Privacy Policy
At CustomerNode LLC, we prioritize security, scalability, and innovation to effectively serve our customers. Powered by First-Party AI™, our platform ensures structured, multi-stage deal execution while maintaining stringent data privacy standards. This Privacy Policy outlines our practices in collecting, using, protecting, and managing your information when you engage with our services. By using our services, you agree to the terms and practices described in this policy. For more detailed data processing information, please refer to our Data Processing Addendum.
1. GDPR Compliance
We are committed to complying with the GDPR for users in the EU/EEA. This includes respecting your rights to data access, rectification, erasure (“right to be forgotten”), data portability, and objection to processing. EU users can exercise these rights through their account settings or by contacting our support team.
2. International Data Transfer
Data transferred outside the EEA is subject to strict safeguards, such as Standard Contractual Clauses, ensuring protection consistent with GDPR standards.
3. Cookies and Tracking Technologies
Our service uses cookies and similar technologies for site functionality, analytics, and personalized experience. You can manage your cookie preferences through your browser settings.
4. Information Collection and Use
4.1 Personal Information
We collect personal information when you interact with our website, create an account, or engage in transactions with us. This includes details such as your name, username, email address, and password, essential for system usage. Additionally, within the platform, tenants specify fields they wish to collect, and users have the discretion to provide this information. We also log changes and access to this data, transparently displayed for users.
4.2 Usage Information
We gather non-personal data about your interactions with our services for analytical purposes. This includes usage metrics, browser types, and activity logs to enhance our service delivery.
4.3 Last Edit In, Last Edit Standing
CustomerNode offers a shared environment for personal information input. You can see and modify your data in the interface. To modify or remove your data, our platform enables easy user-driven management.
5. Information Security
5.1 Data Protection Measures
We employ robust security measures, including industry-standard encryption and comprehensive cyber defenses, to protect your personal information, including field encryption for sensitive items and SSL/TLS encryption for data in transit.
5.2 Third-Party Service Providers
Our carefully selected third-party providers, like Linode and Wasabi, are bound by confidentiality agreements to ensure the security and privacy of your data.
6. Data Storage and Retention
6.1 Data Storage
Your data is securely stored on advanced, cloud-based infrastructure in the United States, ensuring security and scalability.
6.2 Data Retention
We retain your personal information as long as necessary for service provision and legal compliance, after which it is securely disposed of or anonymized.
7. Information Sharing
7.1 Third-Party Disclosure
Your personal information is not sold or traded. It's shared with third parties only for service delivery, legal compliance, or safety reasons.
7.2 Specifics on Third-Party Sharing
Data may be shared with third parties under legal obligations, during mergers or acquisitions, or for service delivery enhancements.
7.3 Anonymized Aggregated Data
We may share aggregated and anonymized data with third parties for analytical purposes, enhancing our services.
8. Your Rights and Choices
8.1 Access and Correction
You can access and update your personal information through your account or by contacting our support team.
8.2 Opt-Out
You may opt-out of marketing communications while essential service-related communications will continue.
9. Consent and Withdrawal
Consent is obtained through explicit user actions, mainly a form that pops up prior to collection of any data. Withdrawal of consent can be made through account settings or contacting our support.
10. Children's Privacy
We do not knowingly collect personal information from individuals under 16. Such data is promptly removed upon identification.
11. Secure Data Access and Control
CustomerNode is a multi-tenant platform offering extensive customization options for data protection within each tenant's environment. Despite sharing certain resources, like databases, we maintain effective controls for data segregation and security:
11.1 Comprehensive Tenant Control
Each tenant has comprehensive control over their data. We provide advanced options for managing internal and external access permissions, allowing tenants to safeguard their data effectively.
11.2 Advanced Data Segregation and Security Measures
We utilize sophisticated algorithms and security protocols to ensure the segregation and confidentiality of tenant data. This approach guarantees data privacy and security, protected from unauthorized access or crossover between tenants.
12. Updates to this Privacy Policy
Our Privacy Policy may be updated periodically. We encourage you to review it regularly. Continued use of our services signifies your agreement to any changes.
13. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information's handling, please contact us at [email protected]. Our team will communicate your inquiry to our Data Protection Officer (DPO), Michael Cantow. We are committed to promptly addressing your concerns.
Effective Date: 6/23/2023
Last Updated: 3/10/2025
By using our services, you acknowledge that you have read, understood, and agree to the terms and practices outlined in this Privacy Policy. If you do not agree, do not use the Service.