory, or range approvals are required before trials (NOTAM, flight waivers, range access)?
- What data products and telemetry must be collected and delivered (raw sensor logs, annotated video, performance metrics)?
- What are success criteria and acceptable failure modes for the field trial?
Build Pilot Production Line
- What annualized throughput or batch size is the pilot line expected to achieve?
- Which production processes must be included on the pilot line (assembly, soldering, coating, CNC, molding, test/QA)?
- What quality standards or certifications must the pilot line meet (ISO 9001, AS9100, GMP)?
- Will the pilot line require supplier-managed components or fully in-house fabrication?
- What staffing model do you expect for the pilot (operator count, engineers, QC)?
- What is the target timeline from line design to first article availability?
Perform Accelerated Life Testing
- Which accelerated stressors are required (temperature cycling, HALT, vibration, humidity, UV)?
- What end-of-life criteria or failure thresholds define test completion?
- How many samples and what lot distribution will be provided for ALT?
- Do you require environmental chamber traceability, calibrated sensors, and time-temp logs with the report?
- Should results include Weibull/MTTF modeling or statistical life projections?
- What turnaround and contingency plan do you expect if units fail early in ALT?
Execute GMP‑Compliant Assay Runs
- What assay type and throughput are required (ELISA, PCR, potency, stability)?
- Do samples require controlled chain-of-custody, biosafety level handling, or controlled substances licensing?
- Are validated methods and GMP documentation (batch records, SOPs) required to accompany results?
- What release criteria and acceptance ranges will you accept for assay outcomes?
- What sample volumes/quantities and stability/storage conditions apply?
- What turnaround time is required and is on-site inspection or audit requested?
Assemble and Validate Sensor Integration
- Which sensors and interfaces must be integrated (camera, lidar, IMU, chemical sensor, CAN, Ethernet)?
- What validation tests are required (latency, accuracy, calibration, environmental robustness)?
- Do sensors require custom firmware, drivers, or middleware integration (ROS nodes, SDKs)?
- What are the acceptance criteria for integrated sensor performance?
- Will integration require mechanical housings, connectors, or environmental sealing?
- What deliverables are required (calibration reports, source code, validation test logs)?
Perform Materials Characterization (SEM/XRD)
- Which characterization techniques are required (SEM, XRD, EDS, TEM, AFM)?
- What sample preparation constraints exist (coating, cross-sectioning, vacuum compatibility)?
- How many specimens and from which lot(s) will be submitted?
- Do you require quantitative phase analysis, particle size distribution, or elemental mapping?
- Is an accredited or traceable report required, including instrument calibration details?
- What timeline is required for characterization and are destructive methods acceptable?
Deliver Manufacturing-Ready Engineering Drawings
- What drawing standards and formats are required (GD&T per ASME Y14.5, CAD format: STEP, SolidWorks)?
- Which parts require drawings versus assembly-level drawings and tolerances?
- Do you require supplier-ready packaging, fabrication notes, and critical-to-quality callouts?
- Should drawings include manufacturing process recommendations (surface finish, heat treat, coatings)?
- What release process do you require for drawings (e.g., engineering review, signoff by customer)?
- What is the target delivery schedule for full drawing package and bill of materials?
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Mutual Commit
Resolve commercial and legal terms including IP/licensing, milestone payments, staffing continuity commitments, and governance/escalation.
Agreement Modules
- Statement of Work (SOW)
- Master Services Agreement (MSA)
- Non-Disclosure Agreement (NDA)
- IP and Licensing Agreement
- Payment & Milestone Schedule
- Staffing Continuity & Key Personnel Commitment
- Governance, Escalation & Change Control
- Acceptance Criteria & Test Protocols
- Security, Facility Access & Accreditation Addendum
- Data Management, Delivery & Technology Transfer
- Export Controls & Regulatory Compliance
- Insurance, Indemnity & Liability Schedule
- Audit & Progress Reporting Rights
- IP/Deliverable Escrow Agreement
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Deployment
Plan and execute experiments, prototype builds, testing, data deliveries, and technology‑transfer activities with owners and timelines.
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Success
Verify outcomes against success signals, finalize transfer documentation, capture lessons learned, and track issues for follow‑on work.
Success Reviews
- Outcome Verification Workshop
- Final Technology Transfer & Documentation Handoff
- Lessons Learned & Process Improvement Retrospective
- Open Issues Triage & Follow‑On Work Planning
- Executive Closeout & Strategic Review
Issues & Enhancements
- Create backlog entries for all triaged items in the agreed tracking tool with owners and due dates.
- Ensure the customer receives a complete, usable transfer package that enables independent follow-on work.
- Assign definitive owners for post-handoff support and training and agree a training schedule.
- Resolve any outstanding IP/licensing record items required for handover.
- Deliver the finalized documentation package to the agreed secure repository and confirm receipt.
- Schedule and run the committed training sessions and capture attendance and feedback.
- Log any residual documentation gaps and assign rapid-closure owners with deadlines.
- Retrospective Objectives & Rules
- Document an evidence-backed lessons learned report covering technical, operational, and contractual elements.
- Prioritize a small set of high-impact process improvements with owners and deadlines.
- Agree on how lessons will be shared internally and with program stakeholders.
- Publish a formal lessons learned report including root-cause notes, suggested fixes, and owners.
- Update internal playbook/SOPs where agreed and notify teams of mandatory changes.
- Schedule a check-in to review progress on improvement actions in 30/60/90 days.
- Review Open Issue Log
- Agree a prioritized, risk‑ranked backlog of open issues with remediation owners and target dates.
- Define candidate follow-on projects with clear objectives and preliminary budgets to enable rapid proposal creation.
- Establish criteria for closing issues and criteria for escalation into funded follow-on work.
- Introductions & Objectives
- Draft preliminary statements of work for follow-on scope candidates and circulate for budgetary review.
- Schedule focused technical deep-dive sessions for the top three high-risk items.
- Executive Summary of Outcomes
- Receive executive acknowledgement of program outcomes and a decision on pursuing follow-on work or scale-up.
- Complete commercial closeout checklist including final payments and contract records.
- Confirm commitments for continuity, escalation contacts, and sponsor-level owners for follow-on initiatives.
- Issue the executive sign-off document and archive in contract records.
- Finalize any remaining commercial closeout items (invoices, change orders) and confirm payment schedule.
- Schedule a strategic kickoff for approved follow-on work and assign executive sponsors.
- Confirm which deliverables meet the agreed success signals and record formal acceptance where appropriate.
- Produce a prioritized remediation list for any gaps with owners and dates.
- Ensure both parties have the same understanding of current state, consequences, and next steps.
- Publish an acceptance record listing accepted deliverables and any conditional items, with signatures.
- Create remediation tasks for each gap, assign owners, and set target completion and re-test dates.
- Share raw data packages and provenance notes referenced during the walkthrough to the customer's secure repository.
- Handoff Overview & Scope
- Current State Statement
- Documentation Package Review
- Business Impact & Cost/Consequence Review
- Prioritization & Risk Assessment
- Synopsis of Project Timeline & Outcomes
- Technical Triage of Top Risks
- Risk/Continuity & Key Personnel Commitments
- Consequence Framing
- What Went Well (Evidence-Based)
- Training & Knowledge Transfer Plan
- What Didn’t Work & Root Cause Analysis
- Data Formats, Access & Long‑term Storage
- Commercial Closeout Items
- Define Follow-On Scope Candidates
- Success Signals & Acceptance Criteria Review
- Prioritize Improvements & Assign Owners
- Decision: Immediate Fix vs Phase Work
- Strategic Roadmap & Decision on Next Steps
- Evidence Walkthrough (Data & Artifacts)
- IP, Licensing & Records Review
- Gap Analysis & Root Cause Notes
- Update Playbook and Next Steps
- Action Plan & Backlog Creation
- Handoff Acceptance & Checklist Sign-off
- Final Sign-offs & External Communications