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Power Electronics
Complex technical sales and manufacturing engagements across the global electronics supply chain.
Example organizations in this space:
ABB
Eaton
Siemens
Infineon
This interactive experience is the shipped product itself — the same application code customers run in production, mounted read-only in your browser over a real sample journey. Not a video, not a mockup: because the demo and the product are one codebase, it can never drift from the real thing.
Inside this journey
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Pre-Sales
Qualify and diagnose before investing in a full evaluation cycle.
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Engineering Discovery
Map the site's load profile, uptime requirements, thermal constraints, retrofit complexity, and key stakeholders to define evaluation criteria.
Discovery Questions
Project in a minute
- Tell me briefly about the project that brought you here, including target new capacity and the primary driver
- How soon do you need the new capacity online
- Who on your team will be the technical decision maker for equipment specification and who signs final electrical acceptance
- How much does one minute of downtime cost your operations in direct dollars or measurable business impact
- When was the last time similar power equipment failed at this site, and walk me through the sequence from detection to repair
Recent failures that changed your thinking
- What single recent power event would make you abandon any vendor that cannot demonstrate prevention for that failure mode
- Which components or subsystems have generated the most unplanned work orders or tickets in the last three years
- How long did your longest outage last and what was the immediate business impact during that time
- Who was first alerted when the last failure began and how did escalation and communication work during the event
- How much do emergency repairs, expedited parts, and overtime typically add to an unexpected replacement budget for you
Load, efficiency, and the hidden bill
- If your energy model used your measured 30 percent load operating hours, which efficiency improvement would change the 10-year TCO enough to justify higher first cost
- Please describe your typical weekly load profile, including average and peak kW and any predictable daily patterns
- How many hours per day does your average load sit below 40 percent of rated capacity
- Which efficiency curve points do you already have for your incumbent equipment, select all that apply
- Do you measure UPS or inverter thermal rise under your site ambient, and if so what delta T triggers concern
- If a manufacturer provided only peak efficiency but not verified partial-load curves, would that be a deal breaker for your evaluation
Retrofit complexity and site constraints
- What single physical constraint, such as ceiling height, floor loading, or corridor width, would force a redesign or halt the retrofit
- Walk me through the route equipment must take from the delivery truck to the installation room, noting any tight turns, stairs, or freight elevator limits
- Which permits, building owner approvals, or union access rules commonly delay work at this site
- What is the largest feeder, breaker, or bus rating available in the target electrical room and any known constraints on increasing it
- Are there environmental hazards in the space such as corrosive vapors, high dust, or continuous vibration that would require special enclosures or coatings
- If the retrofit required temporarily moving adjacent equipment or a planned 4-hour interruption, what would block that approval
Who owns what, and who decides
- If we validated performance in a factory test, who on your side would still be able to block the on-site cutover
- Who will be the day-to-day operator of the new equipment after warranty and handover
- Which internal teams must be trained before handover and approximately how many technicians need certification
- Do you require a local service partner with a guaranteed four-hour on-site emergency response for critical power
- Who holds the procurement budget and what approvals are required to place an order once specifications are agreed
Obstacles, risks, and the hard stops
- Which single regulatory, financial, or infrastructure risk would stop this project immediately if unresolved
- List any environmental limits at this site that already exceed typical OEM operating limits, for example sustained 40°C ambient or high salt exposure
- Which interconnection approvals with the utility are outstanding and what is their typical lead time
- Are there existing OEM support contracts or warranties that would complicate replacing equipment before they expire
- If a retrofit required a short planned shutdown window to make a cutover, could you secure that window and who would authorize it
Alternatives you're weighing
- What would have to be true about your current supplier for you to keep them instead of replacing the equipment
- Which options are you actively evaluating, select all that apply
- Has anyone on your team proposed solving this internally without an outside vendor
- If you stayed with the incumbent, what measurable improvements would you require to avoid replacement
- Which vendor attributes are likely to decide the award, choose up to three
Integration, data, and who does the heavy lifting
- If we need access to your metering, SCADA, or BMS data for validation, what is most likely to block that access
- Which systems must integrate with the new equipment, select all that apply
- Who owns those systems and will they provide API or field-level access
- Is your single-line electrical diagram current, versioned, and available in digital format
- How many on-site technicians are certified to work on high-voltage equipment and is contractor support available for overtime work
- Which regulatory inspections or permits typically gate commissioning at your site
- Do you have a staging area for factory-accepted modules and storage prior to installation and how large is it in square feet
Acceptance criteria that close the loop
- If factory acceptance tests demonstrate the promised efficiency and thermal performance, what remaining concern would still prevent you from placing an order that week
- What thermal performance numbers do you require at your site ambient for a pass or fail
- List the specific load points or percentages where you require efficiency curves and validation
- Which warranty length and emergency response SLA must be in the contract for you to sign, pick all that apply
- If a limited pilot proves the projected savings and thermal stability, which internal stakeholder could sign approval to proceed immediately
Decision rhythm and next practical steps
- Which milestone this quarter would push you to select a vendor and place an order
- How frequently does your procurement or steering committee meet to approve capital purchases
- Who needs to attend a reference site visit to accelerate your decision, select all required attendees
- State your typical procurement lead time from purchase order to delivery and installation window
- If you could choose one immediate next step that would reduce project risk the most, what would it be
- Are you open to a joint factory acceptance test with your engineers present to shorten acceptance cycles
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Solution Walkthrough
Translate the customer's load profile, redundancy architecture, and environmental constraints into a validated solution approach and reference criteria.
Solution Experience
- Solution Walkthrough Session
- Confirm the current state and its cost to your operations
- You confirm one preferred topology that meets your 2 MW and redundancy requirements and accepts the modular growth path.
- Provide your most recent one-line drawings and raw load profile logs for the specified expansion circuits prior to the follow-up design review.
- Map your load profile to candidate topologies
- You confirm the thermal and efficiency acceptance criteria that will be used for the RFP and FAT (including required load points and ambient conditions).
- Deliver a site-specific solution approach document that lists the modular equipment modules, efficiency curves at five load points, thermal acceptance criteria, and a recommended redundancy topology within five business days.
- Validate thermal and retrofit constraints against the proposed approach
- Schedule two reference site visits and provide FAT report samples for the proposed modules within ten business days.
- You agree on the remaining evidence needed before commercial finalization, such as reference visits, FAT data, and local service response proof.
- Confirm required local emergency response window and any site access or security constraints that affect service commitments.
- Present measurable reference criteria and evidence list
- Confirm service and emergency response expectations
- Forced validation, confirm this maps to your needs
- Solution Walkthrough Session
- Solution Walkthrough Deck
- Solution Brief
- meeting
- slides
- document
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Solution Scope
Define equipment modules, site responsibilities, thermal and efficiency acceptance criteria, retrofit assumptions, and measurable deliverables.
Scope Configuration
- Supply modular UPS capacity modules (50 kW increments)
- Deliver battery cabinets with battery-management system
- Install and integrate UPS with existing switchgear
- Configure UPS conversion parameters and redundancy topology
- Factory acceptance testing (FAT) with test reports
- On-site commissioning and zero-downtime cutover support
- Install thermal-management hardware and HVAC integration
- Supply critical spare-parts kit and local stocking
- Four-hour emergency response service agreement
- Preventive maintenance and scheduled on-site service
- Financing and incentive-qualification package (lease/PPA/tax credits)
- Retrofit mounting, cabling, and seismic anchoring installation
- Deploy inverters and grid-interconnection compliance setup
- Battery replacement and end-of-life recycling service
Scope Questions
Supply modular UPS capacity modules (50 kW increments)
- How many 50 kW modules do you need to meet the 2 MW expansion target on your single-line diagram (SLD)?
- Which physical footprint on your equipment plan (room name or rack location) is preferred for the first module bank?
- Specify the target partial-load efficiency point we should optimize for (for example 30% load as requested in your RFP efficiency curve).
- Identify the desired growth path: do you want capacity added in 50 kW increments over time or pre-mounted spare slots in the initial frame?
- Provide the required run-time (minutes) at the design load used for battery sizing (e.g., 15 minutes at 80% load).
Deliver battery cabinets with battery-management system
- Which battery chemistry should be specified on the Bill of Materials (for example lithium-ion, valve-regulated lead-acid (VRLA)), and is chemistry constrained by your facility policy?
- Specify the battery cabinet thermal derating you require at your site ambient temperature (for example derate above 35°C).
- Identify the battery-management system (BMS) telemetry protocol your facilities prefer for integration (for example Modbus TCP, CAN).
- Provide the expected battery lifecycle requirement in years or cycles that your financial model used for TCO (e.g., 10 years / 3,000 cycles).
- Indicate any site constraints for battery cabinet placement from your floor plan (weight per square foot, clearance, HPU or sprinkler zones).
Install and integrate UPS with existing switchgear
- Provide the existing switchgear model and bus rating and upload your latest single-line diagram (SLD) for integration verification.
- Specify the available breaker sizes, cable entry points, and required breaker coordination documents we must use during design.
- Identify whether you require an isolated transformer, step-down/step-up transformer, or direct connection to the switchgear bus.
- Indicate any scheduled shutdown windows or LOTO (lockout/tagout) restrictions that limit tie-in work to the switchgear.
- Describe required commissioning documents to be delivered for switchgear integration (for example updated SLD, relay settings, breaker coordination study).
Configure UPS conversion parameters and redundancy topology
- Confirm the conversion topology you prefer for steady-state operation (for example double-conversion online, eco-mode) and reference the RFP requirement if applicable.
- Specify the redundancy architecture required on your SLD (for example N+1, 2N, N+N) for the new 2 MW capacity.
- Indicate the maximum acceptable transfer time and synchronization behavior in a utility failover scenario (milliseconds or cycles).
- Identify the conversion parameter ranges we must lock (for example input THD tolerance, output voltage regulation ±%) for compliance with your PQ (power quality) standards.
- Define the acceptance threshold for redundancy and conversion behavior at partial load (for example sustained inverter efficiency above X% at 30% load) that will be used for final sign-off.
Factory acceptance testing (FAT) with test reports
- Specify which FAT tests must be witnessed or witnessed remotely (for example full-load run time, harmonic injection, performance at 30% load) and who will witness them.
- Attach the RFP or test protocol template that defines pass/fail criteria we must meet during FAT (for example allowable temperature rise, efficiency points at 25/50/75/100% loads).
- Indicate which FAT deliverables you require in final documentation (for example signed FAT report, thermographic images, efficiency curve trace at site ambient).
- Identify the acceptable timeline between FAT completion and shipment to site that aligns with your project schedule.
- Confirm the FAT acceptance criteria and required evidence that will be used to approve factory tests (for example signed witness report and test data sheets).
On-site commissioning and zero-downtime cutover support
- Do you require a zero-downtime cutover with no interruption to critical loads, or is a maintenance window acceptable for power transfers?
- Provide the cutover acceptance evidence you will require on-site (for example signed cutover checklist, load transfer thermography, successful load restoration to IT load bank).
- Identify the site roles who must sign commissioning checklists (for example electrical foreman, facilities director, IT lead) and supply contact names if available.
- Indicate if you require an on-site temporary load bank or staged load shedding plan to validate performance during cutover.
- Specify the maximum allowable interruption window in minutes for any non-critical circuits during commissioning.
- Confirm what signed commissioning deliverables are required for final acceptance at site (for example commissioning report, updated SLD, as-built photos).
Install thermal-management hardware and HVAC integration
- Which thermal-management strategy is preferred on your mechanical drawings (for example supplemental CRAC/CRAH units, in-row cooling, fan trays)?
- Provide the site ambient design temperature and any seasonal peak ambient recorded in the past 3 years that affect thermal sizing.
- Identify required integration points with your Building Management System (BMS) including protocols (BACnet, Modbus) and points of monitoring.
- Indicate available HVAC spare capacity in tons or kW on the mechanical plan to support the added UPS heatload.
- Describe any environmental constraints in the equipment room (for example salt air, oil mist, elevation above 1,000 m) that influence thermal hardware selection.
Supply critical spare-parts kit and local stocking
- Which spares do you require immediate on-site vs. regional stocked inventory (for example power modules, control modules, fans, fuses)?
- Specify maximum lead time tolerated for non-stocked spare parts in your operations model (for example 24 hours, 72 hours, 7 days).
- Identify any part numbers or legacy module references from your existing equipment that must be included in the spare kit for compatibility.
- Provide your preferred local stocking location or third-party logistics partner for spare parts custody.
- Indicate if you require serialized spares tracking and reporting integrated with your CMMS (computerized maintenance management system).
Four-hour emergency response service agreement
- Do you require a guaranteed four-hour on-site technician response SLA at the facility postal code provided in the SOW?
- Provide the site postal code and any access constraints (gated community, escort required) that affect response time.
- Specify whether emergency parts and labor are included in the SLA or billed separately under time-and-materials.
- Identify preferred on-site contact and escalation chain for emergency dispatch (name, role, phone).
- Choose the coverage hours required for the SLA (for example 24x7 with holidays, business hours only).
Preventive maintenance and scheduled on-site service
- Which preventive maintenance cadence do you prefer documented in the service plan (for example quarterly, semi-annual, annual)?
- Specify the key PM tasks you require on each visit (for example battery impedance test, thermal imaging, firmware update).
- Indicate if you require PM reports uploaded to your CMMS and which fields must appear (date, technician, anomalies, parts used).
- Identify any seasonal constraints for service visits (for example freeze windows, high production periods) that block access.
- Provide your preferred SLA for corrective maintenance response separate from emergency SLA (for example 8-hour, next-business-day).
Financing and incentive-qualification package (lease/PPA/tax credits)
- Do you intend to pursue third-party financing or a power purchase agreement (PPA) for this installation?
- Provide the tax jurisdiction for incentive qualification and whether the facility is eligible for investment tax credits or accelerated depreciation.
- Specify any capex vs opex constraints from your finance team that affect acceptable contract structures (for example must be opex).
- Identify required financing documents we should prepare (for example lease schedule, PPA term sheet, project IRR model).
- Indicate if you require an incentives feasibility check against your utility rebate program and upload any existing rebate application forms.
Retrofit mounting, cabling, and seismic anchoring installation
- Provide your building seismic zone or local code references for anchoring design and any existing anchor details from as-built drawings.
- Specify required cable routing paths, tray capacities, and existing penetration ratings per your electrical room drawings.
- Identify any access limitations for large equipment delivery (door widths, elevator capacity, crane requirements) noted on the site logistics plan.
- Indicate whether the retrofit requires asbestos/lead abatement or other hazardous-material mitigation that will affect installation sequencing.
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Mutual Commit
Finalize commercial terms, service-level commitments (including local emergency response), warranties, and acceptance triggers.
Agreement Modules
- Purchase Agreement
- Master Services Agreement (MSA)
- Statement of Work (SOW)
- Service Level Agreement (SLA)
- Warranty & Performance Guarantee
- Acceptance Test Plan
- Payment Schedule & Commercial Terms
- Maintenance & Spare Parts Agreement
- Change Order Agreement
- Data Protection & Regulatory Addendum
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Deployment
Operationalize rollout with readiness checks, execution, and outcome validation.
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Pre-Deployment Readiness
Capture concrete readiness facts — site access, owners, scheduling windows, interconnection requirements, and environmental limits — before execution begins.
Pre-Deployment Questions
Environment and site access
- How many physical sites/locations are in scope for this deployment? (Enter a number — used to size crews and logistics.)
- Site access readiness: which best describes each site's access arrangement? (This informs arrival procedures and badge/escort needs.)
Interconnection and technical prerequisites
- Electrical interconnection: has the point of interconnection (POC) and the owning party been identified for each site? (This determines who must approve outages and sign cutover acceptance.)
- Availability of technical pre-deploy deliverables: which statement fits best for the sites in scope? (Examples: single-line, switchgear ratings, breaker schedules, ambient/thermal limits.)
People and ownership
- Primary buyer-side deployment owner (name and role) who will approve schedules, site access, and final acceptance. (Provide name and role only; contact details belong in DeploymentConfig.)
- Local emergency response commitment for four-hour on-site response: which applies?
Timing and constraints
- Are there blackout or restricted windows that prohibit power work or cutover at any site? (Select the best match — specific dates/windows will be captured in DeploymentConfig.)
- Earliest acceptable deployment start date or quarter from the buyer's perspective. (Used to set milestone targets — exact dates go in DeploymentConfig.)
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Installation & Commissioning
Execute delivery, factory acceptance testing, on-site installation, thermal validation, and commissioning with clear owners and milestones.
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Safety & Go-Live Acceptance
Mandatory pre-energization gate: safety inspections, thermal performance verification at site ambient, cutover validation, and named sign-offs before putting equipment into service.
Checklist items
- Obtain signed release of Lockout/Tagout (LOTO) for energization
- Receive written Permission to Energize / Certificate of Energization
- Complete and sign electrical safety inspection
- Verify and document protection, relay and breaker settings
- Execute thermal performance verification at site ambient
- Perform cutover validation tests with witnesses
- Confirm rollback/recovery plan and resources are staged
- Collect final commissioning dossier and acceptance signatures
- Deliver and acknowledge emergency response and service contacts
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Operational Success
Monitor efficiency and uptime against agreed metrics, manage issues and enhancements, and coordinate ongoing service, maintenance, and capacity expansion planning.
Success Reviews
- Go-live Health Check (weeks 1-4)
- First Operational Measurement (weeks 4-10)
- Acceptance Gate Review (around day 90)
- Quarterly Operational Review (ongoing)
- Annual Performance Review
Issues & Enhancements
- Update the maintenance schedule and spare parts procurement plan based on the quarterly review.
- For any failed criterion, finalize a remediation plan with verification steps and target close dates.
- Publish the acceptance decision and the measurement evidence package to the journey workspace.
- Create remediation tickets for failed criteria with defined verification tests and completion dates.
- Schedule the closure verification meeting or telemetry window to confirm remediation effectiveness.
- Quarterly performance summary
- Confirm the system continues to meet or approach the conversion efficiency at 30 percent load and rolling 90-day availability targets recorded in Solution Scope, or document deviations and remediation.
- Validate maintenance readiness including spare parts sufficiency and emergency response commitments.
- Ensure a prioritized list of operational actions exists to address persistent issues with target dates.
- Re-confirm success criteria and owners
- Open corrective work orders for any deviations in efficiency, thermal performance, or availability with dates for verification.
- Publish the quarterly performance summary and distribute to the operations and facilities teams for transparency.
- Annual performance and energy impact
- Confirm the annualized conversion efficiency at 30 percent load and total unplanned downtime minutes meet expectations recorded in Solution Scope or agree remediation and budget adjustments.
- Validate the asset health outlook and confirm a maintenance plan and budget to sustain the agreed performance over the next 12 months.
- Produce a concise annual performance summary to serve as the operational baseline for next year.
- Publish the annual performance report including energy impact calculations and downtime reconciliation.
- Update the multi-year maintenance and parts budget based on year-end asset health findings.
- Schedule any required major maintenance windows and verification tests for the coming year.
- Confirm deployment and cutover tasks are complete and documented, with named owners for remaining items.
- Validate initial telemetry shows no critical alarms that block operation, or agree immediate remediation steps where they do.
- Confirm the incumbent system is either decommissioned or on a documented retained-read-only schedule with archive steps defined.
- Publish the go-live validation report including cutover checklist results and outstanding remediation items.
- Execute the agreed incumbent wind-down steps or publish the retained-read-only schedule and data archive plan.
- Create remediation tickets for critical open issues with target resolution dates before the first measurement meeting.
- Present first 30- to 60-day telemetry
- Determine whether conversion efficiency at 30 percent load and system availability percentage are trending to the targets recorded in Solution Scope.
- Agree a prioritized list of corrective actions with completion dates that close any gaps before the acceptance gate.
- Confirm emergency response performance and any immediate adjustments needed to meet the contracted response commitments.
- Create a remediation plan listing each corrective action, verification method, and target completion date.
- Adjust monitoring thresholds and dashboards to capture the specific metrics required for acceptance verification.
- Schedule follow-up telemetry collection windows and the acceptance gate meeting date.
- Restate Solution Scope acceptance criteria
- Produce a documented pass or fail decision against each numeric acceptance criterion recorded in Solution Scope.
- Capture the named signatory or buying owner decision and store the acceptance record in the journey workspace.
- Deployment and cutover validation
- Root-cause analysis for deviations
- Availability and downtime summary
- Present outcome data against each criterion
- Thermal and battery health review
- Document pass/fail per criterion
- Asset health and lifecycle considerations
- Emergency response and MTTR review
- Incident and MTTR review
- Early operational signals
- Formal acceptance decision and signatory capture
- Incumbent system wind-down status
- Operational readiness and budget confirmation
- Agree corrective actions and timeline to acceptance gate
- Maintenance, spare parts, and readiness
- Open issues and immediate remediation
- Open issues and ongoing remediation
- Remediation plan for any failed items